13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from Land Rover Encino

I am a very patient and reasonable person. However, this experience was so POOR that I have to let people know what to expect. Especially since Range Rover emailed me to ask me to review them on Facebook. In all honesty, I have to say that I would rate this experience as horrible. I would not recommend anyone to go here to get your car serviced or fixed. The customer service is horrible. On 1/31/22, I went to the dealership to drop off my car for services and was told that it would take days (unspecified number of days). Since I need a car for work every day, that was a surprise for me because that information was not disclosed to me when I made the appointment. Therefore, I had to reschedule for a loaner car on 3/17/22. On 3/17/22, I dropped off my car and did not get my car back until 5/15/22. That's 2 months! Communication has been poor and it was always me reaching out to them to ask what was going on and that's if I was able to reach my service advisor (he said he was overworked). After calling and not getting any return phone call for almost 2 weeks, I emailed the manager Brittany Walden (service manager). She did not call me back but I did get a call from the service advisor Joe Johnson who gave me some feedback on what was happening with the car. At that point, it would have been appropriate for her to have given me a call, given the high prices that they charge for service. To make matters worse, when the car was finally able to be picked up, they only returned the key fob. The original key chain and tile attached to the key fob was missing. The man who gave me the key fob said that's all he had and that he would let the service advisor (Joe Johnson) know but I have yet to hear from him. Interesting coincidence is when I was talking to a neighbor about this experience, she has also had the same poor experience at this dealership. On another note, when I called about purchasing an extended warrantee, the discussion was very different (attitude and cost) from Santa Monica Land Rover dealership. Much better from Santa Monica Land Rover dealership. I always try to give people the benefit of the doubt but this experience was the worst. Customer service is just not a priority. I'm not sure why, but leadership needs to figure out some issues because it is definitely not up to standards of the Range Rover name. If all the Range Rover dealerships treat their customers like this, I'm not sure I will purchase another one because it's such a pain to deal with them.

Cheryce Fischer May 16, 2022

I wasn’t going to write a review but they won’t stop sending me an email asking me to. Upon delivery of the custom built LR there was an issue with the navigation software. We were given the option to take delivery and come back for the software once the dealership had the patch or wait but the date wasn’t known but they assumed a few days. We took it home cause we were so excited it was here. We were promised we would get a call soon about it, a full tank of gas for taking it to a dealership so far away and a bit of training on the car once we had software to train on, “we’ll take care of you”. 3 weeks went by and we heard nothing. We also were constantly requesting our sales paperwork and service plan information, of which the check took weeks for them to cash. We finally called the service line ourselves. The service assistant didn’t know at all what were talking about and no record of our needs in the system. We scheduled an appointment anyways, and she said our advisor would call in the next day to clarify the issue. A week later no call. We email to confirm the software is actually ready. The advisor finally calls and was the rudest experience. Telling us “you need to call your sales advisor and see cause he doesn’t know what he’s talking about. We don’t have the patch but if you want to bring it and sit here for a few hours while we try and diagnose it you can”. The idea that we are supposed to work out what’s wrong instead of him saying “let me go work with the sales guy and if I have questions I’ll call you”. No I’m supposed to be the middle man. My brand new car has no navigation and limited software features, you’re a service department you should be figuring it out. Finally the service department manager called after our broker got involved. She called and apologised and said the software was ready and to come in for the appointment. She set my expectations it might be a few hours and to leave my car. I live 2 hours away so I let her know I would have to wait in the lobby but understood the time needed. The service advisor on the day was awesome, always keeping me updated on progress and status, and being sincere. Overall though it took 5.5 hours. I was told it was all working and 2 streets away I get an error about the general phone functionality. It was closing time so I couldn’t go back cause what would I do? We did not get the training on the vehicle we expected or easily they would have noticed other software is not working. We continue to have constant glitches and annoyances but will not be taking our car to Encino. We originally said we had no problem with the drive if the service was worth it. We gave them the opportunity to make good on their word and delivery of the vehicle and they did not. It shouldn’t matter how much your car costs to get good service. But I would think 90k would be excellent service. The “luxury” car dealership they claim to be is just not that way. Hoping I can fully use my car soon and be past all the issues on a brand new car it’s a bit ridiculous.

Siobahn Haut May 13, 2021

It sucks that even the worst rating still gets one star in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for Friday morning. I took my car to them on time and asked for a diagnostics ONLY (i.e. no parts, no labor, no actual work to be performed). On the following Monday at 12 pm I called them for an update. I was told the service advisor was having "computer issues" and he would call me back (whatever...I went with it). At 2:10 pm, not receiving a call back, I called them again and was told the service advisor is busy and I'd have to leave him a voice mail. So, I did and I asked him to call me back with an update. At 4 pm, AGAIN not receiving a call back, I called them again. I was to AGAIN the service advisor is busy. I asked to speak with the service manager. Of course, she was busy also and I got her voice mail. In my voice mail I briefly told her my issue and asked her not to touch my car and just leave it outside so I could go and pick it up. At 4:45 pm I finally received a call from the service advisor notifying me that they had not yet looked at my car! I asked him not to do anything and I'll pick up my car the next day. On Tuesday morning, I went there to pick up my car. Naturally, they hadn't done anything (they are experts in not doing anything) and didn't charge me for diagnostics. They told me to wait outside and they'll pull up my car. After waiting outside for over 20 minutes, I had to go back inside to inquire on my cars whereabouts. At that time, one of their staff went in the back (same building) and finally brought my car. They had all day Friday, half a day on Saturday, and all day Monday to just look at my car for a diagnostics ONLY. This was following an appointment that Land Rover of Encino made freely and willingly. An appointment meaning they give me a time when they can render service vs. walk-in where I go and wait for service to be rendered. They wasted over 3 working days to do absolutely nothing. I'm not sure why I received such treatment. I don't know if I was singled out or if this is the level of service to be expected from Land Rover of Encino, but my experience was unacceptable.

Ali Mar 31, 2021

This is my second visit to the Encino location, and the only reason I went back was because of the warranty on a part that needed to be replaced. However, upon further inspection it was a different issue in which I could have taken it elsewhere. I understand that during these unprecedented times that staff, service, techs, loaners may not be up to par/available. I?ve considered all of that. Scheduling: booked out for 3 weeks, even when it?s a coolant issue, which is dangerous to drive with for over 3 weeks. Made the appointment anyways. Loaner vehicle: upon scheduling, mind you 3 weeks out in advance, was ?requested? and not guaranteed. Understood, was told I would be on a waiting list while my car is in the shop. Never heard back and it was in the shop for 2 weeks! Service rep: Unreachable!! I?m sure the call logs alone will show how many times I?ve tried to reach out to figure out when my car would be ready when I was told a specific date and never heard back. 3 days past the ?pick up date? and I couldn?t reach the rep and was constantly sent to VM or told ?I will leave him a message? I know I have been more than patient with it and again, understand possible delays etc but why give a pick up date and not call to let the owner know? I had to call 2x a day for almost a week to figure this out! Quality of repairs: we?ll have to see how long this will last. Had this issue 7 months after the original repair. Pick up after service: wow! It was raining and the person driving my vehicle legit didn?t bring it under the covered area they have for drop off/pick up, where I was standing!! I asked for my key, he didn?t even bother to ask if it was my vehicle, and when I went in, the car was soaked! The door was soaked, the seat was wet! This had to be the rudest form of customer service I have ever received!!! Bottom line, I called 2 other dealerships and they were both able to get me in within 24hrs, not a guaranteed Loaner. One of the reps stressed the fact that I shouldn?t have waited too long but if it was a part that the particular service center had fixed and is a similar issue it was covered under manufacture warranty and it was ?suggested? I take it back for them to repair. I rather shell out $200 more for a diagnostics fee rather than go to Encino. Given the location and clientele I expected a lot more professionalism let alone common courtesy!

Karina Jan 29, 2021

I have had nothing but issues and problems with Landover Encino/AutoNation dealership. The only positive from this whole Range Rover experience was the purchase in 2018 of my RR extended version with a $120k price tag. I opted in to purchase the extended coverage for maintenance which should cover; tires, wheels, and cosmetic damage to the interior and exterior. At the time of signing of contracts, the coverage for the windshield was requested to be included. I was told not to worry that it was included. I signed on the dotted line. On the first visit to fix the scratches on the wheel, instead of repairing the wheel back to unnoticeable or replacing the wheel... I now have a super noticeable black marker painted gash in the wheel. My grand-son could have easily done a better job with play-doh and spray paint. Upon picking up my car I pointed out my displeasure of the result but was told that nothing else is covered under the protection that was purchased for $4,000.00. When the windshield was cracked I called the dealership and was told to bring my car in. The car was taken in, and later in the day I was called and was told it was not covered at all, and was specifically crossed out of the contract. When cosmetic cracks appeared on the steering wheel, again there was no coverage. Moral to this whole story: Buyer beware... Read the fine print and read it again after you sign the contract. Or save yourself the 4k+ and don't waste it on the AutoNation car protection coverage scam. Money is totally wasted and it’s very frustrating to deal with the service dept. It is also impossible to get a timely appointment with them, especially if you do have the coverage and are not paying cash for service. In the end I feel absolutely swindled by these sleazy car dealers, I am shocked that I was treated like this by Autonation Land Rover. I am also shocked that Jaguar Land Rover automotive PLC and Jaguar Land Rover Limited allow for this to go on. They need to take better control of their dealerships

Yana Sedler Jan 25, 2021

I have had nothing but issues and problems with Landover Encino/AutoNation dealership. The only positive from this whole Range Rover experience was the purchase in 2018 of my RR extended version with a $120k price tag. I opted in to purchase the extended coverage for maintenance which should cover; tires, wheels, and cosmetic damage to the interior and exterior. At the time of signing of contracts, the coverage for the windshield was requested to be included. I was told not to worry that it was included. I signed on the dotted line. On the first visit to fix the scratches on the wheel, instead of repairing the wheel back to unnoticeable or replacing the wheel... I now have a super noticeable black marker painted gash in the wheel. My grand-son could have easily done a better job with play-doh and spray paint. Upon picking up my car I pointed out my displeasure of the result but was told that nothing else is covered under the protection that was purchased for $4,000.00. When the windshield was cracked I called the dealership and was told to bring my car in. The car was taken in, and later in the day I was called and was told it was not covered at all, and was specifically crossed out of the contract. When cosmetic cracks appeared on the steering wheel, again there was no coverage. Moral to this whole story: Buyer beware... Read the fine print and read it again after you sign the contract. Or save yourself the 4k and don't waste it on the AutoNation car protection coverage scam. Money is totally wasted and it?s very frustrating to deal with the service dept. It is also impossible to get a timely appointment with them, especially if you do have the coverage and are not paying cash for service. In the end I feel absolutely swindled by these sleazy car dealers, I am shocked that I was treated like this by Autonation Land Rover. I am also shocked that Jaguar Land Rover automotive PLC and Jaguar Land Rover Limited allow for this to go on. They need to take better control of their dealerships

Anatoly Sedler Jan 25, 2021

If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen. I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN!

Dana Dec 3, 2020

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn’t seem to care to help anyone. At first I was told they couldn’t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don’t have a choice but to wait. I then tell her if she doesn’t find me a sales manager I will go find one myself. At this point I’m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven’t heard the term “the customer always comes first”!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY “can’t you see I’m busy”. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells “WHO ARE YOU?! I told you I’m busy”, I say “who am I? I’m a customer!” When he then goes “You are not my customer so leave”, and makes a motion with his hand for me to leave. At this point I’m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can’t speak to me like this and I kid you not this man stands up and makes a fist at me and says “I SAID LEAVE”, at this point I’m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, “are u making a fist at me? Like ur going to hit me”, and he doesn’t make up. I step aside to call the police at this point while I’m crying and shaking at this dealership. And now their assistant general manager comes over and tells me “if you don’t calm down we will escort you out”. I’m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y’all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

Shannon Namini Dec 25, 2019

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn?t seem to care to help anyone. At first I was told they couldn?t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don?t have a choice but to wait. I then tell her if she doesn?t find me a sales manager I will go find one myself. At this point I?m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven?t heard the term ?the customer always comes first?!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY ?can?t you see I?m busy?. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells ?WHO ARE YOU?! I told you I?m busy?, I say ?who am I? I?m a customer!? When he then goes ?You are not my customer so leave?, and makes a motion with his hand for me to leave. At this point I?m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can?t speak to me like this and I kid you not this man stands up and makes a fist at me and says ?I SAID LEAVE?, at this point I?m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, ?are u making a fist at me? Like ur going to hit me?, and he doesn?t make up. I step aside to call the police at this point while I?m crying and shaking at this dealership. And now their assistant general manager comes over and tells me ?if you don?t calm down we will escort you out?. I?m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y?all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

Shannon Namini Dec 25, 2019

On Nov 23, 2019 I visited the Land Rover dealership in Encino to test drive a Velar. This was after being ignored for 4 weeks by the dealership since I had been there last looking at a Discovery model. I thought to give them another try that day, since I also had decided to upgrade my selection to a Velar. I walked in, asked for a reliable salesperson, was introduced to Mike S. as a great and knowledgeable person who helped with test driving couple of Velar cars. He was fine during the initial test drive process, but then failed the rest of it! I came back the next afternoon, Sun, Nov 24, 2019 with my husband and were able to agree to the Lease of a 2020 Velar R-Dynamic HSE. We had issues with the Finance Dept. not being able to run my credit, which I resolved on my own as they gave me incorrect info, causing further delays in the process. As we were waiting for the paperwork, Mike S. our sales rep passed us on to Bobby H. another sales rep who is a seasoned, professional one to help close the deal. Well, all I can say is: THANK GOODNESS FOR BOBBY H. Otherwise, I would not have left that dealership that night with a car to write this review! Bobby H. stepped in, guided us through the rest of the process, spending another 1-2 hours setting up the car and showing us all the features, at which point we realized the car has NO SOUND. Bobby suggested to bring the car back to have the Service Dept perform a software update to correct the problem, along with a couple of other features not working properly. I came back on Tue, Nov 26, 2019 and dropped off my car for 6 hours to be told to come back to pick up a LOANER as they need to replace the AMPLIFIER on the vehicle, as the software update did not fix the issue! They were 'kind enough' to find me a 2020 Velar - lower model of course - so that I am not putting miles on my own car, yet I am paying for the car! As of this morning, Dec 3, 2019, ONE WEEK LATER, I am yet to hear back from the Service Dept or anyone at the dealership on the status of my car. I left messages for the Service Dept. AND the General Manager on Mon, Dec 2, 2019 without any response. Oh and my sales rep Mike S. - well, I NEVER heard from him, except one automated 'thank you' email sent from their CRM system. Again, thank goodness for Bobby H. who stepped in and has been helpful, but this is UNACCEPTABLE and I will be retaining an attorney to deal with this non-sense!

Bita Milanian Dec 3, 2019

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Land Rover Encino

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13 Million Cars Sold to Happy Drivers

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13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

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Recent Reviews from Land Rover Encino

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