Nice $$ good care of nice customer service...

Awful customer service and sales people. Arrogant and rude. They should be reminded that without customers, they have to close shop and go home.

Don't go here! They will waste your time and in the end will add some market adjustment once you like one or other car. So i went to this dealership because of friend recommendation. I am a BMW guy but my wife wanted a more luxury SUV, went here 1st day, test drove couple models for 86k$ 99k$ and 107k$, sales guy was very nice and spent time with me as need. I went back home that day because i could not decide what i want. Being called every fay and spammed with emails i chose a car on the website for 99k$, guess what? I liked, it was black with nice interior that almost stole my heart. We went to discuss the prices and i was counting the lease will be approx 1500-1600$ per month, but i wasn't! Without letting me know they added 10k over and i was blown that manager tried to lie about over msrp when i asked why it comes to 120k, he said this tax added some fees until i saw the paper showing him the 10k add. In the end he told me this is a limited edition car and they need to do that because i am first time buyer on Range Rover, hahahahs, really? I drive my 6 series and X5M that was more expensive and this is how you treat first time buyer? Hmm...i don't think this will attract new customers, shame on you

Great customer service. Raul helped me with my regular service early on a Saturday, and he was very helpful and friendly. Even the receptionist was great and had them wash my car when I came to pick it up. Very glad this place is close to home.

Easy, thought I received very good value from a mature experience staff

I went to the dealership excited to test drive a 2018 Discovery. They were able to find a lesser equipped version to test, sure, cool. Not enough gas in the tank, fine. Can't locate the keys to the adjacent cars to move them out of the way and drive a trim level very close to the $80k version that I actually want. Sorry, no test drive today I guess. That was the single worst customer service experience I've ever had car shopping.

I went to the dealership excited to test drive a 2018 Discovery. They were able to find a lesser equipped version to test, sure, cool. Not enough gas in the tank, fine. Can't locate the keys to the adjacent cars to move them out of the way and drive a trim level very close to the $80k version that I actually want. Sorry, no test drive today I guess. That was the single worst customer service experience I've ever had car shopping.

Excellent, professional, efficient! Marisa Diament is an absolute pleasure to deal with, transaction was smooth and seamless! Email her!

Excessive congestion of service and sales traffic.

They are expensive for brakes compared o other dealershps. You have to bring it to the attention of the service manager to negotiate a fair price

Service adviser, Charlie did a fantastic job making sure I was completely satisfied with how my Range Rover Sport car was serviced. I will always come back to Land Rover Encino to purchase my future vehicles, get service and recommend the dealership to my friends due to Charlie's true understanding of what excellent customer service is.

Armando at the service was extremely knowledgeable and easy to deal with. 100% recommend this place to all my family and friends

My service guy Armando is the best. I really value the entire team for taking good care of my car

Nice Land Rover Dealer very good Service

These guys always attentive and friendly. I won’t take my car to any other dealer for service.

Armando always provides perfect service.

I was extremely happy with my experience at Land Rover Encino. We ended up leasing a new Velar--and I would absolutely go back to them in a heartbeat. Marisa was an amazing salesperson that, even though she was extremely busy, always made us feel like she had time for us and really listed to what we wanted. Narek stepped in to assist as well--and the process was extremely smooth with him too! Not only did we get the best trade in for our old SUV--we also got the strongest deal of any dealership out there. MOST IMPORTANTLY though: I always felt like Land Rover Encino was working to earn my business. They wanted to make it happen--much more so than the dealer close to my home on the other side of the hill. That place couldn't care less about my business--I'll be recommending anyone I know come see Marisa and Narek at Land Rover Encino!

You loose connection when you try picking up your vehicle after the repair I waited 30 min to get my car back after it was ready! Somehow they brought it back!!!

Great service, great people; Keep up the good work.

Charlie, has great customer service and took care of us to the utmost. I was very pleased with my experience I had and will truly come back to service my vehicle.

I bought a GLS550 yesterday. I drove from Sacramento to Encino to pick it up. Everyone I dealt with was great. Great service from Marisa. However the signing process took 2 hours and the price was set before hand. Then after the deal is done I find out there is one key without the remote start for the vehicle. $73k for a higher end with one key had me leaving on a sour note.

Had a great experience! Mindaugas was our salesman, very helpful and took care of everything we needed. Traded in our older vehicle, walked away very happy. Thanks again

I have a service agreement with AutoNation so I can take my Toyota Avalon to any one of their dealerships for service. Since Land Rover is the closest to my home, I took my car their for it's regular service. The folks were super friendly and professional. Since they needed to go get the oil filter for my car, they got an Uber for me to take me home...and then picked me up when my car was ready. My car was spotless when I picked it up. They let me know I needed new back tires and suggested I get them soon. I appreciate a place that is helpful. I will def be taking my car their for service again!

I dropped my car off and had service done with Edmond Yadegar. The service I received from him was impeccable. I've been to many dealerships and never have I received such flawless service. Although his task is not the easiest, he remains calm, respectful, and positive through out the process. To be honest, I've had bad experiences perviously, however this was the complete opposite. Thank you for everything.

Went in on Saturday for an oil change and recall on my 2012 Land Rover HSE and Raul was amazing. He was attentive, courteous and outstanding. He understood that I am woman and not that savvy about Range Rovers. He was helpful and amazing. They even provided Uber service. RAUL BOROHQUEZ IS THE MAN!!!

My experience from the moment I walked in was great. Melvin approached me as soon as I walked in the door. I arrived there around 4pm and I did not leave the dealership until almost 12am! Talk about fantastic sales service and customer service. He spent hours with me trying to find the perfect car for me, we went to several other lots just to find the right one. Him and his manager Chris worked with me as much as they could, I needed a night to think about it so I didn’t lease it that night & he was so kind and still wasn’t upset that we spent all that time. I came back the next morning and leased the vehicle and I must say I’m so happy with it! I feel bad because Land Rover customer service called me to do a survey & at the time I did have small technical issues with the car (not involving Melvin or the sales team AT ALL) & I believe the person taking the survey someone made it as though it fell on Melvin which I feel awful about :( because he’s been beyond amazing, even after the lease of my car he has checked on me and if I’m happy with the vehicle. So this is to confirm that Melvin is amazing. He, Chris and Dino provided me with the best service and I would recommend this dealer and team to everyone to come and make a purchase or lease! I’m in love with my 2018 Range Rover Velar! Thanks Melvin.

My gf purchased her Range Rover Sport Sept 2, 2017, and it malfunctioned a week later, at which point the service dept took it for 15 days. The agreement that we made was that she would be reimbursed her first months payment after making it. I have been calling twice a week since that day, and my gf has been making her payments on time, yet still no call back or reimbursement. Land Rover Encino, for your clients to spend so much money on your cars, you guys should really be better at customer service and keeping to your agreements. Jason, from sales helped out and answered each and every text trying to help, but neither Sam (old service mgr) or Fadi (new service mgr) have helped whatsoever. I think we'll go to Mercedes or BMW next time. They're friendly and did what they agree to do.

Parts department was great

I had a pleasant experience. He was very polite and professional.

Raj was great to work with, and got me exactly what I wanted. I highly recommend the good people in Encino.

I recently left a review giving this dealership 5 stars but since my last visit I unfortunately need to change my review because people need to know how inattentive the service department is. I attempted to schedule my service, which took 3 hours to get through to speaking to someone. After my tire was replaced we noticed that the rim was scratched, for the second time at this dealership. The service advisor was not helpful at all, he even told me that it was probably my fault that it was scratched. When I tried to get in touch with the service director to tell him about my experience, he never called me back. I left several voicemails and called numerous times, I still haven’t heard back. I would take my business to another dealership if I could.

Stew! Professional and friendly! Great customer service until satisfaction!

We just bought a Land Rover Discovery from here, and couldn't be happier with our purchase! The whole experience was great: friendly, fast, informative, and low-pressure. This is the first time buying a car that I really felt like the dealer did EVERYTHING to get us the car we wanted at a great price! Go see Melvin and the team there, they'll hook you up!

I’m so in love with my Range Rover, this is definitely is my dream car. I had a wonderful experience at Range Rover Encino, everyone was very helpful and courteous.

Great reps. And service is great as well! Parking is a little tight though and street parking is thin.

It was the best car buying experience I’ve ever had . Narek was very helpful He knew exactly what we wanted . He was very polite and very patient. I highly recommend him to anyone that wants to buy a Land Rover is rangrover . Thank you Narek! Pogos and marine

Unimpressed with the level of service

Good dealership

It was so bad Nobody cares about you

I had a few questions before buying so I came into the Encino dealer. Waited about 15 minutes before someone asked if I needed help. They called a sales person, but no one showed up. Waited another 15 minutes before leaving. After all the research I did in deciding what to go with, in this case the Sport, the one thing I didn't consider was the type of service you get from Land Rover. It's disappointing to say the least.

All good. Representative was very polite and efficient. Any and all issues were addressed and taken care of.

The worst dealership I've ever worked with. I got my rang rover on March. The second key was missing, Victor, the sales rep who was very patience until the moment I signed the lease agreement, told me a story that he has to leave a second later and that he will call me the next day for training and setting up the account with my phone etc. I was chasing him for months, he didn't answer my calls,, few month later I showed up at the dealership and they set up the key. He promised again that someone will contact me tomorrow, same bullsh**t, of course no one did and he didnt answer my calls. VICTOR is the worst rep I ever met. I tried to call the GM, left few messages, didn't get a respond, so I Posted review on Google, they replied and asked me to call again (of course they didn't bother to call me) I called again few times, of course no answer or respond. Just had a flat tire, call them since it's covered with my extra warranty I purchased, they told me they are busy and I should come on Monday. I asked to speak to a manager, they said they all left (Friday 3pm). Also, Victor didn't setup the roadside assistance button so I had to call AAA and not use Land rover. They don't give a damn about the customers, a second after they buy a car. STAY AWay!

very nice dealer, i made an appt. for my new range rover sport super charge with encino range rover

The salesmen were very friendly and spent a good deal of time explaining and showing us different models and prices. We are very happy with our experience. Thank you Encino Land Rover!

Mike was a gem. I'm a recent transplant from NY and was in desperate need of a vehicle. I didn't make an appointment and eagerly stopped by the dealership at 10am on a Saturday, ready to purchase my dream car. Surprise, surprise...no one would ask me if I needed any help! Mike saw me, approached and not only asked me if I needed help...but answered every question, allowed me to test drive several different cars and made a sale. I'm obsessed with my Range Rover and am so thankful for Mike's service.

Worst service. Dealt with Marissa. They will have u wait for 8 long hours coz they couldn’t get the right sales tax. 😱 I guess going extra mile is too much for them. After that they will let u know after u waiting for 8 hours that the car u like has been sold. What kind of service is that?!

They Excel at their level of customer service. They try and make your visit as comfortable as they possibly can whether you're buying a car, there to drop your car off for service, etc..

Friendly work environment and great amenities!

Great experience- had the pleasure of working with Marty to find the right car for the right price. He was very knowledgeable and patient as I reviewed all my options and asked questions. He knew a lot about the cars he showed me but was not pushy. The overall service was great and it motivated me to make the decision to lease my car from this dealership without hesitation.

I brought my Evouqe in for it's yearly service and was in and out within two hours, plus it was beautifully washed. Mario is my technician and he always takes excellent care of me whenever I come in or even if I have a question over the phone. My experience has always been positive. My car is three years old and I couldn't be happier with my choice.

Tony was an amazing salesman and went above and beyond to help us get the vehicle we wanted.

We are new to the area and needed service on our RR. Edmund was terrific and very professional. The service went very smoothly.

Recently I brought my Sport into the service department at Land Rover Encino for its annual tune up and a round of breaks and they were great! They were quick, efficient, and courteous. No hassles, just in and out.

Our salesperson, Stu, was incredibly helpful. He went out of his way to find us the perfect car for our family. We are glad we had him as our salesperson.

Sales specialist Mike Melidonian and sales manager Amir are awesome. They negotiated with the bank for me and made it happen!

Our salesperson, Stu, was incredibly helpful. He went out of his way to find the perfect car for our family. We are very appreciative and love our new discovery sport.

Our salesperson Arsalan was one of a kind! He was kind and very attentive to all my needs. He found me the perfect car and was able to give me everything I had asked for. The whole experience was amazing and highly recommend Land Rover Encino and my friend Arsalan to anyone looking for a new car.

I really appreciate how they are dealing with new customer, i got explanations to most of them which i asked for. Overall pretty satisfied with experience in buying a new car with them. Special thanks with Melvin who is sales rep. who guide and treated me throughout the buying process.

I really appreciate how they are dealing with new customer, i got explanations to most of them which i asked for. Overall pretty satisfied with experience in buying a new car with them. Special thanks with Melvin who is sales rep. who guide and treated me throughout the buying process.

It is my second Range Rover I bought there. My second experience was very disappointing . My new car wasn’t handed over as promised and no one of their team ever followed up to fix it. I wouldn’t go back. When you spend that much money on a car you deserve excellent service.

excellent service and follow up make for a great dealership

Service was very disappointing. Car wasn?t handed over as promised. No one from their team ever followed up.

Mario my service representative is fantastic as are the cashier and support staff inside the sales office. The repairs needed were carried out except my car was returned completely empty of gas and the squeak in one of the pillars returned shortly after I got the car back even though they tried fixing it with new clips. I have to bring the car back next week to take care of the squeak again. Mario immediately noted the problem and will set up a loaner car for me next week.

Red Rover, Red Rover, fixed my Land Rover

One of the worst experiences I've had servicing my Range Rover. They made an apt with me for Tuesday morning and mentioned they didn't have any loaners but that shouldn't be a problem if I just needed an inspection. After bringing it in Tuesday, they said they'd need to keep it till Wednesday but they'd call me Wednesday morning with all the info. Wednesday afternoon comes along and after 2 phone calls to Land Rover, I still Hadn't heard from them. When I finally got a call back, they said they wouldn't get around to it till Thursday and they still didn't have any loaners! They failed to mention they were three days behind on all services when I made the apt, or dropped my car off. I lost multiple business transactions not having a vehicle for 2 days now to only have to bring it in to another location once more to do the job they failed to. This is not the type of service you expect when buying a luxury brand.

I had the best experience at Landrover Encino. Marisa is the best Salesperson in cars I've ever dealt with. Smart, quick, very knowledgible, attentive to details and really did her best to get me into my new Range Rover!! Very happy with my leasing experience, I highly recommend her and the dealership. Entire staff was great!

My initial experience with this dealership was quite positive. However, my feelings have changed. About 10 days after leasing my Land Rover Evoque, I noticed that the vehicle was consuming quite a lot of gas. According to the sticker, the vehicle should get 21 MPG city driving. I brought it to the attention of the sales person, who got the Service Manager involved. This manager told me that I should be happy with 12.5 MPG. He didn't offer to put the vehicle in the shop and take a closer look, in the event that there a problem with it. After the conversation with the Service Manager, the salesman advised me that he would have the GM of the dealership contact me. That never happened. I also complained to the sales person that there was no garage opener remote attached to the mirror as in the previous vehicles that I owned. The sales person didn't have an answer but he would get back to me. He never did. I contacted him again with this same issue and he told me that he'll be getting training of a new app from Land Rover, which would address this issue. Once again, I never heard from this sales person. This dealership is part of the Auto Nation dealership family. Be aware people before you consider purchasing or leasing a vehicle from these people.

바비~ 아저씨 너무쿨~ 하고 차싸게주심~Bobby ~Good!!!

Outstanding salesperson Marisa made the experience easy. She was knowledgeable and NOT pushy, and when she didn't know a technical answer she sought help. Amir expertly showed me all the functionality of the car. Excellent experience, Love my Evoque.

Bobby Habibi (sales associate) provided the best customer service. He went over everything taught me everything with detail about my new vehicle made sure I was extremely comfortable before I drove away from the dealer thank you Bobby ...

Excellent service and huge inventory

If you have time go somewhere else for shopping for your Range Rover. I spent $145K to purchase a Land Rover Range Rover (LWB), over all had very bad experience. Starting from the salesman to sales manager to the car wash guys. All they care about is sell, somehow to sell the car to you. After the docs were signed they simply washed my car instead of detailing it. I called Saturday asked the sales rep if I should come in so I can pick up the car. He said sure come in an hour because He’s little busy. I went to the store after an hour the sales man is no where to be found. When I contacted him to let him know we’re here to get the car, he said he will be here shortly. Half an hour gone by, texted him again, he said he is in a different lot moving cars, he won’t be here for at least another hour. What really pissed me off is that, apparently he had two more customers ahead of me to sign docs (why wouldn’t you tell me that in the first place when I called). So I left. He texted me on Sunday to let me know, my docs are all ready, only thing I have to do is go and sign the docs and pick up the car. He’s putting the car in for detailing. I went there at 11:45 PM, waited till 4 PM to finally sign my docs and get the car. My pregnant wife had no food until that time. When I received the car, I opened the door, the rubbers on the door was dirty, I told the sales man, he goes it’s Range Rover, heavy car that’s why. I looked around the car, it was dirty all around. I have received way better service at the Audi when I bought my Q7, and it’s a little more than a fraction of this Range Rover I purchased. Seriously, go somewhere else because these guys all they want to do is to sell the car to you, oh ya, no discount. Other dealership will offer you 3/4 times more discount than this store.

If you have time go somewhere else for shopping for your Range Rover. I spent $145K to purchase a Land Rover Range Rover (LWB), over all had very bad experience. Starting from the salesman to sales manager to the car wash guys. All they care about is sell, somehow to sell the car to you. After the docs were signed they simply washed my car instead of detailing it. I called Saturday asked the sales rep if I should come in so I can pick up the car. He said sure come in an hour because He’s little busy. I went to the store after an hour the sales man is no where to be found. When I contacted him to let him know we’re here to get the car, he said he will be here shortly. Half an hour gone by, texted him again, he said he is in a different lot moving cars, he won’t be here for at least another hour. What really pissed me off is that, apparently he had two more customers ahead of me to sign docs (why wouldn’t you tell me that in the first place when I called). So I left. He texted me on Sunday to let me know, my docs are all ready, only thing I have to do is go and sign the docs and pick up the car. He’s putting the car in for detailing. I went there at 11:45 PM, waited till 4 PM to finally sign my docs and get the car. My pregnant wife had no food until that time. When I received the car, I opened the door, the rubbers on the door was dirty, I told the sales man, he goes it’s Range Rover, heavy car that’s why. I looked around the car, it was dirty all around. I have received way better service at the Audi when I bought my Q7, and it’s a little more than a fraction of this Range Rover I purchased. Seriously, go somewhere else because these guys all they want to do is to sell the car to you, oh ya, no discount. Other dealership will offer you 3/4 times more discount than this store.

I am so happy and satisfied with my experience with LR Encino (special shoutout and thanks to Aldino and Chris). They made my purchase process quick and painless as I had been previously screwed over by a dealership in my state. I am halfway across the country, and I would certainly recommend doing business with them as they know what they are doing for sure! I am so happy with my new Evoque :D

Great Experience!

I bought my first ever Range Rover through Encino. My man Bobby Habibi was simply amazing. I cannot say enough about the excellent service I have received from Bobby, funny and willing to go above and beyond to address my requests or concerns. He always had an answer for me. I knew what car I wanted and the deal I wanted so my man Bobby got it done. NO gimmicks, NO hassle, NO additional BS, just straight to the point. Place has an extremely friendly vibe also with everyone smiling that passes by you. Thank you Range Rover Encino and my man Habibi.

I came to this dealership after a horrible experience at the Beverly Hills location. Arsalan Kuchikali helped me locate the perfect car. He was a very patient, respectful and detailed salesman. A true asset to Land Rover of Encino team. Together we had a hassle free negotiation, being very attentive to my final goal. After the purchase Melvin demonstrated all the features of the car, making sure I was fully informed and left the dealership without any questions. Also Finance Aldino Awakwenze was very informative and proficient with my lease and paperwork. If you are ever in the market for a vehicle, please talk to the guys above. They well make you appreciate the professionalism and ease of purchasing a car. I wish them all the best in their future careers. Thanks Jesse Mason

Great Customer Service!

Everyone at the dealership was extremely helpful and friendly.

great service, great advisor, seriously

Best car buying experience I've ever had! Narek is the best! He made everything easy and smooth! He totally knows his stuff and found me the exact car I wanted! Thanks Narek! I'll definitely be back!!!

Very unprofessional and not great customer service

Communicated via text with John. I told him I was on my way and to have the cars ready for me as I was coming closer to closing time. Stuck in 2hr traffic with my 7yo. Got to the dealership at 5p & nothing was ready & we still had to look thru their list of cars online! I could have done that at home! To top it all, he was back & forth with me & another buyer. 4hrs of nothing! My son & I left at 9p hoping to drive home in a new car. Complete waste waste waste of my time! (& gas money!) My son was hungry, I was extremely annoyed & we didn't get home til 1030 way pass my son's bedtime! Stupid of me to have believed he had everything all set up & ready to go!

So easy to work with. I worked with Stuart Miller. Stuart worked hard to find the exact vehicle I wanted. I looked at the car options online then Stuart and I had a discussion. Stuart worked with me so I could do most of the selection online. Land Rover Encino totally adapted to my time restrictions. Best car buying experience I have had and I highly recommend this dealership. Love my Land Rover Discovery.

Amazing service and dealership. I will definitely recommend it to friends and Family.

The sales person did not even bother himself to be nice with the customer and give us a test drive. His name was bijan . As a customer , I am never walking into that dealer again, and I recommend you to find a better dealer and save yourself some time.

I recently just leased a Range Rover Evoque from this location. I was very impressed with the customer service from all the staff working there. Everyone was very friendly and welcoming. Kris K. and Jason M. knew what I wanted and worked with me to get it. They also provided me with different options for comparisons, which I really appreciated. I highly recommend this location!

Thank you for all of your service From Sharona& siyamak Yasharim

I had a great car-shopping experience at Land Rover Encino!! I highly recommend this dealership!!

Arsalan is the best. He greeted me with kindness and sincerity and made me feel at home. His kind demeanor and wealth of knowledge made the choice clear for me to pick Land Rover Encino for my purchase of my next suv. Thank you! Will be referring my coleagues and friends to come see him for their next purchase as well!

See Armando in service! He is the best and will go out of his way to ensure everything goes smoothly....

Please read and beware. This dealership is NOT good. It's owned by AutoNation and they do no train their employees properly. Salesperson Jason Morelock did not tell me prior to buying my 2017 Range Rover Sport Diesel that the car NEEDS to be driven on the freeway, so be aware, if you're not a freeway driver DO NOT buy this car! Every 186-500 miles, the exhaust filter needs to be cleaned. In order for this to happen, the car needs to be driven at 40mph for 20min or longer at one time. I know it sounds odd, but if you dont there's a warning light that will come on and will say just this! If you never drive on the freeway like me, I just drive 6 miles back and forth to work everyday (and I told Jason this), this can cause a huge inconvenience. Since buying the car in April, every 2-3 weeks the warning light comes on, so I have to make a special trip to the closest freeway, I usually wait until after 9pm at night when traffic dies down and drive the 10freeway or the 405freeway, it usually takes me about 45min of driving until the light goes off. If you dont do this then the engine will burn up, very serious and very expensive. The first time it happened to me, it was 2 weeks after buying the car, I thought it was so odd to read the warning on my dash. After 2 days the yellow warning light turned red and i couldnt excel more than 10mph.. the service center said i almost burned the engine. So every since then i make my drive around LA every 2-3 weeks just so the exhaust filter can be cleaned. ITS RIDICULOUS! I did it last night. I drove around on the freeway just so the exhaust filter could be cleaned!! I didnt need a diesel. I couldve bought just a regular engine. The fact they didnt disclose this issue is so slimey and downright wrong. After making calls and writing letters to this dealer (with no response) my issue is now with Land Rover Corporate and so far they've been very nice and they are working out a solution for me. I'm sure i'm not the only one... I have ZERO respect for a business that sells you something that isnt right for you and this is such a major detail, it should have been disclosed prior to my buying it.

We had an excellent experience at Land Rover Encino thank you Mike's for all your help we love the car

Short and sweet: the care and responsiveness I received from Encino Land Rover was one of the best purchasing experiences I have ever received...and I bought a used Land Rover...I brought it back for a minor issue and they treated me like they knew me and liked me; they didn't equivocate or dither or attempt to double talk me- they got me into their service dept. pronto and corrected a minor issue and even called me back when I missed the first mesg. they left...everyone - and I mean that literally - was professional and courteous. Their attention to detail is for real, and their performance is serious. I mean every word and honestly wish a lot more places of business would adopt their actions - a lot of places talk the talk but very few walk the walk. Thank you Encino Land Rover.

Cool

Great bunch of people and inventory

Great service with attention to detail. Michael our salesman made us feel welcomed and really was understanding about our budget and provided us with the appropriate choices. At the end of the day left dealership with a great car, a great feeling, and a high level of confidence in our purchase.

Excellent service. I highly recommend Land Rover Encino.

Great service, great people; Keep up the good work. Ask for Bobby if you want a new Range Rover!

We recently purchased a Range Rover at Land Rover Encino. I found the car online and contacted the dealership from the San Francisco Bay Area (300 miles away). The internet sales manger BiJan was extremely professional and helpful. Everything went exactly as he said it would including the trade in of our current 2012 Range Rover. After driving 300 miles to the unknown it was a very pleasant surprise that everything was handled professionally, quickly and exactly as expected from our conversation the day before I highly recommend BiJan and this dealership

Great experience! Aaron was very helpful and patient wit us. Love our new car! Thanks,

It was so bad that I am actually going to drive 30miles out of my way to go to Land Rover Pasadena. I had an appointment for a scheduled mandatory yearly service- how bad could they possibly mess that up? It should have been an hour apt. Two days later I get my car back- despite my appointment they lost the car and then couldn't get to it and then double charged me on a few things and I ended up paying because going back and asking them to correct their mistake (again) would be another several hour time suck. They are so unorganized and unapologetic about it. I highly recommend you find a different shop if you value your time or your money.

I had an unbelievable experience at Land Rover Encino. Salesman Bobby Habib made the purchase of my new car easy and painless. I was in and out of there in under three hours which is sometimes unheard of. I would definitely recommend (and have already) Land Rover Encino and Bobby Habib to friends and family. Heck, even to people I don't know.

Came in to test drive and ended up leaving with an awesome 2017 Evoque. I love my car!

Although today we will be receiving our pre-certified Range Rover HSE via transport service, which only has 14,000 miles, we had the worst experience with the customer service from the Encino Dealership. We first began purchasing our vehicle back on June 30th. The salesman tried to help us but apparently the used car sales manager did not feel our sale was very important. It took him 5 days before our credit application was even submitted to the bank. Then another week before we even received the paperwork from a local notary. The worst part was that no one would answer the phone when I called the dealership over several days, and even when we left voicemail messages, or the sales manager was given a hand written message asking him to call me. This happened from the very beginning. For four days all I needed to know was the exact date the vehicle would be delivered, HE NEVER RETURNED MY CALL. In addition it's been over a week and I have yet to receive the sales paperwork and my warranty. They need to work on their customer service skills. If it had not been for the fact that the Range Rover only had 14,000 miles, I would have walked away from buying from the encino Range Rover dealership the very first day.

I bought a car 4 month ago, since then I had to chase Victor, the sales rep to explain to me about the car, to get the second key, he didn't answer my calls and I had to drive there to take care of things, twice. I left two voice mails to the GM, Chris, and didn't get any respond. Right after I signed the deal, $100k car, the sales rep just ignored me. I told him show me about the car, it was 9:45pm but he said he had to go and visit his mother in the hospital, and someone will come to my house on friday to show me about the car, i been chasing then since then. When he accecidantly answered my call he said he will call me back in 5 minutes and of course he didn't and didn't answer my phone calls since. Victor is the worst sales rep I ever worked with in any dealership ever.

This is the best place to get your LAND ROVER !! I have been a loyal customer since 1999 and every time they treat me better,Aaron the sales person and Chris Kazandjian the sales manager are very helpful, answered all my questions ,they are very knowledgeable. my family and I are enjoing our new 2017 Discovery. they are well recommended ! go check their nice vehicles and tell them that a happy customer (MOY BAZAN) recommended you!

Michael in sales was great and patient with my husband and I. The whole process went very smoothly, and we couldn't be happier!

My sales person Marisa was absolutely fantastic - perfect - she was super responsive, knowledgeable and helpful.

Jason Morelock was my salesman and the process was professional, courteous, streamlined and a pleasure. I would recommend the dealership to anyone in the market for buying or leasing a car.

Pleasant

As always, my service experience at Land Rover Encino was perfect. My service adviser Sam is great. My loaner vehicle was an Evoque which was fun to try out. But I will stay with my LR4, then move on in a few years to the new Discovery

I cannot say enough great things about our new favorite dealership and the outstanding service we experienced during our recent purchase. Our huge thanks to Victor for expediting the process from the moment we walked in to the moment we drove off in our new Range! His professionalism and expertise was very apparent and much appreciated. Special thanks also goes to Stew and Faye who we had the pleasure of chatting with as well. Great team members all around!

stew was a very good salesman. I wasn't happy with the customer service in the beginning but by the end of the whole process things got better.

Mike was very helpful and gave us a great deal on a 2017 Evoque. Great experience!

It's been a very good experience at Land Rover Encino. I am happy with my 2016 Discovery Sport, and the dealership sales and service experience. I bought the maintenance package when I leased my vehicle and every service visit has been covered 100%. They gave a me a loaner vehicle so there was next to no waiting time. The people there are friendly, easygoing, and provide a hassle free experience.

I initially made an appointment online for 5/7. When I arrived the parts needed for service were not there and the service adviser assigned was not there. I had to reschedule the appointment. I left a message with the service manager and never heard back.

Mike Melidonian at Land Rover Encino was very informative, always returned my calls and felt he was going to bat to help me during the buying process. He has continued to follow up with me after my purchase to make sure everything is fine. Thank you

I love this Land Rover dealership! I never have to wait a long time to get in, even if I drive up with no appt. Sam Aslanian is my service advisor and he is so kind and very intelligent. He knows a lot about cars! Any questions you have reach out to him, he's very knowledgeable! Thank you!! Laura

Great experience. Bobby was and is the best.

Amazing service! Bahram Habibi was really communicative and made the transaction easy. We got our Range rover trading in our Ford explorer. All was done in the matter of 2 hours ( test drive, trade in, new loan application). Best experience!

Gate costemer service and I am very happy with the car mike helped me chose thank you Land Rover encino

They don't seem to respond promptly,, whether you need a repair or want to purchase a new car! Go figure that out??

Mike Melidonian Land Rover Encino was amazing I've been buying cars for the past 30 years in Los Angeles and I've never experienced such a quick honest and straightforward guy thank you Mike.

Overall satisfaction was excellent...Worked very hard to find the car we wanted!

the back sit on the passenger side needs to be fix, the agreement is in writing, and it has been almost two weeks and I have not heard from you or any service employee of land rover Encino. furthermore, I have made several attempts to contact your service department, asking for Armando as you recommended, to find out the status and I still haven't heard back from you. Terrible experience!!!

My experience with Land Rover Encino was beautiful! From the moment I first spoke on the phone with my sales guy Steve Miller simply inquiring about a car until 4 weeks later my purchase.

Mario is awesome to deal with and my car is all fixed up. I also got it detailed and it looks great thanks everyone!!!

Our experience was wonderful. Very comfortable and relaxed hassle free.

Excellent!!!!

Just purchased a new Range Rover Evoque at Land Rover Encino. Mike Melidonian helped me find the exact vehicle I was looking for and took the time to show me how everything single thing worked on my new vehicle as well. I highly recommend Mike and Land Rover Encino!

Sam was knowledgeable honest and professional. I will always bring my vehicle here?

I was very satisfied with the people who helped me. They went out of their way to be pleasant and helpful.

Stu is the best. Just gets the job done! He goes the extra mile to get you exactly what you want. No blah blah. Would recommend to anyone. Excellent service.

Mario Garcia is the best service advisor. I have had the best experience every time I had to take my car in. Always punctual and treats his customers with respect.

We are very happy with our new car. The dealership was wonderful and they did everything in their power to help us make the deal . Very friendly and warm environment

If you have never taken your car in for a service before, it could be a potentially daunting task. Mechanics can often use a lot of jargon which you may or may not understand and which could end up leaving you confused if you had no idea what was going to happen in the first place. If everything runs smoothly then you should have your car back within 3 hours, unfortunately for me, it did not, it took 5 days!! The reason for this was due to my car sustaining damage when the mechanic was taking my car down off the car-lift!! The front panel on the right side had a huge dent and deep, large white scratches. Although I was not happy, it was an accident and the took full responsibility and had the car repaired at their expense. Although this particular service was not uneventful, the service team are very friendly, professional, informative and helpful and I would not have any hesitation in recommending them! Annie

Land Rover Encino has the most friendly and best service of any car dealer that I have dealt with. I highly recommend their service as they take their time to figure out the issue and they are sure to fix the issue so you don't have to return with the same issue. Mario Garcia is an excellent service advisor.

Love our Sales dealer the experience was great. Anthony was great to work with would recommend him to friends.

My Fiance and I just started a new Company called Trailhead Insurance Services and She wanted a car that would demand attention. Stu and Mike helped find the perfect Range Rover Evoque with exactly the right upgrades. They made it a fast and smooth process and gave us a great deal on our Lease! Couldn't be happier!

Jason was the best. He made the process easy and comfortable. Kris gave me the best deal in town.

Dissappointed, it was a recall my wife brought the car to you, your office said it will take 2:00 hours to fix it after one hour and one half she was informed it will take much longer,somebody brought her to work. They called her late that day the it was finished. She was unable to pick it up. Next day when she called and said she is ready to pick it up they said Northridge is too far away from Encino the can't come and pick her up. Very dissapointing.

Shocks/suspension suddenly collapsed. Land Rover Encino were able to book me straight in, repair the damage under warranty, and return my car within a few hours

Thank you for all your help. Always appreciated.

Sam is very professional. He is great with follow up and returning phone calls. He does his very best to accommodate your situation. He is a jewel to work with! Keep up the awesomeness Sam!!!

Great customer service and amazing sales personnel. Mike M. did a great job!

From the friendly and professional personnel to the pristine showroom, comfy waiting area, spotless service department, knowledgeable sales reps makes Landrover Encino a superb experience. Ask for Tony Eston if you want a pro sales rep. He treated me with the utmost respect and makes buying a Rover an easy and comfortable experience. Kudos to Landrover Encino!!! 5 star all the way.

This review is only for sales as I have no experience with service. Went in looking for a baby rover evoque and was greeted by David Schmidt. Now this is how a car salesman should be. Warm personality, very personable, zero buying pressure, courteous, and most importantly patient. I consider myself to be a very difficult buyer, and I'm sure I drove him up the wall with the back and forth, but David was cool cat throughout my 2 week car buying / negotiating process. In the end what mattered most was that he understood my budget and was flexible enough to the point where both parties were happy. The whole experience was just great. The reason I'm not giving 5 stars is because the dealership experience is below average for a brand like Land Rover. No parking, interior looks like a used car dealership. They need to look premium but Infact look terrible. The only person in a suit was the manager, who seemed to be a great guy, but everyone else was dressed like a Macdonald team member. In the end to me people matter more than brick and mortar. So in closing if you are planning to visit this place, ask for David.

Very sweet and respectful, and he made sure everything got fixed.

Every time I come here it's the same. Bad follow up. Bad customer service. Car comes back dirty.

Went for regular service, Armando was very nice & helpful, I got in/out quickly to d/o & to p/u. My only 1star-issue is cost, wish Land Rover was more competitive re: service/parts, much more than nearby independent to do same & use Rover parts if/when needed.

Stewart went above and beyond in helping us with the purchase of our new Range Rover. Thanks a Million !

Bijan @ Land Rover Encino was wonderful to work with. He really understood what we were looking for and didn't try to sell us on anything we did not need. He even keeps in touch with us months after he sold us the Range Rover. Bijan and Land Rover Encino are really great.

Easy processing, good car selection and friendly salesperson/manager. Thanks I'm happy with my Rover.

Ask for Edmond in the service department if you want attention and service. Land Rover Encino is the go to location for purchasing and service. I know I'm in good hands with Dino and Edmond.

Too expensive

I'd recommend Eric Sabre with Range Rover to anyone looking for a car. Was very patient with all my questions threw out the whole experience. Not the usual car salesman trying to push you into a deal. Very happy with the Car and the service. Thanks guys

It was great. My process went really smooth thanks to Range Rover Encino. Sudhir Sood and Bobby habibi were super helpful and and made buying my car even more exciting. It's my first Range Rover and look forward dealing with them in the future.

good experience. i would recommend for family of friend

Purchased a used vehicle from Land Rover of Encino and had a great experience. My sales associate Bobbi was fantastic. He is knowledge and there was no pressure, no haggling and most important no surprises! The whole process was smooth, easy and quick. I recommend this dealer and Bobbi Habibi.

Thanks Eric. Great service. Great cars. Highly recommend.

Great service , very patient Goo customer care I think I got a good deal

No pressure easy buying process, very efficient and freindly. Salesman Alex delivered five star service.

Excellent, profeasional and high class service provided by Bahram Bobby Habibi. WOW

Sam Aslanian helped me and he is the best from the service center I have ever worked, a no BS kind of guy. Very fast and helpful. My only complaint is that Land Rover charges at least double what I can pay a shop down the street to do the exact same work using all Rover parts so I have Rover do whatever us under warranty and do the rest down the street. I wish Rover would be more competitive with its service and parts.

Eric sabre was one of the best salesman I have ever met!! He found us our car right away and was quick and polite and made our car buying easy. We will for sure go to him for our next purchase. Go to encino Range Rover and ask for Eric !!

Edmond was fantastic in supervising the repair on our car- I give him the highest praise for a job well done

Unfortunately try to buy a car here ... this was one of our worst experiences here in the US. When I and my friend came to visit LR Encino, everything on the start looked great. Fast responses they took care about us etc.. so it looked really well. Woman outside on the parking lot (I am not sure how to properly call her position - sorry) who is helping to you to bring or call guys from the inside of the building was only ONE professional from the entire team, rest of the team was terrible as hell (I am talking just about people with whom we spoken). When we selected our car since this time our nightmare started. First of all. They let waiting us outside in the freaking cold for 20-30 minutes, (0 words like a "come inside and wait please or something" nothing, dealer just grabbed our driver licenses for scan or something and he dissapeared for 30 mins without any single word). Drive test was good, and then their negotiations with us was like we were for them like "f**k in the air". Probably because we are non-US residents... I do not know. We wanted to buy Ranger Rover Evoque for almost 40 000 dollars, and manner like that? Never again. One more thing... We mentioned from very start maybe for million times that we need a Wire Instructions for an international payment, this took to them 3 days to send us SWIFT code. Same with Auto Nation online support , that was like talking with an idiot robots "We mark your request as a important" 3 times same answer and of course nothing happend nobody called us. After one week order canceled because we were really deeply dissapointed.

excellent service.....very pleased with service performed

The buying experience was great and I hate buying cars

My visits to The dealer have always been excellent ! Different to the Land Rover dealer of Pasadena

The quality of work done was good. My only complaint, and the reason for the loss of a star is the fact they let me drive away from the dealership with the hood unlatched. This caused a bit of a shock once we got up to speed on the freeway. Aside from this, the service was good.

GOOD EXPERIENCE IN BUYING A NEW CAR. SALES PERSON AND MANAGER WERE VERY EASY TO WORK WITH. OVERALL A GREAT EXPIRENCE

I had a good experience purchasing my 2017 range rover from this dealership

It took almost two weeks to finish my car and one of those weeks there was no loaner available. Sam is great and I highly recommend him, but the attention to work done on my car was not good. I lay in bed every morning and evening to my horn going odd because the hood latch was not fixed. The part was out of stock I learned when I came to pick up my car. My car was not properly waxed and I asked that it be tested with wax to see if there was paint damage, so I had to wax it myself to see that the paint wasn't damaged. When I picked up the car I was told the car wasn't waxed or cleaned like I wanted because there was damage on the hood , there is not but rather it needed to just be waxed out. I think they are too overbooked and need to pay a bit closer attention to each car. My car alarm has gone off everyday since I had the car back and I should've been given a opportunity to order the necessary part. Rather the day I picked it up I was told the hood latches were out of stock? Sam is great but I think he's got too many clients.

They ripped me off. My second service they charged me $950 and gave me 10% off for my birthday. Sounded suspicious so I called 4 other dealerships and they all quoted me no more than $450 for the same exact service! I purchased my car from them & have always taken my car there. I will never set foot in this dealership for future service or car purchase. Be aware they are crooks with no shame.

Sam is really the best at what he does. I've worked with multiple service advisers and he is by far the best at what he does and most importantly a good human being!

The first service I had to have on my 2016 Range Rover Sport. The process was easy, thorough and efficient.

I've been going to this dealership for 20 years. David Schmidt and Dino were wonderful. They gave me the most amazing deal on the supercharged Range Rover. So happy with my new car. :)

This was our first time buying a Range Rover and had a fantastic experience with Victor our sales Rep; Fay in Finance and Mario in service. They treated us with outmost respect from beginning to the end. Great Job!!

Best customer service/ Best advisor: Edmond Yadegar was very knowledgeable, professional, and experienced.

I have been a long time Range Rover owner and I have purchased my lady 2 from Bejiian at Encino. I love working with him.

Bobby Habibi was my salesman and I would definitely recommend his service to all my friends. He was very knowledgeable and helpful in all the aspects of the process. He is the best!

Rajitha was excellent Very professional It was a very easy painless experience and we got the cat we wanted at an excellent deal. Thank you!

Armando at the encino lanrovet dealership was so wonderful to work with. He was friendly, fast, listened to all my car problems and got the job done right on time.

I have dealt with my fair share of dealerships & service centers around the city of Los Angeles. Land Rover Encino has to be my all time favorite. EVERY SINGLE PERSON I have encountered at this place has been nothing short of wonderful. Recently my Land Rover was brought into service for an issue I was having with the keys. I was pleasantly surprised at the ease of getting a loaner car until mine was ready. The Staff are amazing, especially the guys running the service center. They were the biggest help of all.

Excellent service, very knowledgeable. Walked into the dealer to look at the cars, but end up buying it at the spot. Never been in this dealer before until I stepped in the day I bought.

they not sale me that car they promise me ,i compline but not contact me.

Eric sabre and the staff at Land Rover encino truly provided me with a wonderful car buying experience, I found a great car at great price with no surprises. The whole deal took only an hour and I was done. If you are shopping for a new Land Rover or a great used car go see Land Rover encino you won't be disappointed. Eric treated me right and answered all my questions and has offered support after the purchase. Thanks Eric for a great car!

The service was excellent with Mario Gomez. The job was done on time and the personnel were very friendly

Everything went very smoothly. I felt like a valued customer.

Danny, the dynamic manager and Alex, salesman extraordinaire took very good care of me at Encino Land Rover. I couldn't be more pleased with my decision to procure my new Range Rover-the 6th time I have bought a car from Encino Range Rover.

Great experience buying a car at Land Rover encino. Eric Sabre was our Rep- professional and well informed. Overall quick, easy, buying experience.

I have always experienced the very best service at Land Rover Encino. They're very professional and friendly, they get the work done fast, and are always straight forward when explaining what work is needed.

Alex (Alessandro Boccuzzi) at Land Rover Encino made the car buying experience for my wife and I enjoyable and easy. After visiting other dealers we knew our experience with Alex and LR Encino was different. He was helpful, knowledgeable and made my wife and I feel very comfortable. He found exactly want we wanted and help the process move very quickly. Our family will be back for future car buying needs. Thanks Alex :)

Excellent sales experience with Raj and Danny. They attended quickly to all concerns and did not rest until I was satisfied with the deal. No high pressure sales tactics, and they listened and responded to my questions at every step. Raj patiently showed me every single Evoque in their inventory. Very happy with my purchase, and I would highly recommend these two. Best dealer experience I have had, by far.

I just bought my 1st Range Rover Evoque last Thursday!! I'm so excited and this is my 1st luxury SUV.. The guys at Range Rover Encino made it smooth and fast.. Thank you Dino, Eric and David... You guys rock!!!

I brought my car in because it was rocking too much after going over any bumps on he road.! Mario test drove the car and right away knew what was wrong with it. He ordered the parts needed and had my car fixed the very next day. I'm super happy with the service and highly recommend Encino dealership Thanks Mario.!!

This place is a rip off. Brought my 2016 Rover for warranty repair. Sam called me and insisted on changing breaks. Authorized to change front breaks ONLY. Came to pick up vehicle, and guess what they changed front and rear. Charged my card without authorization. Go elsewhere for service.

Excellent and quick Service Helpful, friendly staff I took my car in on Saturday afternoon and they repaired the issue my car had within an hour.

Jason Morelock was extremely helpful and made the process seamless.

I was in and out quickly and loved my salesmen Berj Albanian. ..just a great guy to work with! He helped me get into the car I wantrd and gave me some goodies to match my purchase!�my experience a Encino Range Rover!

We had a great experience at Land Rover Encino! Our salesman Rajitha, was very professional answering all of our questions and made the purchase of our 2017 Evoque fun & exciting!! We love our new Land Rover and will definitely return to this dealership!

Incredible salesmen went out of his was to get me the car I wantrEd....thank you Berj

Salesman Alex was very polite and helpfull. Have to come back because tire were bad and one of the headlight was gone which make me believe that pre certified test was never preform

Service adviser are very knowledgeable regarding range rover

Everyone at Landrover Rover Encino was great! From Mario the service rep. to Brandon the service manager, to Tony the sales rep. who took me on a test drive while I waited for my vehicle to be serviced! GREAT JOB ALL AROUND!!!

Edmond was beyond hekpful. When I called to tell him my air conditioner was not working over the phone , he got me an appointment asap. Edmond, was friendly, personable and got my car services exipedienly . I had minimal waiting time to check in or out. Very refreshing ! I used to use the HOLLYWOOD facilities - but now Edmond is my "go to " Range Rover guy.

Great team and facility. Highly recommend for service and repairs.

I just purchased my 3rd car from Land Rover Encino. Anthony Eston most helpful, as always. Definitely recommend this dealership.

Enjoyed my time with both David and Danny. Learned a couple of magic tricks from Danny which I thought was pretty awesome!

Eric in the fleet department is the MAN! He was very helpful and patient with my questions and made the experience unbelievably easy!

Armando was great. Very professional and he was able to get me a loaner car until the repairs were made. Turnaround time on repairs were prompt.

So easy and professional. I would definitely go back and recommend to all of my friends!

I wanna say thank you to encino land rover special thank you to Alex the sales person that heled us was such a great person helped us like we were a family he took his time and patince to gove us a great deal i well highly recomend Alex...... thank you.

I had a great experience buying a car at this dealer. they are very helpful

Good experience overall. Sam was very personable, helpful, and detail-oriented in managing the service of my vehicle.

Service on my Full body Range , Sam was great, def recommend. Will be servicing my car there going forward

Smooth buying experience. Good deal on a great car.

Sam, explained everything. Service was reliable and experience was smooth.

Very Nice and friendly experience with our sales person Eric Sabre

Apparently the parts department can't find parts with factory part numbers off factory parts. They leave you on hold and seemingly 'forget' about you. Wouldn't recommend for any reason because of severe lack of communication skills, knowledge of parts, and professional problem solving skills. An absolute disappointment all around.

Everything went well. Pleased with service. Have nothing more to say

We love Eric!!! Best salesman ever!!! Thank you for our beautiful new truck!

My experience was great as usual . I dropped my range rover evoque for a car service. Sam was very helpful and made mt service very smooth and easy . He provided an excellent service. Thank you

I had rated them 4 stars, but I'm editing my rating and give them -5 star for what they have done! PLEASE READ... YOU MAY BE CHEATED IN THE SERVICE DEPARTMENT! I bought a used Range Rover and took it for inspection as I was suggest to see a service representative the previous owner use to use. The first time around, everything seemed fine. I left and gave them a 4 star rating on Google. I came home and opened my hood, to look at the engine bay etc. Guys do this. The engine cover was loose. 2 screws were missing and it was rattling. I was a bit annoyed. But all good. Mistakes happen. I had bought new washer fluid and began to fill it up. As I started to fill it, I noticed that there was a leak where all the fluid began to gush out from underneath. This was odd since just last week, I had toped it off. Not sure what it was, I procrastinated to take it in, but then I got my check engine light on. So I took it back in and they looked at it saying that I need a new radiator temperature sensor and a new washer fluid Reservoir. Both quoted for $400 each. This was ofcourse with a $189 non refundable diagnosis fee. I understand the sensor, (wear and tear), but I asked how can the reservoir just abruptly start leaking? I was given the reason of it could be anything. Heat, wear and tear etc. I couldn't really understand that, but said oh well, its a used car. What can I expect. For that job, I was quoted $400. So I decided to fix the sensor, and would come back for the reservoir as I was getting a good price for another genuine reservoir online and decided to come back to install it when I have the part. A week later as I was walking towards my car, I saw a pipe hanging down by the front bumper. I went in my garage, looked underneath and saw that the plug was taken off the reservoir which is why the reservoir wasn't holding any water. (PLEASE SEE THE ATTACHED PHOTO) I WAS SHOCKED! Going back to the inspection of the reservoir, I was told I need a new one costing me $400. But then this. So I plugged in the pipe and in a way still thinking it must be leaking added the washer fluid. NO LEAKS! So what does this tell me? Someone at the dealership is playing tricks with their customers. Someone took out this plug the first time I went there as it was an undetected and easy job to fix, knowing the customer would have to come back, charging money to the customer, and just attaching a plug! Though it was checked the second time!! This to me, seems like a scam. A scam people need to be aware about. I know stuff like this happens all the time, only didn't imagine this happening at a dealership! It may be more common for a mom and pop repair shop where they may need to create a problem to fix it. This is very disappointing and disgusting. Please be aware of this. AutoNation should take them off their list!

Armando Saenz was extremely helpful. Great customer service.

Bahram Habibi Land Rover Encino Fantastic sales man we just purchased a wonderful full size Range Rover Diesel I love the car my wife loves it as well the buying experience was phenomenal. Buying the Range Rover from Mr. Bahram Habibi was swift....

We had a wonderful experience and Land Rover Encino. Service was top notch.

I've been having my cars serviced at Land Rover Encino for about 20 years. I've always had a great experience. So glad Armando is back!!!

Mr. Habibi was so hospitable and such great help to us. We were previous owners of a 2012 LR4 and were so satisfied with the car that we decided to get another one once our lease was over. Mr. Habibi was extremely quick on his feet, prepared and took care of us in the matter of 25 minutes upon receiving our new car from the dealership! Thank you Land Rover Encino for the great service and our lovely new LR4!

Hi highly recommend you seek out Alessandro Boccuzzi as the Sales Consultant at the dealership. He was very helpful with no pressure.

It was a an easy and smooth process. My Representative was very helpful and explained everything well.

Mr. Habibi was so hospitable and such great help to us. We were previous owners of a 2012 LR4 and were so satisfied with the car that we decided to get another one once our lease was over. Mr. Habibi was extremely quick on his feet, prepared and took care of us in the matter of 25 minutes upon receiving our new car from the dealership! Thank you Land Rover Encino for the great service.

Excellent service received from start to finish at the dealership. From the first phone call Raj was great to work with. Made everything seamless and no stress. We have had three Rovers prior to this and by far this has been the best dealer experience.

The entire process was smooth, fair, fast and got exactly what I wanted. Great experience from the moment I contacted the dealer (Alessandro B.) to the moment I got my keys and drove off!

It was perfect! My dealer was very polite and knew everything about the car. He made the process very smooth and I would go again 1p out of 10 and would reccomend.

Outstanding CUstomer Service!!! I have been to the service department a few times since I bought my car, Mario is always very helpful!!

BEWARE! If I could give them 0 stars, I would. I just learned that they charge approx. $188.00 an hour for service but you will be required to pay 2.5hr min (approx. $452) for service, even if your service only takes one hour to complete. I was told by Armando that every repair shop does that. I had a 2:30pm appt on Saturday because my brakes were squeaking and starting to grind a little. The 1st issue was I waited a little over an hour for them to determine what the problem was. 1st red flag! I was told that I needed my front rotors and brakes replaced as well as my back brakes replaced, which was going to cost me a whooping $1900 (mind you, $900 of that was the service cost). I opted to have the front brakes and rotors replaced immediately (because I couldn't afford to spend $2000 right then and there) and I would come back in a week to replace the back brakes. I was told it would take about an hour to do the front brake/rotor job. That may have been because I asked for a loaner which they had ran out of earlier that day. Overall, I spent 3-1/2 hrs of my Saturday at the dealer for a "1 hour brake job." After leaving the dealer, I noticed that my brakes were squeaking worse than they were before I brought my truck in and I was still hearing a little grinding. So you mean to tell me I forked over $1100 (after a 10% discount) and I was still dealing with the same problem. I didn't get the back brakes done, so was that the problem in the first place? Did they replace brake pads and rotors unnecessarily. They were closed on Sunday, so I drove up there today and Armando basically blamed me for the issues I'M STILL HAVING, because I declined to have my back brakes replaced. He didn't offer to check into it or anything. WOW! IT'S ALL MY FAULT. WHAT GREAT CUSTOMER SERVICE YOU HAVE!!! Seems to me that they never fixed the issue to begin with. I feel totally ripped off and bamboozled.

The service took longer than expected and then wasn't a very good job. The cover to the cup holder area slides rather strangely, different from a year ago when I purchased the car and the back of the driver's side rear seat was skuffed up with black marks. The service rep didn't tell me what the software upgrades were going to do or how I had to reset a number of settings. - That would have been nice to know. I left the dealer with only enough gas to make it around the corner, whereas when I came in I had 1/4 of a tank.

The service took longer than expected and then wasn't a very good job. The cover to the cup holder area slides rather strangely, different from a year ago when I purchased the car and the back of the driver's side rear seat was skuffed up with black marks. The service rep didn't tell me what the software upgrades were going to do or how I had to reset a number of settings. - That would have been nice to know. I left the dealer with only enough gas to make it around the corner, whereas when I came in I had 1/4 of a tank.

Great experience. I have been holding off on getting myself a ride since working out of state took precedence and haven't had a car loan in ages. I walked into Land Rover Encino looking at the Sports and found a perfect 2014 on the lot. Anthony made the whole thing from the test drive to the paperwork super easy and i felt ZERO pressure in any part of the transaction. They'll definitely be seeing me again.

purchased a previously owned Jaguar type F on 8/30/2016. Accepted the dealers sticker price, negotiated the trade in value of my Audi A5 convertible. Came to an agreement amicably. Paperwork was tedious but not too stressful. Purchase contract included replacement of pitted windshield. Still waiting (9/8/2016) for new windshield.

We purchased our car from Land Rover Encino and also purchased the service contract. We took the car in for service and they charged us over $2300 for front and back brake pads and the service. When we tried to point it out they gave us difficulty until finally agreeing to give us our only part of our money back. The car isn't even a year old! It shouldn't need that much work and they should know what they offer and that we had the service contract. We won't be going back.

My sales, Dave Schmidt was outstanding in every way. He's very responsive, very knowledgeable, easy to work with, and a great personality. I recommend him highly. The manager, Dino is equally as professional.

Alex Boccuzzi is the nicest sales person. He is amazing.

Great experience. Easy to work with. Wants to help you have a rewarding experience.

I was new to this vehicle and first time that I came in I spoke to David and was knowledgable about the vehicle. He answered all my questions. On my second visit Raj took over and was very pleasant to work with. He is not pushy and had patience with me being so picky. It took me 4 visits until I bought my Range Rover Sport. I recommend them if you ate looking into buying from the Land Rover family. Thank you Raj and David !!!

Just had both of my Range Rover Sports serviced at Landrover Encino by Mario Garcia. Truly a professional. Service was great.

I went in for an emergency repair without an appointment. Sam was upfront about the time needed, offered me a loaner car is necessary and reviewed my warranty with me. The car was ready sooner than expected and Sam found warranty coverage for the battery replacement. This is my fourth Landrover vehicle. All of my servicing has been done at Encino Landrover.

Dishonest & Unethical, very disappointed with Land Rover Encino Service department. after so many years of loyalty i was insulted , trated like trash, and lied to, i posted my full story and experience on YELP SO SAD AND DISAPPOINTED !!

Tony Arwanda is the best! I needed my car back the same day and he made sure that I got it. Excellent follow through!

We really liked the service and communication with Jason and had a great time shopping here.

Service dept. rocks! They had a great service advisor who took great care of my car.

Very, accommodating service department and customer service department. Extremely clean and beautiful waiting area and everyone was so helpful and knowledgable and wait time was a breeze because every there is aware that everyone has a busy schedule and they try to get you in and out as quickly as possible. Highly recommend purchasing and serving with them, I would not go anywhere else

Rajitha Ariyaratne of Land Rover Encino provided my husband and I with an exemplary experience. From start to finish, our process was professional, honest and enjoyable. The Land Rover product speaks for itself, but Rajitha is the key ingredient to make our sale a ten!

I was looking for a new car because I'm about to be a new mother and the people at Land Rover made it a great experience... From the sales guys, Tony and Jason to the Manager, Dan the "magic man" this was the best car buying experience I've ever had and as a moody pregnant woman looking for a car, that's saying A LOT!!!

Hands down, Encino Land Rover is the best dealership that I have ever been to. They provided top notch customer service. Thank you for the great experience!!! Well be back.

Great service and attention to the costumer. Provided transportation while car was being serviced. Provided constant updates on the progress of the vehicle.

Wonderful, helpful, informative service. Got the exact car I wanted at the exact price. Carlos went above and beyond!

Sales is really excellent. Alessandro (Alex) is a amazing person.

It was a pleasure to deal with Rajitha Ariyaratne. He was very helpful in explaining the options and I ended up with a better deal than I expected.

It was a great experience in every way - the service person Tony was professional and helped expedite the work to meet the timeframe I needed. The loaner car was clean and comfortable and the person who helped me with it (I think her name was Ana) was professional and efficient. The service work was spot on and they were kind enough to clean the inside of my car as well.

My sales rep had a great follow up with providing information and a professional to deal with.

I had a good experience having my car repaired at Range Rover Encino. My air conditioner pump had gone out and the dealership repair where I had leased my car could not get me in for an appointment for two weeks. Armando at Range Rover Encino got me in the next day and worked quickly to solve the problem. Five stars for all, except the part was on back-order and took a few days to receive so I'd give that a 4 star. They were able to provide me with a loaner car in the meantime at no extra charge. I will use Range Rover Encino for all my car repairs moving forward.

Had a problem with my power steering. Took it to Land Rover Encino and was able to isolate the issue before it got worse. Was given a loaner and had the car back shortly after working in tip top shape. Would have given 5 stars, but the original estimate for repairs ended up changing since there were 2 problems instead of the original 1 that was discussed. Either way, problem was solved and the LR2 is running like new!

Wonderful car, fun to drive, excellent service 12 speakers sound amazing, looks pretty compact from outside but so spacious inside!!! Love the full view moon roof! So dynamic to drive!

Had a great experience with Sam, probably the best customer service rep I have ever dealt with. Amazing team over at Land Rover Encino.

David was the one who helped us in LR Encino and he was fabulous!! He knows his stuff and he was super nice. Thank you David!! Also, Danny Scott was great!! He was honest and just simply wonderful! THANK YOU!!

Great sales person and the process was very fast! Sales person was easy to deal with answered all our questions and has a very pleasing personality! Very accommodating

As always, great experience. Tony went over and above to make sure all questions were answered as well.

Sam listened, was personable, followed up by phone, and made sure one persnickety, but precious little problem got fixed. He didn't try to sell me services I don't need, and made sure I understood what maintainances (air filters, flushes, hose replacements, etc) might need to be done in the future.

It was the best car leasing experience I've ever had

I showed up morning morning without making prior appointment; was taken care of perfectly. Hihjly recommend the service department. Sam, Raffi and Mario were great. They kept me updated on the status and delivered earlier than promised. Thank you, guys! Thank you, Sam and Raffi!

Everyone was efficient and friendly. They gave me a great loaner car. Everything was done correctly and on time

Mario is always takes time to go over the repairs.

The Internet fleet manager Eric was very condescending when I was trying to get quotes for a lease. Not a proper way to deal with customers, especially repeat customers

Land Rover Encino is honestly fantastic. Super nice and super helpful people with no attitude. They were honest and very detailed in the sale of my car. David Schmidt and Dino Anakwenze were awesome. I could not recommend a better place to buy or lease a car. Not to mention how amazing the cars are!

It was the greatest you are very fortunate to have ARMONDO

the sales staff made the whole buying experience a pleasant one.

Mario was great and very friendly. Car was repaired as communicated. everything went very smooth. I will be returning for future needs.

I was trying to work a good deal on a full size Rover which are notoriously very high. I worked with Eric Sabre over at Encino LR and I gotta say I was very surprised at how he came through for me. He was very patient and did everything he could to get me the number I needed. It didn't look like the deal was going to go my way at one point but Eric made it happen. Very happy customer. I'd def see him if your looking for a LR. No BS just a straight shooting guy in a bis that is full or not so straight shooters....:))

Great service, fast and friendly would definitely recommend.

Excellent service by Tony at Encino Land Rover. Efficient and quality attention to customers!

I've never been to a Range Rover dealership who worked so hard. They went to bat for me for my deal, everyone from sales to finance to the GM had my back from the second I walked in the door. This is the only Range Rover dealership I'd ever recommend.

We had a great buying experience with David Schmidt, he was helpful and very accommodating.

We bought a car from Eric via Auto Nation. He was fantastic from the initial email contact to the very end when he delivered the car to us personally. Highly recommend Eric!

Mario is always helpful and honest when it comes to fixing the problems.

Exceptional service! My Sales Associate Marty was phenomenal and throrogh with every step of the process while buying my car. He sent review videos have excellent information on the car and made my overall experience stress free and fast.

Armando is so professional and helpful. He is all the time on top of the project. Great costumer service.

This was THE BEST experience. They seem like an honest group of people. So kind. And smart. And they did their best to make me happy. I cannot recommend this dealership enough. Specifically, I dealt with Berj and he was EXCELLENT.

I was there for renewal paper and he gave me an excellent service

Great service and gave us a fair deal. Could not ask for more.

I really wanted the Discovery sport as my family is expanding and we were out growing my Chrysler sedan. They took my sedan on trade in no problem and helped me get the best deal for the Discovery I wanted. I am super happy with my purchase. Jason and everyone on his team were super helpful. This really was a great car buying experience!

I love my new Range. The look is sleek and the ride is smooth. I love the comfortable seats it feels good driving it and comfortable for the passengers too. The features are amazing.

Excellent customer service by Armando Saenz and his team. Picked up car and delivered back upon completion- with a full tank of gas!!

The staff made my car buying experience a pleasure. The care and patient the sales team had through the out the process was wonderful. It made our experience enjoyable and one we will definitely share with friends and family.

Professional and personalized service at its best it what I reciwved from.

I want to thank Raj and Scott for a great and smooth service. Raj was amazing (he made the deal work with the car I want , color I wanted and payment I wanted) We worked everything electronically and I was in and out of the dealership in less than 2 hours. Also Finance was great (Danny Scott) the magician also was a great service thanks a bunch Gilbert Kharrat

I honestly had one of the best experience ever buying a car. Raj made things easy and simple; we worked out all the numbers electronically than I drove up and signed the lease (the process took only an hour and a half) I am very happy because they gave me what I asked for my old car, Raj worked the numbers the way I wanted them and I got the color I want. Not to add finance was also very professional. I must say the dealership should be blessed to have such great people working there Raj in sales and Danny scott in finance Thanks Gilbert

Was looking for a new LR4 to replace our aging LR3. Submitted an inquiry from their website and Jason got back to us very quickly. We were able to get a deal done over the phone and pick the car up the same day. Jason made the process effortless and painless. We are repeat customers and have leased another Land Rover by Jason as well. Would not hesitate to recommend Land Rover Encino and Jason to friends and family looking for a Land Rover.

Leased a Land Rover. Friendly people. No pressure. Got a good deal.

Service was excellent. Tony was top notch. I will recommend this dealership.

We purchase Range Rover HSE, this is my fifth Range Rover. Eric Sabre was our salesman and we could not expect better service. He stayed late after work on Friday night and did not leave until he made sure that we are taken care completely. On Saturday morning he was at our house to program the car and explain to us it's many features. If everyone was as good and helpful as Eric life would be so much better. Thank you Eric and god bless.

We do not have an appointment and we just walked in the store, we were shopping for a 7 seater car and this is the first store we've been so we were not quite sure if we will buy. Eric was at his desk at the time, he looked busy but when he saw us, he left what he was doing and entertained us even without appointment. He showed us the cars available on his lot and gave recommendations. He offered us a test drive and we accepted. He worked with us on our budget, went back and forth to provide us the acceptable numbers that both parties can agree upon. He was very patient and very understanding of our goals. It was quick and not a lot of waiting. He also explained and showed us the features of the car. The finance manager Danny was also very helpful and quick. He explained the loan and the terms and gave us different options on services and dent protection. My overall experience was awesome. I will definitely recommend Land Rover Encino to my friends and family! Thank you for a wonderful experience.

I worked with Bijan and my car purchase and trade in went very smoothly. I was extremely impressed by Bijan, I was impressed by the whole team! I've been driving Land Rovers for over 20 years and have dealt with many salesman and dealers. Bijan in Encino was by far the best!!!

Everything was great! Service was fast and dealership and customer service was great!

The dealership was extremely condenial and professional during and after the purchase. Bobby patiently spent over one hour explaining every option in detail on the new sport SVR. I couldn't ask for more. Many thanks to Dino as well for following up and making the deal happen.

Eric was great to work with. I was in and out, treated great, and even have excellent follow up post purchase. It was such an enjoyable process from start to finish. I highly recommend working with him. Plus, I love my LR4! It's perfect!!!

As always, excellent service. Many thanks, Armando.

The dealer had the car i wanted and the final purchase price was agreed via text... smooth and easy..

Raj at Land Rover Encino is wonderful. He found the exact car I wanted and good price. Loving my 2016 rover.

David is great salesman thank you for not been bushy DANNY THANK YOU FOR TAKING THE TIME TO MAKE IT HAPPEN

I must say, I am beyond impressed with Berj Albarian, the Land Rover Sales Rep who made our leasing experience a breeze. He was responsive, worked diligently to keep the offer he promised and no other competitor dared to challenge his offer. He was informative, respectful and sincere. I am recommending him to all my friends and relatives and we will be a customer of his for years to come.

Very straight forward buying process, made the paperwork very easy and even delivered the Rover to me when I couldn't pick it up.

Bobbi Habibi helped us. He was awesome. Took his time to answer all of our questions. Very patient and nice guy. I'm getting My next car from him also. Landlover of Encino should ne proud to have a sales person as great and genuine as Bobby. I'm very Happy with the car I got from him.

Bob was great and went out of his way to not only accommodate the purchase of our Discovery Sport but also to make sure we knew how to operate the extensive amount of features. Love the car and the care we got!

I was very pleased with the courteous service I received. All my concerns and questions were answered in plain English so I could understand them as a novice.

Bobby Habibi the salesman was excellent, helpful and very knowledgable. The whole staff from financing to GSM, were helpful through the buying process. This is my 4th new car purchased from this dealer, I recommend them to everyone I know. Great job guys.

Eric S. Is a dream maker! Thank you for helping a gal out!! I'll be back - with friends :))

I had been conversing with my salesman at Land Rover Encino for the last few months discussing the vehicle I wanted to purchase and when I was going to be purchasing. He was extremely helpful. When I meet him to make the purchase, he was professional and helpful and made the purchase quite simple. All of the other people were friendly and helpful. I purchased a 2016 LR4 HSE. This is the third Land Rover I have purchased from Land Rover Encino and it has always been a pleasant experience. I will will not go to any other dealer. From my past experience, their Service Department is outstanding. My car was always ready when I was to told it would been done with same day service and loaner car.

I bought a used Toyota from Land Rover Encino. They were all nice and friendly. The buying process went fairly smooth. I was happy overall.

Never back. One of the terrible service ever seen. unprofessional, lazy and dishonest sellers.

I fell in love with a certified pre-owned vehicle on the Land Rover Encino website and made contact via email. I received an immediate response. Although I did not make an appointment when I went in to see the car, I was immediately greeted and connected with sales person Tony Eston. Tony was great to work with and made the car buying experience easy and pleasant. I would defiantly recommend the Tony and the staff at this dealership if you are in the marked for a Land Rover.

The salesperson that helped Mr. Vartan was very informative and helpful in the purchase , I highly would recommend him to friends .

They had the car I was looking for and it was seamless leasing experience

I've pre-negotiated and arranged my recent purchase through emails with a sales staff to minimize time spent at the dealership. First of all, I’ve asked the sales staff if there’s anything negative, even minor cosmetic items/issues, I should know about and I was informed none. Big mistake trusting their words. After the negotiation and verbally verifying mint status of the car, I drove an hour and a half to pick up the car. Then the car comes with just one key! I got informed of this at the very last minute after the deal was signed bonding and I was ready to drive off. As most people already know, European car's duplicate keys are very expensive. It was also not very pleasant to find out the car has a broken door handle and faulty side marker which I found out minutes before the delivery. Although very inconvenient, I appreciate them arranging the repair afterwords though. But the worst was yet to come. Now the car is sending me some “system fault” “visit service center” message, and gas is not filling up to full. At this point, I’m not sure if I can trust their claimed 125 point CPO level inspection and services that was supposedly performed on the car. Now I feel everything they have informed me so far very suspicious. I just found out today that part of the A-pillar has been poorly re-sprayed (or some kind of paint defect) as well. I really have some bad taste in my mouth after this purchase. As a courtesy, I shared this concern with the dealership before posting publicly. One week have passed, and no reply. I tried my best to be reasonable but I just don't want this happen to anybody else. On the other hand, the sales staff who was helping me was very efficient. I had a feeling he was releasing information about the car based on what the management was telling him to say to me. (Purely based on personal gut feeling) I blame this situation more to the dealership then the salesman. The salesman was prompt and never intrusive. That's why I give this dealership two stars rather than just one.

I leased a Land Rover/RR Evoque in Encino. I had great service and was offered a good lease deal. Tony and Eric were super professional and made me feel like a Queen driving off in my new super cool Evoque.

Communicated with Eric Sabre via email and text before making an appointment in December 2015 for a test drive a 2016 LR4. We were not ready to purchase a vehicle that day but he was very accommodating and took his time. Unlike other dealers we went to who where not showing any interest. Returned within 2 weeks to purchase the vehicle at Land Rover Encino since Eric Sabre was so helpful. The entire sales, manager and finance team including Bijan, Chris and Danny were very helpful. Ieda Andal, PA-C Physician Assistant - Family Medicine DEA and CA State licensed

Anthony really worked with us helping us buy the car. I even forgot my title of my trade in and they still worked with us and waited for me to bring the title back in my new car :)

Great service. The only complaint is that the gentleman who cleaned my car didn't take out the plastic that they put inside the car and left the dirty rags they used to dry car on my leather seats. They were wet and dirty.

This is now my 3rd Landrover purchase from Landrover of Encino and I would go anywhere else. If your like me and you work hard for your money you owe it to yourself to visit the team at Landrover of Encino, I recommend you see Bijan as he has been my sales person from the beginning. Landrover Encino gave me top dollar for my 2012 Range Rover Sport and unlike other dealers worked with me on the M.S.R.P. As if that wasn't enough, the sales & service department through in a few extra little gifts to sweeten the deal. This might not seem like much to most, but for me this was huge. Brian the Sales Manager worked with my challenges to secure a deal with a very aggressive interest rate. Much to my surprise the General Manager came over to introduce himself and spend some personal time with me. Auto Nation and the team at Landrover of Encino ROCKED IT... ...trust me, I had tried other Landrover dealers and this team is absolutely the best. I WILL NEVER GO ANYWHERE ELSE!!!

This is my second Range Rover Sport from Land Rover Encino. Though they are not the closest dealership, their customer service far outweighs Hornberg on Sunset which is much closer to me. I was able to handle most of the negotiation over the phone. While the actual transaction took way too long it was mostly because of the two other customers buying cars on Christmas Eve. David Schmidt was patient as I weighed two different models - a Supercharged V8 (which is what I was trading in) and a TD6 Diesel. The Diesel was not something I considered going in, but ultimately purchased as David made me feel comfortable with the decision.

My wife and I had a great experience purchasing a range rover from Encino. Eric and Victor made the experience very pleasant, effort less, they helped us purchase the right car fit our needs. we totally recommend Encino Ranger Rover to all.

I purchased a pre-owned VW Touareg TDI from Berj (aka Bijan) Albarian at Land Rover Encino. It was a very smooth process. Berj was a total gentlemen, very relaxed, not pushy at all. I wasn't sure about the drive quality of the Touareg after one short test drive, and Berj was very patient and let me take a second longer test drive including the freeway to get a better sense of how the car drives in different conditions. Land Rover Encino was flexible on pricing and worked with me. When and if I'm ever ready to go upmarket with a Land Rover product, I will definitely go to Berj and Land Rover Encino. They really know how to take care of their customers! The showroom is very beautiful too, and spacious. Top notch buying experience.

Pretty good experience. Jason was super helpful and not like a typical dealer. I give them full score.

We always go straight to the Land Rover Encino for lease/purchase of our cars without checking out any other dealerships. They are the best in their job! From our sales representative to the Finance manager, everyone in that dealership is friendly, professional, experienced and caring! Best price, best customer service, best employees! I always recommend them to our family and friends!

Recently leased a 2016 Evoque. Both Jason and Eric assisted us with the purchase. I recommend calling ahead as we did. They showed us a great car, nicer than I was initially looking to get but they were able to make the payments work. We were able to negotiate rather quickly which is also nice. They took the time to show us all the bells and whistles (our first Range Rover). We also had a great experience with the financial manager and general manager as well. We left feeling very well taken care of and best of all I LOVE the car!

The entire experience of getting the car of my Dreams was nothing but wonderful. Berj Albarian was extremely helpful, very nice and managed to work within my budget. I have never felt with a more pleasant person and never felt better about any purchase in my life! Totally would recommend him and the dealership to everyone!

My experience at Land Rover Encino was truly exceptional. Both Bijan and Eric were a joy to communicate with and eventually close a deal with. They promised me a specific deal and they delivered on that deal. That is more than I could say about the vast majority of dealers and agents in the business right now, and trust me, I would know because I shop around heavily for the best deals. Needless to say, the best deal was at Land Rover Encino by some margin. The guys there have earned my business for life and their dealership will be our first option before we go anymore else. Land Rover Encino can count on seeing us again in the future. Bijan, and the rest of the team at Land Rover Encino, thank you for treating us like family and thank you for giving us the best deal around!

During our Range Rover selection process we received "Executive Level" customer service, attention to detail and process explanation from Rancho Mirage Land Rover - / - From Encino Land Rover, from whom we purchased a 2013 Luxor RR Autobiography and had shipped to Atlanta, we received less than stellar service throughout the purchasing process - / - Customer Service was "Reactionary" at best, as we had to constantly point out the need to correct missing services and items during the selection, purchase, delivery and shipping processes - / - We were left with the strong feeling that their attitude and subsequent actions (sic. inaction) was as if they were doing us a "Favor" in selling us the RR & we were very demanding in the areas of "Safety and Drivability" - / - Requesting to see GM (always busy) was a running joke during our (4) visits to the dealership during the selection, purchase, document signing, delivery and shipping processes. In a phrase: "Never Again" ---- Suggestion: Take Customer Service Lessons From Rancho Mirage Land Rover

Eric Sabre was great ! ! ! Good experience overall.

Bobby made it painless and great. Got the car I wanted and was very happy.

GREAT dealership! Great personal service.. The sales staff is fantastic. This is the ONLY place to buy a land rover!

The best experience I've ever had at a car dealership. No pressure & honest sale lead to me purchasing a vehicle here. Bob is an excellent salesman with a wealth of knowledge. He spent an hour after the sale with me to show me what every buttons function was in the vehicle. Thank you!

Initially had a good experience with the service department. Everyone was friendly and quick to help me, answered all my questions, etc. I agreed to all of the service that was recommended. It wasn't cheap and I was promised a discount. When I went to pick up the car, the discount was not factored in and no one claimed to even know about it. I finally managed to find the person who promised me the discount and once he informed my service rep, the entire demeanor changed. The service rep was rude, dismissive, and did not even look at me or shake my hand after I thanked him repeatedly and apologized for the inconvenience. Completely unprofessional and petty. I give it three stars because I received what I was promised, but throwing a fit like a 5 year old... not a good way to do business.

Great service / Bobbie is an amazing guy with great personality

great experience- excellent customer service and everyone were professional and helpful. I will recommend my friends and family to buy a car here.

Jason and Eric were absolutely terrific to work with. Very professional, no hassle and straight shooters. I never once questioned giving them my business and they made the entire process seamless and fun. Both are very knowledgeable with their products and passionate enthusiasts. I would definitely recommend visiting Land Rover Encino and asking for Jason or Eric in the Internet Sales Dept for the best Land Rover buying experience. This is my second Rover from Land Rover Encino, and once again they did not disappoint me! Absolutely loving my new ride.

Jason and Eric were absolutely terrific to work with. Very professional, no hassle and straight shooters. I never once questioned giving them my business and they made the entire process seamless and fun. Both are very knowledgeable with their products and passionate enthusiasts. I would definitely recommend visiting Land Rover Encino and asking for Jason or Eric in the Internet Sales Dept for the best Land Rover buying experience. This is my second Rover from Land Rover Encino, and once again they did not disappoint me! Absolutely loving my new ride.

Tony in sales is horrible! Would not give customers the time of day

Easy, fun, fair on all fronts. from the first contact to the purchase of the car it was great service.

I got a new Land Rover and it is great. It large and has lots of room for the kids and their stuff. It also has a lot of cool gadgets.

My Bmw lease was up and my husband has a range rover and had only wonderful things to say about Dino and his team at Land Rover Encino. LR4's are hard to come by and vartan did a wonderful job of locating one with all the functions I needed. They also were able to competitively keep me in the same ballpark as my previous bmw payments which I greatly appreciated. Class act sales and management team

After shopping around for a new 2016 Discovery I have to say my experience with Jason Morelock at Land Rover Encino was 5 star all the way. No games or haggling like I experienced at other dealerships. Jason gave me a better lease deal that I expected and an offer I could not refuse. Great vehicle and a great leasing experience. If you are serious about a new Land Rover don't waste your time go to Land Rover Encino and tell them what you want, and see what they can do for you.

I brought my Range Rover in to Encino Land Rover for a Suspension fault. I new my compressor or air bags where gone. I was fully aware of my mechanical issue and how much the parts were to buy outside of Range Rover. David my service Rep. had validated it was my compressor and the price was ruffly $1800.00. The compressor was $1200.00 and labor was $800.00. He gave a a gracious 15% discount and finished the work quickly. I thank David and the enormously kind professional Head Service Rep. who not only green-lit the discount, but treated me as a valued customer on the phone and more than once in one visit. Thank you Range Rover Encino. After being a customer for eight years, countless repairs (dollars lost), they have finally made some changes to there business practices, that have made me feel my business was valued and no unnecessary repairs. I will return without fear and maybe purchase that new Range Rover I was on the fence to purchase. Signed, Customer Since 2008.

I have been a dedicated customer of the Service Department at Land Rover Encino since I purchased my Range Rover Sport 7 years ago. I truly consider myself a tough, aware consumer and I pay strict attention to detail and fairness. This being said, the Service Dept at Encino has NEVER made me feel like going elsewhere. David S. is a charming service professional that treats you with dignity and he really knows his products. David gives me great confidence as he coordinates with his mechanics. They collectively have my auto in their best interest. The Service Manager, Rassi G. is running a efficient, clean operation that is consistently satisfying. Becoming a Land Rover customer is clearly an investment in quality, safety and dependability. The certified service team at Land Rover Encino protect my investment and maintain the highest resale value on my car.

I finally bought my 2016 Land Rover Discovery HSE Luxury at Land Rover Encino dealership. I am very happy and satisfied by the excellent service they provided through out the entire process in purchasing this vehicle. Due to high demand and limited availability of this model, my salesman whose name was Eric Sabre suggested me to place a special order so that I was able to get exactly what I want, rather then to choose whatever was available on the floor. I ordered the one with scotia grey exterior and a 7 passengers seat. I placed the order in June. It took approximately two to three months to build and deliver. By late September, Eric called me that the vehicle was ready to be picked up. The original schedule for delivery was in early October. The order came in two weeks prior to its scheduled delivery date. When I picked up my new Land Rover discovery, I was very appreciated with Eric's suggestion to place a special order. What I saw was exactly what I needed. Nothing more and nothing less. The reason I said that was because the model that I saw on the floor was usually fully loaded with all types of "features". By that means, you will probably be paying extra $$$ amount on top of the vehicle base price that you were not necessarily needed. Eric is very helpful and knowledgeable about the vehicle he sells to his customers. Every times I call or email him, he responds right away and resolve my problems. I am very happy to have him to serve me.

I had dealt with this dealership a few months ago and did not have a great experience but a friend highly recommended MaryAnn Schrecongost of Land Rover Encino and I met with her and ordered a 2015 Land Rover Discovery on the spot. I had to order the car and Mary emailed frequently of the status to keep me updated and on the day of arrival the ease to purchase the car was beyond my expectation. She continues to be helpful with any concerns and even walked me through the car again as there was so much information the first time I didn't retain it all. I truly believe if it wasn't for the confidence I had in MaryAnn Schrecongost, I wouldn't have this wonderful car

My last car buying experience with BMW was pretty bad. Pushy sales guy, 9 hours in the dealership, and a lot of run around and "haggling". When I decided to make the switch to a Range Rover and started working with Mary Ann at Land Rover Encino, I could never have anticipated how pleasant or easy my experience would be. I was able to fill almost everything out from my office, and Mary Ann was patient with my hectic work schedule and NEVER pushy as I flopped back and forth between models. I spent a grand total of 1 hour in the dealership, and was treated wonderfully!!! Thank you Mary Ann and Land Rover Encino for taking such good care of me! I can't recommend you guys enough!

In terms of best customer service and the most pleasant experience, Land Rover Encino gets two thumbs up! I took my 2013 Range Rover Evoke in for standard servicing and fell in love with the 2016 Discovery Sport in the showroom. Within an hour I took a test drive, obtained a competitive price, and selected my options including the date of delivery for my customized vehicle. Tony in sales ensure I purchased the exact vehicle I wanted and made certain that my trade in and associated paperwork was handled expeditiously. If you?re always on the go like me, Land Rover Encino is the team you want handling your auto needs. I have been driving my Discovery Sport for the last week and have obtained compliment after compliment. I look forward to my long term relationship with Land Rover Encino ? Tony is the best!

By far the best experience I have ever had trading in an old vehicle and leasing a new one. From the people on the floor, to the test drive, to the finance team, it was very pleasant.

great overall experience. James was not a pushy salesman. no games, he did what he could do. now I hope to enjoy the car as much as the experience

We had a wonderful experience from the start to finish with Alex in Sales.. We would highly recommend him.

Jason Morelock was awesome and I really enjoyed getting my car from Land Rover Encino.

They are so nice , everything was great. Esspecially thanks for Bahram Habibi. He is the best sales executive I have ever seen.

MaryAnn was the most amazing salesperson I could ask for! She did EVERYTHING in her power to get me what I wanted at a price that I could afford. I wouldn't have gotten my LR4 without her!

Thanks for the easy and transparent transaction. We were very please with the service keep up the great work. Top Notch. I will be sending all my Land Rover Business to Land Rover Encino

We bought the new 2015 Range Rover Evoque SUV, I was not wanting to buy a new car but my wife was, so she was able to get me down to the Encino Land Rover Dealership. We have bought many cars together over the past years in excess of 15 from several different dealerships. some okay some rather bad. I will have to say every person we came in contact with at Encino Land Rover had the utmost professionalism and polite personalities. Jason Morelock was our sales person, he exceeded all our expectations in every way, he was very good with his follow up and really made us feel like we we're his only customer, Hats off to everyone else we came in contact with from the porters to finance. This was the Best Experience we have every had with a purchase. during the process my wife and I kept looking at each other with surprise that they followed through with everything they promised and than some. We have recommend Encino Land Rover to everyone we talk to, just last week end some of our close friends purchased there own Range Rover from Encino Land Rover and went through a very pleasant experience. I could name at least 6 other dealerships I have used in the past that could take several lessons from this team we had at Encino Land Rover, polite, professional and honest follow through. We will be coming back next year for a new Land Rover !!

I went in to buy a Range Rover Evoque and was quickly impressed with the level of service I received. I highly recommend Land Rover Encino.

Mary Ann, and her team are the best!!! Prompt and professional vehicle purchasing.

Brakes do not appear to be serviced correctly and there is a periodic vibration on start-up. Car was left for two days for minor scratches and dents and I have discovered numbers areas that were not addressed.

I recently purchased a new 2015 Land Rover Discovery Sport and traded in my 2013 Range Rover Evoque. I have loved every vehicle I have owned so far from Land Rover Encino, but this new Discovery is my favorite! I always receive tremendous customer service from this branch, and it's the reason why I continue to go back. They always make me feel appreciated and my time is valued, not the mention all of the staff is extremely friendly and helpful. I live in the Hollywood area and it's worth the drive to come see them because they are truly the best! This time Tony Eston helped get me into the vehicle of my choice, and did not let me down at all. I told him I was interested in test driving one before it came out and he made sure to notify me as soon as one came in and I was driving off the lot with my brand new Discovery in no time! I love my new car and will continue to use Land Rover Encino for all my car needs! They are the best and I can't stop raving about them.

Just go somewhere alse

Outstanding service and very easy to deal with. A very pleasant and positive experience.

Jason was diligent in finding the Range Rover Sport that I was looking for based on my description. He made it easy to come to terms on the price. The usual 3 hours or more of sitting negotiating and finalizing a purchase was none existent. Everyone at Land Rover Encino was customer centric. I met one of the Service Managers, Glen Waldron. He was extremely helpful and informative. The whole experience was smooth and transparent!!

BIJAN. BIJAN. BIJAN. That's all you really need to know when heading over to the Land Rover Encino location. I was really worried coming in, not knowing what to expect. The second I sat down, I know I made the right choice by coming here. Bijan was OUTSTANDING. His talent at making people feel comfortable, at ease, happy, excited and patient all at once is a rate quality to have. I thought I would walk out of there in the car I came in on. Little did I know, I would be driving out in a brand new Range Rover - to the T of what I wanted. All thanks to him! Land Rover Encino is LUCKY to have him. He is pure talent. I am so lucky that he made this experience for me exactly what I could have dreamed it would be. GO SEE BIJAN. NOW!!!

Excellent experience. After contacting two other LR dealers which gave inaccurate information about availability of cars and models I found LR Encino. They had the knowledge and followed up consistently.

Thanks Victor was excellent. A pleasure to work with.

I drove by Range Rover Encino and saw this amazing Blue Rover i have been looking for. Tony was my sales person and he was a pleasure to deal with. He had intimate detail on all option products on the car. They had me in and out of there in no time.

They were very helpful finding the car and the deal I wanted. The process was fast and pleasant. Great customer service.

Service went smoothly. Less than 15 mins to drop off my vehicle and get into a loaner vehicle.

Thank you to MaryAnn and all the others at Encino Range Rover. Our experience was quick and painless and most of all...I love my new Rover!

This was a great dealership that I worked with. It took me a little while to decide on a car, but when I did I knew I could work with this dealership. I was helped and taken care of at every moment from when I first walked in. Bobby from Range Rover in Encino helped me decide on a car. It was hard deciding on a color but then had no problem purchasing it. Great dealearship! 10/10

Bobby Habibi from Range Rover in Encino was a great help in buying a car and was the best person go work with. I highly recommend this dealer. Bobby made the process easy. It took a little while for me to decide on a car, and he was patient and worked with me through the whole process. He was great. I give this dealership a 10/10 because I was helped the whole way from the second I walked in. Bobby was one of the best car dealers I worked with and Encino was the best dealership I worked with.

Eric did a great job getting us into our LR4! He was quick to respond to any of our questions and helped to get our lease payment down to where we wanted it to be

Felt very relaxing and confident with the repairs of my car, very calm atmosphere, great experience,

Jason (Internet Sales) was great. No pressure, no hassle. I would highly recommend Encino Land Rover!

Great experience. Eric and Roy were very efficient. This was the shortest car buyng experience ever.

Walked in gave me info and about one hour later drove off in my new car

Great service and personal attention by Bobby,Gary and Dino made my car buying experience very pleasant! Happy with my new car!

The entire sales and purchase process went very smoothly. The saleman and other staff were professional and very accommodating.

Excellent salesperson. He helped me with everything I needed and this car was bought as a surprise so he came to my house on his own personal time after work hours to explain to the gift getter everything they needed to know about the car. I was very pleased and I really appreciated his service.

We recently purchased a new Range Rover Evoque from this dealer and have only positive comments about the whole experience. Our Salesperson was James and he took the time to show us all the vehicles in stock and understand our specification requirements. We got to test drive the vehicle that matched our requirements (even though it was buried in the back of the lot) and bought the car same day. The sales process was fair and transparent and we feel that we got a good deal on the overall trade in and new car price.

Great experience in buying my 2015 Range Rover Sport from Eric SABRE. I highly recommend dealing with him, very knowledgeable. The car is fantastic and I am enjoying it. George L.

Eric SABRE made my entire buying experience a real pleasure. He is thoughtful and knowledgeable. Love my Range Rover Sport 2015.. I highly recommend this dealer and Eric.

Found and bought a used rover sport online, and dealt with Jason Morelock. Spoke to him on the phone, asked about the condition of the vehicle (was driving in from hours away and pics online weren't the best, so I wanted assurance I wasn't wasting my time). Drove in, car was as promised. Jason is knowledgeable, relaxed and was never pushy. If you'd like a dignified and professional car buying experience, this is the guy you ask for.

Fantastic Dealership. Eric Sabre is a great sales rep who was very helpful and fair in educating me about the 2015 Evoque. I actually purchased the car with a trim level that was not quite for me. I called when I got home with the car and explained my problem. Eric immediately told me to return the car and he went out of his way to locate and deliver the exact car I wanted. This was the best car buying experience I've had.

The only reason I'm not giving a 5 on overall experience is because my car was not washed after service:( Mario helped me with all the issues on my 2008 Range Rover quickly and efficiently. Also he was great about working with the extended warranty company as well. Will always go to him for my repair needs.

I had interest in the 2015 Evoque. Walked in the door and was immediately greeted by Eric Sabre who offered help if I needed. He went on to fully explain the attributes of the model I was interested in and we went for a test drive. Once I purchased the Evoque I realized I had mistakenly selected the wrong trim level. I called Eric and he helped me to exchange the car for the trim level I wanted in such a way that made the whole process seem simple although it was not. Land Rover Encino is a wonderful dealership that I would highly recommend. Also the Evoque is spectacular. Love it.

Just leased a Range Rover from Land Rover Encino. Top notch experience all around. Would rate it as my best experience ever leasing a car. Great customer service. Extremely attentive without being aggressive. The lease of my former car ended a week before delivery of my new car. They drove a loaner out to the house. Then picked it up a week later to help me bridge the gap. If you're in the market for a Range Rover/LandRover, go to Encino.

They have inventory!!! 2015 Range Rovers, 2015 Range Rover Sports and 2015 LR4's!!! Finally a dealership that has inventory!!!

Purchasing my 2015 Evoque from Encino Land Rover was a hassle-free experience. Salesman/fleet manager Eric Sabre was professional, understood what my desires were, and the perfect vehicle was ordered without even a deposit. I was shocked, couldn't believe I had actually ordered this beautiful machine without even leaving a credit card number. When the vehicle arrived, I couldn't have been more pleased. Only one occasion to use the service department, which actually was the sealer coat for paint and protection of leather. The vehicle was ready the same day. I am very pleased with the purchase experience and sales and service staff.

Bahram (Bobby) Habibi was the best sales rep I've ever dealt with. I highly recommend asking for him if you purchase or lease a vehicle from this location. He was honest and took the time to explain every detail about the car and the deal. I had a great experience!

Jason Morelock was exceptional in helping me out. I'll definitely be referring anyone in my network that is interested in a Land Rover purchase, to him.

Victor ,in the sales department really worked hard to get the color I was looking to get for me ,he was in touch with me and would call about new cars that was available almost every week,till he nailed down the reall color I was looking for. He went through with me with all of the new options and explained how they work. Once again thank you Victor for the hard work.

Eric Sabre was very friendly and knowledgeable when explaining the history of Land Rover and the particular model that we were showing interest in. He answered all questions we had and was realistic about all options. We needed some time to think and Eric respected our time to make our decision, and we made a great one as we're extremely pleased with our purchase and our experience purchasing at Land Rover Encino! Thank you to Eric and staff!

I leased a 2015 Rang Rover Evoque Pure Plus in Encio. The staff was very patient and explained full detail about the car. At first they don't have the color I want, they requested express shipping from Oxnard to get the exactly car that I want, no extra charge. He also made me good deal and I am very happy with the price. Compared to my experience in West Hollywood, Encio dealer provided me really really good service, they never let you down. The car works super good, I love it! They cleaned and put full tank gas for me, even provided me a nice gift (ask your sale guy, they will give you surprise) This is the best new year gift I got. I will recommend Encio dealer and my sale guy to my friends in the future.

The sales guy, Bejan, went out of his way to be accommodating. He was very knowledgable about the car and options.

Armando Saenz is the best...outstanding service and very pleasant to work with...10 out of 10

I left Land Rover Encino today with utter disappointment. WORST sales service I've ever received. Alex is the worst salesman. He didn't express any interest whatsoever in gaining my business. I was interested in leasing the Evoque, and he gave me an initial lease payment amount, and I asked for a payment less than what he stated. He came back with $1 less than what he had initially stated, which was a complete insult! His counteroffer was basically a slap in the face to leave the dealership. I am disgusted by the service I received.

Great Dealership and customer service. Alex was great and helped me all the way till the purchase was complete. He was very courteous and helpful. Even after the purchase was complete he contacted me several times to inquire how I am doing and if I had any questions about my new LR4. While at the dealership, Alex was explaining majority of the features of the LR4. The LR4, I eventually purchased was at the showroom, and Alex had no problem with me driving it. It took few minutes to maneuvers LR4 out of the showroom. During all this time Alex was very friendly and didn't even inquire if I will be purchasing this LR4. This is a very high quality service, because it was a hassle to get this LR4 out of the showroom, even though Dealer was not sure yet that I will buy it. I would recommend this Dealer to the serious buyers and to those who want to test drive Land Rover to see if it is their fit. If you want great service ask for Alessandro Boccuzzi. He knows everything to know about buying Land Rover and will find you your perfect match vehicle.

Great Dealership and customer service. Alex was great and helped me all the way till the purchase was complete. He was very courteous and helpful. Even after the purchase was complete he contacted me several times to inquire how I am doing and if I had any questions about my new LR4. While at the dealership, Alex was explaining majority of the features of the LR4. The LR4, I eventually purchased was at the showroom, and Alex had no problem with me driving it. It took few minutes to maneuvers LR4 out of the showroom. During all this time Alex was very friendly and didn't even inquire if I will be purchasing this LR4. This is a very high quality service, because it was a hassle to get this LR4 out of the showroom, even though Dealer was not sure yet that I will buy it. I would recommend this Dealer to the serious buyers and to those who want to test drive Land Rover to see if it is their fit. Contact Alessandro Boccuzzi at the Dealership if you want to of the line customer experience. He will find your perfect Land Rover and will make your life easier and happier, when you will drive your dream Land Rover.

I have a 2013 Range Rover Sport. I came in yesterday at 7:30 AM for- 1.) The Seat belt warning light and beep is not working when the car is moving. -They said it was fixed and tested!! The seat belt light doesn't even light up at all and no Beep!! - I called in after I left they said they can only update my software. And now I need to bring the car back for inspection. (Really? You want to inspect the car now?) 2.) Car Key not working -They said a it was replaced with a brand new key!! It is low in battery and the car warning tells you that! How can you miss the warnings if you’ve tested? 3.) Alignment. - The car still moves to the right! I paid $200 for this They gave me an enterprise loaner which they have to drive you a couple of miles away from the dealer and guess what? the Nissan I got from enterprise? No gas in the tank! it's not a range rover deal so I don't have to give the details... in short there's so many hassle just to get your car serviced here! I have to bring the car back on Thursday so that they can inspect all the reasons I was there in the first place yesterday! I'll write another review after that experience. So far yesterday was a #Wasteoftime #landroverencino. Now I don’t believe they do what they write on the service papers because obviously they did not test any of my concerns! There are LIGHTS, WARNINGS and BEEPS! In the car they should’ve known!

If you are in the market for a Land Rover you can't go wrong with this dealer. Make sure you talk to Bobby Habibi when you go there. He is a terrific guy and extremely helpful.

Jason was great, I went into this Land Rove dealership for almost a year before I bough my brand new 2015 Evoque (so nice!). Jason never pressured me in any way but always gave me helpful information. He got us a great deal. He is trustworthy and in general a very nice guy. It is very clear that he is not just selling us a car but building a long term relationship. Also, we were in and out of there fast! Not like many other dealerships that make you sit for hours for no reason... just to sweat you out so you buy more stuff. You won't find that here. I feel confident in sending my friends and family here for their purchase.

Very responsible and assistance sales management! Thank you!

Leasing a car could not have been any smoother. MaryAnn S. was perfect and so was the finance manager. There was no pressure at any time. Just simply the facts and people ready to serve and aiming to please.

Mary Ann is such a great sales! She was very honest and patient and answer all my questions. Very professional! highly recommend Mary Ann if you visit Encino Range Rover. Thank you!

Great service from Mary Ann. Very patient and honest, answer all my questions. Lovely environment! Super happy with my new car Evoque. Will definitely recommend Mary Ann if you are looking for a range rover.

Buying my first Range Rover was a completely different experience than what I am use to (mercedes, lexus). The dealer required so much information from us just to get some pricing for the car it was crazy. I guess the cars are being shipped out of country for a premium price $ and they want to make sure buyers are local. As a Female buyer the sales staff usually does give you equal attention as they would give a male buyer. But this was not the case with Eric Sabre. Eric S. provided me with excellent service and answered all my questions and concerns regarding buying a 2014 Ranger Rover Sport HSE. He stayed in contact with me for 2 months answer questions, filling me in on inventory etc, until I was ready to purchase. I recommend if you are looking to buy a new Land Rover Eric Sabre is the person you want to deal with. He was very professional and really made sure all my question and concerns were answered. The finance department was very nice and professional. They were able to get us check out as quickly as possible. Thanks Encino! Hilda

Buying my first Range Rover was a completely different experience than what I am use to (mercedes, lexus). The dealer required so much information from us just to get some pricing for the car it was crazy. I guess the cars are being shipped out of country for a premium price $ and they want to make sure buyers are local. As a Female buyer the sales staff usually does give you equal attention as they would give a male buyer. But this was not the case with Eric Sabre. Eric Sabre provided me with excellent service and answered all my questions and concerns regarding buying a 2014 Ranger Rover Sport HSE. He stayed in contact with me for 2 months answer questions, filling me in on inventory etc, until I was ready to purchase. I recommend if you are looking to buy a new Land Rover Eric Sabre is the person you want to deal with. He was very professional and really made sure all my question and concerns were answered.

I truly had the most amazing car experience possible at this dealership. Namely, the lovely sales lady who assisted me, MaryAnn, made the experience perfect. I visited the dealership several times to decide on the model I wanted and could afford. MaryAnn was incredibly patient and honest during the entire process. There was no typical car salesman attitude at all!!! She understood my position financially, and did everything to make sure I ended up with the car that would make me most happy. I had visited nearly every Land Rover dealer in the greater LA area, and none of them came close to having the helpful and kind staff that is present at Land Rover of Encino. Everyone from the branch manager, finance lady, and really the entire staff, were so incredibly helpful and kind during the process. I would recommend this dealership to everyone....it gets an A++ in my book!!!

I truly had the most amazing car experience possible at this dealership. Namely, the lovely sales lady who assisted me, MaryAnn, made the experience perfect. I visited the dealership several times to decide on the model I wanted and could afford. MaryAnn was incredibly patient and honest during the entire process. There was no typical car salesman attitude at all!!! She understood my position financially, and did everything to make sure I ended up with the car that would make me most happy. I had visited nearly every Land Rover dealer in the greater LA area, and none of them came close to having the helpful and kind staff that is present at Land Rover of Encino. Everyone from the branch manager, finance lady, and really the entire staff, were so incredibly helpful and kind during the process. I would recommend this dealership to everyone....it gets an A++ in my book!!!

Dear Manager, I am Jason, we have all kinds of best quality and best-seller air suspension products for you, we are a leading professional air suspension supplier in Hongkong , China all kinds of rebuilt and all new airmatic struts and all new air springs and all new bellows,dust boot ,air holding valve for all kinds of luxury car Specializing in air suspension products for MERCEDES BENZ FORD BMW LINCOLN RIDE-RITE LAND ROVER TOYOTA JAGUAR AUDI VW PORSCHE CAYENNE HUMMER BENTLEY and so on. During the 6 years ,we have supplied thousands of pieces of those all arround the world .However ,we have got the best reputation among the customers all over the world.what is more ,we can offer you the cheapest price and the best original quality products for you. We will promise let you save the money for your customers, and you can also make big money!! In total,Hope we can make a long run fantastic relationship!! Sincerely, Jason

Both Armando & DC have taken care of us in grand fashion. They are easy to set appointments, understand the issues quickly, keep us informed timely, and have the vehicle ready when promised. The experience is as good as you could ask for and want.

The gentleman who took care of me, DC, was incredibly competent, informative, helpful, and attentive. There was nothing "fake" or "used-car-salesman" about him. He was a service representative who was just about as professional as a person could be. My experience with the head mechanic, Raffi, the cashier lady, and the car/rental/loaner woman was great. It's nice knowing I can send my wife over there and be confident that she will e treated with patience and respect. Bravo!

Our salesperson Tony was excellent. He definitely provided exceptional customer service for the 2nd time around. Not only was he knowledgeable about the cars we wanted, he was able to find them QUICK. Jaime, the finance manager, was also very sweet and easy to work with. She made the whole process painless. Thank you Tony, Jaime and Land Rover Encino for making our car buying experience(s) great! We'll definitely be back.

Great facility and sales services. Sales person and a technician even came out to our house to help us connect our car's remote garage door opener system to remotely open our front gate. I strongly recommend Land Rover Encino and our salesperson - Alex Boccuzzi

I am a 3-time Range Rover buyer from Land Rover Encino. I'm a West Side guy who happens to work in Sherman Oaks and about 11 years ago I went to the Encino dealership "just to look" and ther rest is history. I've purchased 3 Range Rovers for them but what has truely kept me coming back has been the service department - specifically my service guy. he is a true professionals always with a "can-do" attitude. My guy specifically understands the importance of customer service. Honestly, they all seem to be on my side and because of this approach I will continue to rewarded them with my business. Bravo for a job well done - to the whole service team at Land Rover Encino. GH from Santa Monica.

Very attentive sales staff, listened and met all my needs. I was very satisfied with my purchase.

I have been using Mikey G at Land Rover Encino since I moved to California. Not only is he professional, courteous, and gets the job done, he is also funny as hell.

Emailed facility to inquire about a website special for the Evoque (base model). I was informed that this model was in shortage. I was asked to come in for a test drive and view their options of a certified dealer owned Evoque. I was very hesitant because I felt the website special was a way to lure clients in and sell them a more expensive vehicle. After talking with the sales person, I was able to get a 2013 Evoque dealer owned with all the bells/whistles for the same price/monthly payments of a 2014 base model that had no bells/whistles. I was very happy with the overall deal I was given.

Outstanding service and great people.

Bought a 2013 LR2 last week and I have to say it is amazing! The service was fantastic. I called earlier that week and Jason found the car that I was looking for. When I went in to buy, Ross help me through the whole process and make it very seamless. Thank You Land Rover Encino!

Loved working with Ross Z. from land rover encino. We love our new range rover sport and the new body is truly superior to its previous years. Ross took the time to exokin all of our options to ge te car of our dreams, would definitely work with him again. Adam and Sabrina

My lease was facilitated through my car broker who found the vehicle I was looking for at Land Rover Encino. My whole experience went smoothly and my sales Manager Eric Sabre carried himself with the utmost professionalism. He has also followed up with me in the week after I finalized my deal. thank you for making this a smooth experience.

I was very happy Tony Eston did a great job decently will recommend to friends.

First impression nearly ran me away! Then Jason Morelock came to the rescue. He answered ALL our questions and was extremely knowledgable and attentive ;)