You know it's bad when you'd rather pay out of pocket to have your car fixed, than dealing with the dealer for what would be covered by the warranty. Everything from Sales to Service is awful at Land Rover Encino (and South Bay for that matter). So much so that I'm selling my car to get as far away from Land Rover as possible.

Every thing was handled very professionally and in a timely manner.

I have always had a great experience working with Land Rover Encino. Their professionalism, efficiency and warm personal greetings have guided me back time and time again. Dino, whom I've purchased a few vehicles from is a gem and asset to the company. Edmond, my service coordinator, is equally an asset. Between these two gentlemen and the service provided I'll continue to patronage this location.

Mr Kurtiz Williams was very nice and helpful. The lady who did the final paperwork for the purchase of my Range Rover Sport was excellent and very nice! She needs a raise! The dealership was OK- the rest of the staff didn't seem too engaged with the clients and not too friendly. Who knows; maybe stressed over Covid situation. I still feel the price of the vehicle I bought was a bit over the price it was worth. I purchased it because it was what I was looking for and a beautiful auto. Thanks again Land Rover Encino.

5 star excellent service. My Service was handled by Chris. I got best customer service. Thank you Vladimir Vardanyan

Everything about my experience was great aside from the fact that we had to stay 2 hours after closing. I realize that things like buying a car takes time, but 4 hours altogether is a bit much. But the people there were really nice and the selection was huge!

My Landrover got stolen on March 2nd right off our driveway in the middle of the night and was recovered the very next day and brought it directly to the Encino dealership. Words can't express the level of frustration and inconvenience that this has placed on me and my family during these unprecedented times which added more insult to the injury. I was told that the car should be ready in about two weeks after doing an initial assessment at it. There was no body damage and a few cut wires which the thief caused in his attempt to turn off the Geo Tracker. Then, I never heard back from my service guy, nor has he returned any of my phone calls or emails. Then, another service person called on June 8 (more than three months later) to tell me that the other person who was handling my case is no longer with the company and that the car is complete but I owe $1600 before they release it. I went back to the dealership yesterday to learn that they never contacted the insurance for the additional cost so they can send a check. My insurance was not even notified that there were additional charges and that delayed it another 10 days. 3.5 months to repair a car that had a couple of cut wires . No to mention paying over $4,000 in car payments, and the $1000 deductible, for a vehicle that my wife supposedly wanted to enjoy and safe to ride with our 3.5 year old son. I expected some sort of monetary restitution for the trouble that my family and I went through but all I got is "we're sorry." I have another Landrover which is lease is out in October and this would be my last time buying or leasing a Landrover,

I've been trying to work with them for over 3 months. I started the process when Covid first hit. I was working with one of their reps who I won't name I was interested in purchasing or leasing a vehicle from Land Rover Encino. I spoke to one of their sales rep, Andreas, who was very responsive at first until I explained my budget and it would turn into a situation where I'd be purchasing or leasing a lower end model. He seemed very helpful at first but then went unresponsive. I hung in there with him because of Covid and giving them the benefit of the doubt. The next red flag was when we scheduled a test drive and he called me 1 hour before our appointment to cancel b/c the vehicle I wanted to test drive was not at the dealership. Okay, I can overlook that... then he was supposed to get me some pictures and quotes and went radio silent. I felt like I was bugging him when asking for numbers so that I could give him my business. I really wanted to get into a range rover evoque and was hoping we could come up with a deal that would work. Again, I get that I wasn't his typical big spender and was being budget conscious in a time of uncertainty economically. I wrote his manager, Sammy, and asked for the quotes from him since I didn't feel like a priority to the first rep. The manager was responsive at first but last Wednesday he promised me a quote by Friday. On Friday morning I wrote him an email asking "please don't forget about me, I'm looking to make a decision this weekend" -- never heard anything back. Completely disappointment in what is supposed to be a luxury brand treating their potential clients like they don't matter. I'm giving 1 stars instead of 0 (if I could) because Andreas was very nice and seemed caring... he was just unresponsive and maybe had too much of a work load to deal with a small deal.

I was interested in purchasing or leasing a vehicle from Land Rover Encino. I spoke to one of their sales rep, Andreas, who was very responsive at first until I explained my budget and it would turn into a situation where I'd be purchasing or leasing a lower end model. He seemed very helpful at first but then went unresponsive. I hung in there with him because of Covid and giving them the benefit of the doubt. The next red flag was when we scheduled a test drive and he called me 1 hour before our appointment to cancel b/c the vehicle I wanted to test drive was not at the dealership. Okay, I can overlook that... then he was supposed to get me some pictures and quotes and went radio silent. I felt like I was bugging him when asking for numbers so that I could give him my business. I really wanted to get into a range rover evoque and was hoping we could come up with a deal that would work. Again, I get that I wasn't his typical big spender and was being budget conscious in a time of uncertainty economically. I wrote his manager, Sammy, and asked for the quotes from him since I didn't feel like a priority to the first rep. The manager was responsive at first but last Wednesday he promised me a quote by Friday. On Friday morning I wrote him an email asking "please don't forget about me, I'm looking to make a decision this weekend" -- never heard anything back. Completely disappointment in what is supposed to be a luxury brand treating their potential clients like they don't matter. I'm giving 2 stars instead of 1 because Andreas was very nice and seemed caring... he was just unresponsive and maybe had too much of a work load to deal with a small deal.

when you take your car there and when you call to see whats going on they never answer the phone and they never call you back you have to sit and wait until they call you and they put you on hold for 45 minutes my car was there for 1 week and they never gave me a loaner after that they still did not find the problem

Great dealership to get your RR....

Worked with Andreas (internet sales team)/ Fay (finance) and Sudhir (GM) on my purchase during COVID-19 period. Great people and efficient purchase experience. If you are planning to buy/lease a RR, i would recommend Encino LR above any nearby dealership (T-Oaks or Pasadena). Thanks again Autonation Encino Team!

Great place, couldn't fix my car.

We had a great experience! Our salesperson Jonathan was very helpful and patient as I went through the process of test driving different cars and he answered all of my questions. He made sure I got exactly what I wanted and the entire team at this dealership was very nice. I highly recommend this dealership and ask for Jonathan!

I was hunting for a white A-Class for about a month, and finally found one at this dealership. Called and spoke with Sammy. Super nice guy and easy to talk to. Went to the dealer to see the car and was assisted by Sammy and Bobby (mainly Bobby). I wanted the car, but I was on a time crunch to get back to San Diego. Sammy told me he needed an hour of my time. I was hesitant, as car dealers normally have you in the "chair" for 2-4 hours when buying. To his word, 1 hour and 5 minutes later I was starting the drive back to San Diego. Bobby was extremely nice, very knowledgeable and great to work with. Sammy is a man of his word (tough to find that in the car dealership world). Highly recommend!

I purchased Autonation package as recommended by financial service manager Fay Aminian and she said if I have any question in the future I can contact her anytime. The truth is I never get a chance to ask anything about that $5000 package afterwards cuz she will only be there "tomorrow".

I just got a new Range Rover and had the best experience working with Bill Carroll. He made getting my car such a great experience!

Don?t trust the sales and service department !!!!?????

John Minor is the best in their Service Dept!!! He took car of my car and kept me well informed of all the details associated with fixing my car. I truly appreciate his assistance and he is a great asset to Land Rover Service in Encino!!! 😁

Employees at dealership are nice and try to be helpful but the Range Rover company is very uncooperative. Range Rover is an unreliable car, breaks down frequently and takes months for parts to arrive. They have too many lemons. My motor broke down after 6 months and the car has been having trouble since. I DO NOT RECOMMEND RANGE ROVER unless you are looking for headache!

I had an issue with my Land Rover and took it into the Encino dealership early 2020. The problem came back so I called the service department and a new advisor, Edmond answered. He gave me an appointment right away, and provided me with a loaner vehicle. Within 2 days I had my car back and the issue was resolved. He was very professional and followed up with me several times to make sure I was up to date on their progress. He patiently listened to the issue, didn't rush me, showed interest in resolving it, and overall made the process very smooth. The receptionist was also very polite and helpful. I had a great experience.

I needed an oil change and my a/c unit looked at. The soonest appointment I could make was about 3 weeks out. I made it for 10:15am. I arrived at 10, and the advisor was finishing with someone...or so I was told. There were 'social distancing' signs everywhere, but no one seemed to be adhering. At about 10:30 I was called over to the advisor's desk ... where a previous customer was still seated... and the advisor began our first conversation. I literally had to stand behind her and talk over her head for 20 minutes as she sat there scrolling Instagram the entire time. Was I offered a seat? Nope. Was she asked to leave? Nope. She just got to sit there while I stood behind her and spoke while the advisor went over my personal information. I found it incredibly rude and, in light of everything happening, hazardous. I was quoted about 2 hours for everything to be finished. I opted to wait. It was 4pm by the time they finished with my vehicle with no explanation as to what took so long. Also, the signs say the place was sanized 2x a day -- I was in the crowded waiting area with people (no adjustments to the waiting area were made for social distancing) for hours and no one sanitized a thing over there.

Drove down to look at a Porsche after texting with salesperson Bill Carroll who failed to mention that the Boxster had a huge hole in the convertible top - a $2500 fix that they asked ME to pay for if I purchased the car. Seriously? Thanks Bill for your honesty and offer, I'll pass.

Land Rover Encino Great place to buy a car,they have the best finance team and sales rep

John was very helpful and friendly. Thanks for the updates regarding my car. Great customer service !!

I brought my car in for a factory defect, a windshield leak. It took 4 months to get the part which meant my car had to be garaged when it rained. The part finally came in and I took it in for installation. The next morning I received a call to say my car was flooded because they left it out in the rain without changing the windshield. The car wouldn't start, electronics and carpet were ruined. No apology. Then the service agent tried to accuse me of bringing in the car flooded. Records and video showed the car dry, pristine, and fully functioning. I had to fight the dealership at every step to get the carpet replaced and wiring. I demanded a 2 year warranty to cover the potential long-term water damge. Initially they wouldn't even provide me a loaner car because they said they were reserved for important customers, much less any of my other demands. I had to call the Range Rover corporate office to get them to do anything. It took only 6 weeks to get my car back! When I finally got my car I found it keyed on four sides with paint hanging off the doors, and a large series of deep scrapes along the trunk from a collision. Initially the dealer said they would pay for the repairs, but then I got a call from the manager who told my wife we are con-artists and why should he pay for repairs to an old car? My car is 3 years old and I paid 89K cash. It is the third car I bought from this dealership, the last was a year ago for 120k. Now I'm having my insurance company sue the dealership to pay for my repairs. I take the utmost care in my car and I have been totally loyal to this dealership. I feel so victimized and angry the way this dealership has treated me. My wife and I are both working professionals and are not used to being treated so unprofessional. They obviously don't care about their customers or about customer loyalty.

checked my car in early on a Friday morning. it took the dealer almost a week to get my car fixed. I called 4 times and kept getting the run around by my service advisor. who never bother to call me with updates.

Peter was great - very personable and followed through with phone calls and updates.

Fast, professional, and kind. Delivered accurate and on time service. Recommended...

Fast, professional, and kind. Delivered accurate and on time service. Recommended...

I have no issue with the vehicle. I love it. However the service department and the people who work there in the office get 0 stars. My check engine light came on in late February and I called to make an appointment. I was told that there was a 6 week wait! So I made an appointment at another dealer and got an appointment in 3 weeks. However, they called and canceled my appointment a few days before the date. I finally did get an appointment at Encino after several calls and differing information. It was fixed in one day. Something minor. The staff was uncaring and unapologetic to say the least. During the Corona Virus situation none of the 8 people that worked there was was wearing a mask. Their cars are great, but I?ll never buy another because their service department cannot service what they sell. Nobody smiled, was cheerful at all and wouldn?t acknowledge that their service was sadly lacking. Goodbye Land Rover. Hello Mercedes for next time.

Purchased vehicle from here from out of state. Flew in to complete documents and take possession of the vehicle. We were supposed to be contacted by a notary the day prior to flying out to sign everything. This did not happen and later found out was never set up, a missed opportunity. Dealership did not have any paperwork ready when we got arrived at dealership even though we had agreed on sale and price a week earlier, all of this should have been taken care of, another missed opportunity. What should have been a 30 minute stop at the dealership to take possession turned into a 3+ hour ordeal with us having to fill out applications by hand that should have been done the week prior to us getting to the dealership. The car was not even on the lot. They had to go pick it up from satellite lot. Again, they knew we were coming from out of town to purchase, this is just another detail that was not taken care of. There are other areas of concern we had that I don't want to go into b/c I don't want to waste any more time on this review than I already have. Long story short, worst car buying experience we have ever had. Dealership kept stating how good they are and how the are the largest Land Rover dealership...that may be but they do not know how to handle sales with people from out of state in an efficient and effective manner.

Not good. Really really really bad experience. Excited to get my dream car after a lifetime of hard work and sacrifice. So far, working with this dealership has been a truly sad and disappointing experience. I have been treated WAY better by another LR dealership that I didn’t by my car from. No idea why this dealership conducts business in a way that they do. Hard-working service guys are great. Customer service is literally awful. All I can say is, spare yourself a lot of misery and go anywhere else.

Great service , and sales staff hook it up

Thank you for the good service that was hassle free

The experience we had at Land Rover Encino from beginning to end was great. Our dealer Bill was professional, knowledgable and friendly. To be honest, this was my first Land Rover and I didn't know much about the brand or models, how they vary in performance. Bill was happy to explain the difference and made sure that we would get the car that was most suitable for us. Whether it was by phone or email any questions that we had were promptly answered before our car arrived. I would definitely recommend this dealership to anyone who is new to Land Rover or is an existing customer.

I only have praise for Bobby Habibi! Bobby has helped me with leasing Range Rovers for nearly 16 years. He is always honest, transparent and a true friend that goes over and beyond a traditional car dealer. You know that you will end up with the best equipped car your money can buy. Bobby is a Pilar in the local community. Actually, I have fiends that come all the way from Orange County to work with him. The whole process is smooth, pleasant, friendly. Bobby entertains you while taking care of all the laborious paperwork. And when it comes to learning about the cars and the sophisticated software and equipment, Bobby is literally the only person in LA that has the knowledge to properly program the car and teach you how to use it. Overall, the experience is empathetic, kind, honest, and personal. Thank you Bobby Habibi

I had a great experience working with Younas Ali and Faye, the finance manager at Land Rover Encino. I am so happy with my car and would recommend this dealership to others.

Great experience! I did all my research and knew how much my trade in was worth and same for the vehicle I purchased. I went in ready to negotiate but no need. I paid what KBB said the car was worth and got the same for my trade in - hassle free!

I worked with Andreas the Internet Sales Manager and had the best car buying experience. He worked with me to get me the right price, he was very responsive and made felt like a person not just a sale. He was just as excited as I was that I joined the Land Rover family. They also have the largest selection so you can find what you want. Couldn’t say enough great things!!!

I took to the dealer this time for the same issue of suspension fault I experienced late last year, they inspected and came back saying the air compressor is not working so they have to replace. They did change two front air shot last time for 7000USD but they didn't realize the air compressor is broken. I decided to take to a mechanic I was familiar with to get a second opinion. The mechanic fixed it in two days, and stated that the air compressor is broken and the valve of compressor is also not functioning. The malfunction of valve leads to the failure of turning off the air compressor, therefore the air compressor is broken. If I turned it in the dealer with the fix of air compressor, it would have shown the same issue after few months because the valve is not recognized. I would rather not trust this dealer anymore. I am sorry.

It’s always a pleasure working W/ Edmond & the Landrover Encino Team. They efficiently & accurately resolved my vehicles issues as committed, & I look forward to recommending others, should that opportunity arise. Thank you Edmond Y. for your support as always. Jason T

I like the professionalism of my service advisor and the ability to get me help in short time.

Service advisor was late. Vehicle was dropped off at 9am and was ready at around 4 pm for an oil change. Advisor just handed over the paperwork and did. It review anything. I had to ask for the cashier for service questions. First and last time using this dealer for anything. I would not recommend this dealership. Stay away !

Great experience. I’ve gone to car Max Bidlane another car buying opportunities. AutoNation was the best hands down. They treated me like a person had coffee in a very relaxed and upbeat environment gentleman who helped me was very nice and I would keep in touch and do business

WASTE of TIME check engine came on I scheduled service online they confirmed it waited 2 weeks drive the car without knowing how bad is it. 3 days before the appointment they called and said oh we cannot check your car because the appointment is on a Saturday we can not diagnose it we can give you another appointment next month I asked for a manager to call me NO One did

Great customer service but the phone attendant do not answer but once you are at the service center everything was great. My service advisor Edmond was very good.

I have just bought a Ford F-250 from Land Rover Encino, I Must Confess That personnel over there were very clean, polite and helpful, Time wise, everything was fast, papers became ready very fast and I didn't have that delay I expected,!!! I was helped there to get best possible deal on my choice and I am very happy I got my new car at Land rover Encino... Thanks land Rover Encino......

Best experience ever. Bought my new car from Encino Land Rover. My salesperson, Victor Arakhian was so knowledgable, informative, caring, and professional. He explained to me all my choices and made my purchase process very easy and pleasant. Same goes for the finance manager, Fay Aminian. They were both very patient with all the questions and concerns I had and made my experience a very pleasant one. I love and enjoy my new Range Rover and will definitely refer them and Encino Land Rover to my friends and family.

One of the best car buying experience. Andreas went out of his way to get me the best car and a great deal. I?m over the moon with the car.

Best customer service - the whole team was happy to help with whatever I needed. Younas is the man!

When we checked our 2018 Land Rover Discovery in for service at Encino Land Rover on November 20, 2019 we thought the car would be back to us in a couple of days. Instead, our car was neglected by the dealership, parked on their service lot or “graveyard”, and flooded with water which eventually led to black mold growing all over the interior of the vehicle. It was almost (4) months that Encino kept our carr. We are now without a car and trying to finalize a repurchase with Land Rover America. Encino Land Rover should be shut down for their incompetence in caring for their customers. The dealership continually misled us with lies about the cars status. We were told that the carpet had gotten wet and would be replaced when in reality the car console had flooded so badly that, (5) weeks after the last possible rain storm that could have flooded the car, there was still 2” of water in the cup holders and mold had formed on the upholstery services of the car. We have had to advocate for ourselves throughout thus whole ordeal with very little help from Land Rover.

Land Rover Encino destroyed my 2018 Discovery which rotted In the graveyard behind their service center. My leaking windshield was left uncovered, the car flooded, and mold grew all over the inside.

Had to check my vehicle per a recall notice of a part (which was fine). Dropped off/picked up no problem. Edmond is THE best service advisor I?ve had at Encino

Horrible. I had to wait just to get checked in with advisor over 30 min. Then still waited another 2 hrs to have key programned!!!

5 star overall. I do have a couple of things that I need to contact the dealer about but I know the process will be good.

Courteous customer service with Curtis.

Land Rover Encino is very nice and Edmund is great. Just disappointed that there is not one AutoNation dealer in the SGV. I had to come all the way from Pasadena for my maintenance.

The service department was the worst!!!

We brought our car in for service 2 weeks ago and had the worst experience in years. After checked in on time, I waited for 1 hour and 30 minutes without any help. I went to the receptionist desk to follow-up to see what happened, and she informed me that they did not know what happened to the designated staff in the service department. WTH??? Then, I went back to wait for another 20 minutes, and a service rep. came up to me to give me a fist pump telling me that he will assist me. Another WTH...!!! Seriously??? Not to mention it took me 3 weeks to be able to get this pre-paid service and appointment. There was no loaner car. I had to pay for a rental out of my pocket. To make it worse, the dealer people told me to drop the car off at Land Rover Encino, so they will return the car to Enterprise for me. Guess what... the car went missing and did not get returned 4 days later. I got constant calls from Enterprise to ask for their car back. This was a nightmare. Our family has been owning numerous luxurious automobile brands, but this was the first horrific experience of car service we've had ever.

John Mcbee, my service advisor, was very thoughtful and thorough in helping me and making suggestions. I must include that my "77 Range Rover Sport was hardly the most important vehicle he had to attend to that day. The waiting lounge is extremely comfortable, and all the staff very cordial> Thanks Again! Darcy

Stay far away from Land Rover Encino dealership is obviously way to big to care about their customers. the service representative Went from being super helpful to the exact opposite. Really showed her true side. STAY AWAY!

I would avoid this dealership because they lack integrity in the sales negotiation process. Do not believe any quote you receive via email from the Internet Sales Manager as the General Manager will not honor it.

Very disappointed about the service I have done in January7th , and my engine makes loud noises I have to book and take it back . I gave 4 star in the beginning after they service my car in a short period of time but now I’m taking it back , because they haven’t done a good job .

After buying a $5,000 warranty on the car , I am told. every time I need service that the service is NOT COVERED . When I pull out my contract , they suddenly change their mind . It is EVERY SINGLE TIME I NEED SERVICE . I also asked for a loaner car this time . I had to book it one and a half months in advance even though my car needed Maintenance over a month ago . When I got to the dealership the service guy acted like he did not know what I was talking about . Now, I received 4 emails from THEM confirming the loaner car— UNREAL . Then I talked to the warranty dept and they said my windshield blades were also covered . When I called back to the service guy, he told me they were not covered . I had just confirmed they were with the warranty dept . He then proceeded to say ,” He would see if they needed replacing at all.” I WILL NEVER BUY ANOTHER RANGE OR LAND ROVER FROM THIS DEALERSHIP AGAIN... And if anyone is reading this , I advise you to do the same . Save yourself a lot of heart ache!

I Love my new Range Rover!! and Younas Ali, Sales Associate was wonderful at making it Happen! He was friendly, hardworking, patient and was a pleasure to work with as it never takes 1 hour to lease a new vehicle. Highly recommend.

This was our second purchase with Bobby Habibi @ Landrover Encino. He is the utmost in professional service. Very knowledgeable with regard to the vehicle and electronics. Nice guy !!

Good experience my rep did a fantastic job. Looking for Range Rover to update the body style soon!

Land Rover Encino team is really friendly and welcoming, the most important they are professional. (customer for 12 years)

Best experience I have ever had buying a car! Service was great and I left feeling good.

We did book our car for diagnostic over 30 days prior to the appointment. And we did ask to make sure the curtesy car is booked at the same time. (Everything booked accordingly with curtesy car) I did turn up an hour early on the day of appointment and then I was told there are no cars, we made a mistake, so they got a car from Enterprise. I had to wait for the car to be washed and vacuumed. Then I had to pay Extra money to cover the insurance. I was not happy So I did contact the customer care the very next day on 1/8/20, still no news from them. I was told someone will contact me, here we are almost a week later and no news from them, So I had to e-mail them again today 1/13/20. My Complaints is not about the people, it’s about the system, after sales needs improving. they are nice to you when you buy a car from them. today 1/22/20 i had to e-mail the customer care team for the third time and still waiting for someone to reply, this is unbelievable . they really do not care. shame on you , how many time are we suppose to contact your team?

The customer service for this dealership location is completely rude and unprofessional! If you buy from this dealership and use their repair service department be prepared to receive THE MOST horrible service from extremely rude people.

The worst customer service ever...BE AWARE DON'T USE THIS DEALERSHIP LOCATION!

All went well except processing the check which took almost an hour because of a problem with the scanner.

I would have gave 5 stars but there were a couple of issues. 1. The service advisor did not update me promptly about my car status , also he said my car would be finished by Friday but ended up extending to Tuesday. I had a simple service done to my car. However I called several times and was not able to get a hold of my advisor. Eventually when I finally got a hold of him on Friday afternoon he said there was a leak in my coolant and had to be worked on. I felt like they didn't start on my car until Friday afternoon because when I dropped the car on Tuesday or Wednesday, they should've seen that and would've fixed it in time. 2. Its impossible to get a hold of my service advisor. I tried calling so many times but I would only be able to get hold of the answering machine or placed on hold. Several times the service department receptionist didn't even pick up the phone. 3. Last when I picked up my car my car was dirty. They said its because they washed it the day before and that if I wanted I would have to wait additional 30 minutes. I called two hours before getting to the dealership and asked them to please check my car and have it washed and the receptionist told me she will let them know. However, it was not taken care of.

Edmond provided great customer service and was very prompt in communicating with me during the process.

Here's a BIG tip: If you don't want to deal with repair issues like this on brand new cars, go find for another dealership. Because these are common issues with Land Rover vehicles and instead of telling off customers who report them, take it up with Land Rover or get a better product. This thuggish, repulsive behavior is not how you stay in business. WORST SERVICE!

Edmund is amazing. He promised to have my car ready in a day in a half and he did.

Worst customer service in LOS ANGELES!!!!!!!!!!!

Bill Carroll is the absolute best... I have purchased 4 or 5 cars from him over the last 26 years... I lost track of him for 3 years, but I'm so glad I found him again!! He is easy going, helpful, knowledgeable and facilitates the deal in every way.

Service was great, they don't have enough courtesy cars even if you have appointment.... South Bay Land Rover made sure I had I courtesy car for any appointment

Bill Carroll is the absolute best... I have purchased 4 or 5 cars from him over the last 26 years... I lost track of him for 3 years, but I'm so glad I found him again!! He is easy going, helpful, knowledgeable and facilitates the deal in every way.

Juan, who I purchased car from was a delight. No pressure. No hassle. I know, sounds like no way but......"yes way!" Spoke to me, found out what was important to me and got it done.

Took my car for repair which is still under warranty. They don’t have good customer service and never try to make you feel you are supported. Took them 2 weeks and still im without car.

Worst service ever. Took my car few times to repair it, they never give me rental cars and after few times still they couldn’t solve the issue.

In Short: Land Rover of Encino has sold me a CPO Range Rover that has been in an accident, and refuses to do anything about it. I purchased a CPO Range Rover from Land Rover Encino on 12/29/19. With the busy holidays, I just got the truck in for detailing with my detailer today. Immediately, he noticed fingerprints under the clear coat on the hood, poor respray on the hood and bumper, etc. All of these are signs that point to the vehicle having been in an accident. Moreover, they are evidence that the repair work had not been completed correctly. I immediately contacted Land Rover Encino, but was told there was nothing they could do about it. This was honestly shocking to me. I am willing to forgive a dealer that sells a vehicle they didn't realize was damaged - people make mistakes. However, a dealer that is unwilling to stand behind the vehicles they sell on their lot as "Certified Pre-Owned" is unacceptable. I am severely disappointed in this dealership, and would highly recommend avoiding them.

Kurtiz, Lamont, and the whole team at Land Rover Encino were a pleasure to work with! From the great price, to the great service I can't say enough good things about my experience. I live in UT, so buying a vehicle from out of state can add a layer of complexity. The team at LR Encino handled it with easy. Thanks again! -Brandon

The best! Such an amazing experience, such an beautiful car. . . Andreas, Jaxon & Amir took such great care of us, we want to go back just to hang out with everyone! Who includes the finance guy in their 5 star review? Me! We love all of them!

Chris in service was great & very helpful. Also gave me a great price for all the services done. Go see chris

Took my car for a diagnostic. I wasn’t given a detailed explanation on the diagnosis just to replace the transmission. I was quoted 9,500.00. I left and When I called back to speak to the service provider NO ONE ANSWERED, I could not even get a hold of the receptionists time was around 4. Service provider Cris was nice guy, very professional however I felt like I paid for something I obviously knew, yet got no details. Very dissatisfied...also was supposed to get a free birthday car wash , they gave back my car Filthy. Guess they figured my car wasn’t worth it, and to think I once bought This car off the Showroom floor...

I am a "raving fan" of the customer service at Land Rover , Encino!! I have a very complicated work schedule and John Minor persevered with me to execute a good time for service and even personally helped me with getting my car to their facility. He showed he really cares about the customer-he took extra time to accommodate me and was so pleasant to work with. Everything was taken care of with my car to my perfect satisfaction!!! His customer service makes me want to return to Encino Land Rover and tell my friends!!

I recently leased a 2020 Range Rover Sport HSE and had the pleasure of working with Sales Guide Bobby Habibi. He was really amazing and very personable and professional and knows his product very well. Highly recommend him.

Great customer service, i got a brand new 2020 evoque, and the process was very smooth they helped me out finding a great deal, definitely recommend to check them out, the team was absolutely fabulous. Especially mary.

Purchase arranged by using internet, phone, text. Vehicle was delivered to my home. Excellent experience with knowledgeable sales man Jaxon.

Really enjoyed getting my new Land Rover from these guys. Lots of fun, as it should be, and easy. Mike was amazing. Days after I purchased the car he came to my home in Malibu to set the garage door opener. First class.

The customer service is great!

Need a new Land Rover? See Mike at Land Rover Encino. You could not be in better hands.

Service is still horrible even after getting my fourth car there. I got bounced around and hung up on when I called to bring my two week old car in to get fixed. I call the manager but I never got a call back.

I AM NOT PATRICIA I AM MICHELLE

My experience with Land Rover Encino was simply excellent. Car buying was smooth and a breeze. Their attention to detail was exemplary.

Bobbi was great, very helpful and caring

It seems like LandRover Encinas service guys giving a favor by taking calls and providing us with answers. I ask a simple question but did not get a simple reply. Initially I thought the rudeness is because LandRover is providing service for free so might be little rude or arrogant. In the end I paid for service and received a bad service. On the other hand Cashier was awesome very polite and helpful.

Your service still disappoints after my fourth Range Rover. My new car broken after only two weeks but I got hung up on three times by the service people. I do these reviews but the sucky service does not change!

We were very happy at Land Rover Encino. No other dealership had the selection and availability of cars that they did. They were very fair with pricing and they went above and beyond to make sure we were happy. Their service was exceptional and the best part of our experience was our salesperson Jaxon. We shopped at a few other dealerships and no one cared for us as much as him.

I made an appointment for an oil change, tire rotation, and air filter replacement. When I arrived they wanted me to wait 3 hours for this service....also the quote was $550. Never going back.

Service is exceptional! Employees are super helpful & professional, not to mention the superior vehicles!

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn’t seem to care to help anyone. At first I was told they couldn’t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don’t have a choice but to wait. I then tell her if she doesn’t find me a sales manager I will go find one myself. At this point I’m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven’t heard the term “the customer always comes first”!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY “can’t you see I’m busy”. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells “WHO ARE YOU?! I told you I’m busy”, I say “who am I? I’m a customer!” When he then goes “You are not my customer so leave”, and makes a motion with his hand for me to leave. At this point I’m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can’t speak to me like this and I kid you not this man stands up and makes a fist at me and says “I SAID LEAVE”, at this point I’m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, “are u making a fist at me? Like ur going to hit me”, and he doesn’t make up. I step aside to call the police at this point while I’m crying and shaking at this dealership. And now their assistant general manager comes over and tells me “if you don’t calm down we will escort you out”. I’m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y’all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn?t seem to care to help anyone. At first I was told they couldn?t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don?t have a choice but to wait. I then tell her if she doesn?t find me a sales manager I will go find one myself. At this point I?m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven?t heard the term ?the customer always comes first?!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY ?can?t you see I?m busy?. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells ?WHO ARE YOU?! I told you I?m busy?, I say ?who am I? I?m a customer!? When he then goes ?You are not my customer so leave?, and makes a motion with his hand for me to leave. At this point I?m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can?t speak to me like this and I kid you not this man stands up and makes a fist at me and says ?I SAID LEAVE?, at this point I?m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, ?are u making a fist at me? Like ur going to hit me?, and he doesn?t make up. I step aside to call the police at this point while I?m crying and shaking at this dealership. And now their assistant general manager comes over and tells me ?if you don?t calm down we will escort you out?. I?m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y?all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

World class service from Jonathan and Lamonte! Jonathan is very knowledgeable and personable, they were even kind enough to deliver the car to me personally!

I brought my car in for service last week. And although I had to wait due to them over booking, I really didn't mind at all as the place is clean and the stuff is friendly. Joe was very patient and courteous unlike other range rover dealerships. He took my car in and made sure I got it back the same day.As a matter of fact, everyone at this location is extremely friendly and respectful. Anyone interested in buying a car, I would recommend them to go to Victor as he is a very genuine sales man with an immense knowledge of what he sells you.

Very fast and friendly. Hunter was extremely helpful gave me the bottom line price so we didn’t have to do that gosh awful back and forth negotiating

I’ve called this place over two dozen times in an attempt to reach the service dept—except no one answers. The only time someone did (in sales after 4 attempts) I explained to them that there was no one there to answer the phone and he still transferred me to the dept. I’m from out of town and visit family in LA and I’ve dealt with this dealership for two different instances and each time has been terrible. This Land Rover location lacks a tremendous amount of initiative and professionalism that I’ve only seen in entry level customer service.

Little busy! but Joe got the job done..

It takes 3-4 weeks to get an appointment here. Every. Single. Time. Not to mention the service advisors are crooks and will overcharge you. Avoid Edmond. They tried to charge me $400 for Apple CarPlay when Land Rover made it free. This is the absolute worst Land Rover dealer and everyone, including the staff, know it. The receptionists are the only people worth talking to here for help. This dealership needs an overhaul of the staff ASAP. This is a luxury brand, treat your customers who love the brand with respect and decency, especially after spending well over 60K on these cars that barely function on par with other luxury brands.

Just leased a Range Rover Sport from Land Rover Encino, and very pleased with the experience. They have a lot of inventory to choose from and Younas was a pleasure to work with. Younas was avaible via cell to help us with the car even days after we leased it. Thank you!

Went on Thursday, December 12th to Land Rover Encino. My check engine light came on and I just got the car a month ago. The service department was completely backed up and could not bring me in til January. I was leaving for Big Bear the next day and wanted to make sure if the engine light was a small or big issue so I know if I could take my car to Big Bear or not. Joseph, Service Manager there was very kind enough to squeeze me into service that same evening and everything was cleared with my car. Great service and Joseph was extremely helpful. Thank you!

Excellent experience, superior customer service, price points, professionalism, follow-up, expertise, and friendliness/approachability are all the reasons I would recommend Land Rover Encino. Andreas is hands down the best sales person I’ve worked with in a long time. He managed an all inclusive deal within my preferred price range and still got the sports package I wanted. Exceptional!

We are happy with our car mainly with our sales associate Mr. Vartan Arakhian, his amazing, kind and very helpful, very knowledgeable, this our 4th Ranch Rover with Vartan. He always makes the sales smooth and comfortable. Thank you for having a great Sales person.

I had the most amazing experience with my service guy, Joe. He blew the Torrance center away where I had the worst experience ever and will NEVER go back too. Joe gave me new faith that fabulous customer service still exists in the world.😊

I brought my Range Rover sport autobiography in for a camera recall which would take 5 hours to download. I booked the appointment a month out and Encino still didn't have a car for me on the day and never seems to when I get my car serviced. The service department is very nice, staff, etc., but this aspect of LR Encino I find extremely frustrating. Also, the next day I get an email from LR Encino saying that my car needs to have its service???? They couldn't do it while I had my car in there for 5 hours?

John is great. He's my service advisor and he is always pleasant to work with.

Better than hollywod!

My Poor Experience In Real Time with Land Rover Encino Team, Let me begin by saying, I am traditionally a fan of Land Rovers, but the experience with my most recent vehicle has been disappointing. I ran into a number of issues when I was looking to take ownership of this vehicle which made the experience, sub optimal; and now I have a LEAKING roof, and I cannot get service until the end of the month… We are seeing heavy ran in Los Angeles, that water is coming through the windshield, damaging the front seat area of the car. Making the window shield have moisture that I have to wipe down with a rag and now the car has a foul odor to it…. I call in and I cannot even get an appointment until the end of the month. It seems like problem after problem for a car that I have had for almost 10 months, but have less than 6k of miles on it. When we purchased: wrong price quote, no one could set up the entertainment system correctly, car acceleration concerns that were never addressed. Since this is my 4th Land Rover, I am going to chalk this up to an anomaly, but it would be great if someone looked into this.

My service men Vartan & John, are great!!. The Service dept has been good at helping me with loaners, However, the mechanics have not been able to correct the constant screen blackouts & steering wheel noises. This will be the 5th time trying to correct these issues and my beautiful 2018 Velar continues to hav a mind of it's own. 2day I experience another glitch with the keypad. Uuuugh

A perfect experience at Land Rover Encino! It was my first time here for the routine car service. People working there are soooo nice. My car returned neat and clean after a 3-hour service. I appreciated it very much and would like to go back there the next time.

John in service was super helpful and very professional. He asked my concerns and made sure all was noted and addressed.

Bought my car here. In and out in less then 2 hours

On Nov 23, 2019 I visited the Land Rover dealership in Encino to test drive a Velar. This was after being ignored for 4 weeks by the dealership since I had been there last looking at a Discovery model. I thought to give them another try that day, since I also had decided to upgrade my selection to a Velar. I walked in, asked for a reliable salesperson, was introduced to Mike S. as a great and knowledgeable person who helped with test driving couple of Velar cars. He was fine during the initial test drive process, but then failed the rest of it! I came back the next afternoon, Sun, Nov 24, 2019 with my husband and were able to agree to the Lease of a 2020 Velar R-Dynamic HSE. We had issues with the Finance Dept. not being able to run my credit, which I resolved on my own as they gave me incorrect info, causing further delays in the process. As we were waiting for the paperwork, Mike S. our sales rep passed us on to Bobby H. another sales rep who is a seasoned, professional one to help close the deal. Well, all I can say is: THANK GOODNESS FOR BOBBY H. Otherwise, I would not have left that dealership that night with a car to write this review! Bobby H. stepped in, guided us through the rest of the process, spending another 1-2 hours setting up the car and showing us all the features, at which point we realized the car has NO SOUND. Bobby suggested to bring the car back to have the Service Dept perform a software update to correct the problem, along with a couple of other features not working properly. I came back on Tue, Nov 26, 2019 and dropped off my car for 6 hours to be told to come back to pick up a LOANER as they need to replace the AMPLIFIER on the vehicle, as the software update did not fix the issue! They were 'kind enough' to find me a 2020 Velar - lower model of course - so that I am not putting miles on my own car, yet I am paying for the car! As of this morning, Dec 3, 2019, ONE WEEK LATER, I am yet to hear back from the Service Dept or anyone at the dealership on the status of my car. I left messages for the Service Dept. AND the General Manager on Mon, Dec 2, 2019 without any response. Oh and my sales rep Mike S. - well, I NEVER heard from him, except one automated 'thank you' email sent from their CRM system. Again, thank goodness for Bobby H. who stepped in and has been helpful, but this is UNACCEPTABLE and I will be retaining an attorney to deal with this non-sense!

Jaxon is an amazing sales person! I was able to get the car I really wanted because he listened and took very good care of us. I recommend them highly. Everyone there is very nice and loves being there.

On Nov 23, 2019 I visited the Land Rover dealership in Encino to test drive a Velar. This was after being ignored for 4 weeks by the dealership since I had been there last looking at a Discovery model. I thought to give them another try that day, since I also had decided to upgrade my selection to a Velar. I walked in, asked for a reliable salesperson, was introduced to Mike S. as a great and knowledgeable person who helped with test driving couple of Velar cars. He was fine during the initial test drive process, but then failed the rest of it! I came back the next afternoon, Sun, Nov 24, 2019 with my husband and were able to agree to the Lease of a 2020 Velar R-Dynamic HSE. We had issues with the Finance Dept. not being able to run my credit, which I resolved on my own as they gave me incorrect info, causing further delays in the process. As we were waiting for the paperwork, Mike S. our sales rep passed us on to Bobby H. another sales rep who is a seasoned, professional one to help close the deal. Well, all I can say is: THANK GOODNESS FOR BOBBY H. Otherwise, I would not have left that dealership that night with a car to write this review! Bobby H. stepped in, guided us through the rest of the process, spending another 1-2 hours setting up the car and showing us all the features, at which point we realized the car has NO SOUND. Bobby suggested to bring the car back to have the Service Dept perform a software update to correct the problem, along with a couple of other features not working properly. I came back on Tue, Nov 26, 2019 and dropped off my car for 6 hours to be told to come back to pick up a LOANER as they need to replace the AMPLIFIER on the vehicle, as the software update did not fix the issue! They were 'kind enough' to find me a 2020 Velar - lower model of course - so that I am not putting miles on my own car, yet I am paying for the car! As of this morning, Dec 3, 2019, ONE WEEK LATER, I am yet to hear back from the Service Dept or anyone at the dealership on the status of my car. I left messages for the Service Dept. AND the General Manager on Mon, Dec 2, 2019 without any response. Oh and my sales rep Mike S. - well, I NEVER heard from him, except one automated 'thank you' email sent from their CRM system. Again, thank goodness for Bobby H. who stepped in and has been helpful, but this is UNACCEPTABLE and I will be retaining an attorney to deal with this non-sense!

My girlfriend bought a Land Rover a few weeks ago. She accidently dropped her keys beside the center council. There is a gap there that leads to a cavity that makes it impossible to get the keys out. We had to take it to the dealership to get the keys out. Cost us $394. They told me at the dealership that this is a very common issue. What? If it's so common, why not fix it? Why are you charging customers $394 for a known design flaw? I tried to get the price down, but they wouldn't budge. A lot of people drop keys. It shouldn't cost $394 to get them out.

It took nearly 1 hour of calling the service department before someone answered. Once i got there, i had to wait over 3 hours for them to fix my flat tire. They had no loaner cars till end of January! Once i finally got my car back, the tools used to fix the tire were floating in the back trunk, as they didn't even bother to out them away after use. And to add insult to injury, the service advisor kept cursing and using the F work, and at some point says "God, i hate this place". Great representation Land rover Encino! This place is going down hill w customer service real fast. Because of the service department. I regret leasing another land rover! Just a very difficult place to deal with, with horrible customer service!

Worse customer service, unprofessional & it seems like they don't care to answer the phone. I'd never do business here again.

Nothing special.very disorganized

My sales rep Mike was very good

Bobby Habibi’s service was absolutely excellent. He was nothing but helpful, accommodating and made sure to get us going with a new car as swiftly as possible. I’ve been enjoying my new 2020 Range Rover Sport and am very happy that I decided to go through Mr. Habibi to make it happen.

Been coming to this dealership for years and always get the best customer services when buying my new car!! From Bijan’s knowledge of all Range Rovers and sales experiences to Eric closing the financing, you know you will have an easy time buying/leasing here! I have sent all friends and family to Bijan! High recommend reaching out to him for all your Range Rover needs!

Absolutely horrible after sales experience. The car sold to me had a UI that didn't work properly. I have spent the last 3 days trying to get someone to return my calls and give me an update on the vehicle. I bought the car less than a week before problems appeared. Extremely disappointing.

Very friendly and knowledgeable staff.

What an easy and friendly process to get a car. My salesman was honest and upfront. He answered all my questions and delivered everything promised. I got. My car delivered exactly when promised. Thanks guys!

Edmond was the man! He went above and beyond to help me. My appointment was originally set up for another date but i was leaving town and was hoping to get in early. I know how busy the service department is at the Encino dealership, but Edmond squeezed me in a day early and personally made sure everything was done the same day. He was all smiles and super cool. Took his time with me and really catered to my needs. His demeanor is exactly what customer service should be! Top notch! Thanks for a great experience. As much as i like Edmond i hope i don’t see him anytime soon as i don’t want my car to break down! Lol But i will be back in once my lease is up to get another rover!! Thanks again. You rock!

Happy to let you know that I received great experience from joseph the service advisor very professional and very welcoming

Jhon was super helpful and prompt at returning calls. Thank you

The car shopping experience Younas provided was incredible! I would absolutely recommend him and the dealership to anyone interested!

Joe is an amazing service rep. He got me in and out asap. I greatly appreciate it.

I wish negative stars were an option. They are extremely unprofessional, insulting and sleazy. I went to sell my car to them after I was sent an offer from them to me for my car, when I got there, it went from $1000 to $200 and the salesman couldn't even be bothered to talk to me about it.

The NICEST people to talk to, GREAT deal, WORST Customer service. Got my 2018 Discovery from this LandRover Encino location. Do not get a Car from here! The inside cooler compartment went out, and I ask for it for be fixed while getting annual service (the car is less than a year old), they have the car ready for a week, didnt get call back on status. I had to call multiple times to see status. Didnt fix the cooler, said they looked into and was working..basically they are backed up and have been and it took a week to do a 2 hour oil change. NOT HAPPY nor would I recommend. Specially for that type of car & service. Trying to contact LR to see if I can get service at another location. Huge headache and not great experience. Called the branch again to have someone call me, no response. The was the second time I had taken the car in and 3 leaving 3 voicemail would not result in a response, until you call, hope the manager or tech is there then wait until you get to speak with them.

Joe at Service was outstanding as were his support team. They made extra efforts to truly assist me in a time of need. My engine blew a cylinder. They got me a loaner and fixed the engine quickly. I’m so grateful as I care for my 86 year old mother-and need wheels that work to provide her the care she needs and deserves. Thanks Joe!

Andreas (internet Sales Manager) is a great guy and made leasing our 2020 Land Rover Discovery a very pleasant and enjoyable experience - helping us find the right vehicle, negotiating terms, timely and courteous follow-up, orchestrating our trade-in, and staying in touch after the transaction was complete. I have bought and sold many nice cars over the years and Andreas stands head and shoulders above anyone else I have dealt with in the industry. Highly recommend Andreas and Land Rover Encino for anyone in the market for a new Land Rover.

My new leased evoque windshield wipers weren't working, called Encino Land Rover for appt but told next appt 2 months out. Called today to say no need for loaner can I get wipers checked still told even though appt maybe 1 hr or so still nothing available, car may have to stay with them a copule of days before it gets seen!!! I got Land Rover vehicle after 18 years of being x5 faithfull, can't wait to go back to Pacific BMW and get another x5 and the customer service that comes with it!!!!!!!!

Land Rover says it's a luxury brand, yet when you arrive at this dealership you don't get that sense. Yes, they have complimentary water and coffee, but there's more to it than that. When you arrive for service, you have to go seek out your service writer. When they don't have a loaner for you, they don't offer to pick up the tab, but they will drive you to the nearest Enterprise. Not good enough. LandRover USA will reimburse you even if Encino won't, so call them! Since I didn't borrow one of their cars, they took a week just to look at what was wrong with my car. I understand that since we didn't buy our car at Encino they are not obligated to give us a loaner. Ok, but this is not the customer service they claim to give on their on hold recordings. Next time, I will be going elsewhere, even if I have to pay to tow my car farther!

Wonderful section of cars, good sales people.

Great Service here for sales and maintenance

Excellent service

Go see Bill. He really worked hard and took his time with me. I called myself choosing a minority man to support him as Im a minority and unfortunately he was the worst. On all my negotiations all he said was “no”, “they won’t do that”, “no they won’t drop the proce” etc. I was paying all cash asked him to look up things before I got there and he hadn’t. I wish Bill didn’t have to split his commission with the african american dude because Bill worked with me. I won’t ever go see Curtis. Then our people wonder why we do y support them. He didn’t even have a lot of Product knowledge in what the hell he was selling.

Easy experience, nice dealership, they answered all my questions and concerns.

My service was excellent. Vartan was very professional. He assisted me immediately and my loaner car was ready and waiting. Once the inspection was completed, Vartan contacted me to give me the results and get my input. I received a second call when my service was complete. My car was washed and ready for pickup when I arrived. Everyone I interfaced with was very professional. I drive to Encino from Thousand Oaks for service because they do an excellent job. I trust them to take care of my Evoque. Thank you Vartan!

Easy buying experience. These folks will work with you and are very reasonable in getting you in the right car. Friendly service and a great experience.

Easy, friendly and courteous. I am an out of town buyer was grateful for the dealerships attention. Where can you test drive a car in Encino with LA traffic? Bill Carroll knew and made the demo worth every mile. Also Faye in Finance made the transaction seamless and stress free. Thank you Auto Nation for making experience at Land Rover Encino great, we will return and highly recommend.

My Husband and I had a pleasure of working with Bill. I told Bill I don't like being in dealerships and wasting time going back and forth with pricing. He got us an amazing deal, filled out our paperwork and we were out.

My Husband and I had a pleasure of working with Bill. I told Bill I don't like being in dealerships and wasting time going back and forth with pricing. He got us an amazing deal, filled out our paperwork and we were out.

This place is not professional at all. My husband and I came out from Palmdale to view a car and the person my husband spock with messaged him a scheduled time to come back. Even though the dealer was empty we got no help viewing the car we came to see. I would not recommend anyone coming from far to make a drive for nothing. Worst experience I've had with a car dealership.

Awesome service, my Range Rover Evoque feel like new again David

Encino service department continues to surpass my customer care expectations. Vartan, in particular was my service advisor at my recent visit and from the initial phone call, Vartan went above and beyond in order to accommodate and fit me in his schedule for a new set of tires. Thank you for your professionalism, courtesy and attentiveness.

The Best Experience - Great Deal, excellent Customer Service!

Vartan, the ladies in the front and other service staff are absolutely kind. I'm feeling confident my car will be getting the service it needs.

I have nothing but great things to say about this car dealership. From the moment I walked in the door I was welcomed. I bought a car from them via Jonathan and he was fun and friendly! Unfortunately, this car didnt work out for me because it had some issues that no one, including 2 other shops I took the car to, could figure out. Instead of sending me on my way, and saying to bad... Joe the assistant service manager, called Jonathan and discussed what my options were. I cannot begin to tell anybody reading this how thankful I am for all the effort not only Jonathan and Joe put into helping me, but Amir as well. I live 12 hours away and was scared to head home. They sent me on my way in an upgraded vehicle, that I actually live even more. I feel like I made some good friends at this store...thanks so much you guys at Land Rover Encino. They really will do what they gotta do for their customers!

I made an appointment for my service on line. When I arrived, I was told the person I had the appointment with was off and as a result I waited nearly 30 minutes for another service rep to check my car in. He was very nice, although apparently extremely overloaded; I asked to have my car between 4:30 & 5 - the response was no problem. While I was at lunch he left me a message that aside from the services expected the service technician recommended two air filter replacements. I tried to as soon as I got the message, approx, 1:30, but never got a human being to answer. I called a couple of more times over the next two hours, no no avail and so sent an email to the address on my service reps business card. Having gotten no response, I again called about 4:30 and finally got my actual rep, wanted to be sure he had seen my email, which he responded, "I haven't even checked my mail" so I told him I approved the air filters. About 5:30 I returned to the dealership to pick up my car, wasn't ready. About 5:45 he told me he'd have me out of there by 6:30. At 6:40 I approached him and he said, oh, come on we're ready just need to do the paperwork. It took another 25 minutes for him to get the paperwork done as he kept calling someone saying the paperwork wasn't right. I am very happy with my Evoque, but this experience is similar to my first, and only other, experience with the service department. I have one more service appointment left on my service agreement, once expired, I will definitely visit my own mechanic rather than returning to the dealership.

They went above and beyond to service my car expediently.

Gear friendly service, Vartan and rest of the staff were fantastic on my first service appointment!

Everyone at Land Rover has always been amazing, especially Vartan the service tech. His service is outstanding and he is super friendly!

Best Dealership on the planet 30 years of great service to me & all my customers . I own a Auto body shop and have bought many Rovers for my self . I have never been disappointed not once and 30 years is a lot if you think about it .

Best customer service ! Thank you and see you next service

DO NOT GET A LANDROVER CAR. I LEASED A DISCOVERY SPORT RECENTLY AND IT HAD A MAJOR ISSUE AFTER 4 MONTHS. THEY SAID IT WAS FIXED AND ITS STILL LEAKING FLUID. I WILL NEVER GET A LANDROVER AGAIN.

It was great to walk into the dealership and make a deal without the unnecessary back and forth for hours and hours. the staff was easy to work with and knowledgeable.

Joe at Land Rover Encino provided me with excellent service when I brought my Range Rover Sport in for a repair. His communication and follow up were excellent and I was very pleased with the service that I received.

The Dealership had friendly staff who were knowledgeable about the products and were not pushy. Our sales Rep Isaac focused on what we were looking for and not what he was trying to sell. The Sales Manager ?Dino from Encino? took time to come and speak with us and did assist is working out a deal agreeable to us and the dealership. If you are looking for a quality dealership please go check out Land Rover of Encino.

Vartan was really helpful and courteous

Finding and buying the right vehicle can be a time consuming and challenging experience. We recently purchased a vehicle from Land Rover Encino. The Land Rover Encino team pay attention to details and support their warranty and vehicles with great effort. Our excellent Sales Associate Jaxon Danel was pleasant, professional and went well beyond the call of duty; pre, during and continues to assist us post the purchase in a helpful productive manner making it an ongoing positive experience.

Vartan was really helpful and very knowledgeable. He called me to keep me updated on my car.

Chris in service at Land Rover Encino is one of the best service advisors I’ve dealt with. When you have a $100k SUV you expect nothing but the best customer service. Chris exceeded this and than some. He was respectful of my busy schedule and my car was ready earlier than promised. Triple A service! If you have a Range Rover / Land Rover go see Chris...

Worst service ever. I went to them to get battery replaced, called supervisor to see if I needed appointment he said no. I go there at 9am and they have me wait 30min to even speak to a service advisor. I wait till 12 till it is done. I notice the check engine light was on told them then mechanic forgot to plug a couple of things back. The check engine light problem did not get resolved until 3pm it took them three hours to realize what they did wrong. Worst experience ever, everyone their is incompetent. I spoke to manager he didn’t care or even apologize to me for what happen

My convertible was having alarm and door lock problems and this was the second time I was bringing it for the same problem. This time my service representative was John and I explained the problem, he listened, and he was able to get the problem resolved and kept me updated throughout the day. I look forward to getting my car serviced with him again.

Great selection on Land Rover Las Angeles Encino California

All repairs accomplished as promised - Edmond fantastic! Also included a rental car free - many thanks!

Land Rover Encino services Los Angeles area and has wide selection including Land Rover Range Rover, Range Rover Sport, Discovery Evoke Velar and more!

Seriously bad.... no answer the phone, no response.... worst of the worst !!!

I had my 30,000 mile service on my 2017 Discovery Sport HS at Land Rover Encino about a month ago. They got me checked in within a half hour. They have an excellent coffee/expresso/cappucino machine that I haven't seen elsewhere (and it was easy to understand and fully stocked, too!). Gave me a new Discovery Sport as a loaner. The service took three days, but no problem with the loaner. It was all covered by warranty or service plan, fluids, new brakes etc. Then they called me last week to say that I was also covered for new windshield wipers (never heard that one before! They put them on in a quick visit (more excellent coffee) and took care of me. Very positive experience with Vartan as my advisor and Chris on the wipers.

It was a truly great experience. They were honest, willing to work with me, no bull$%*& kind of dealership. They gave me the best deal and the best treatment. Jackson was AWESOME!

The experience was too horrible ，the front desk lady for sure have racial discrimination problem for Asia. I bought car from the shop 4 years ago it was not like this. The front desk lady with glasses always ignore me when I ask information or questions. And they put too high prices on my car with out ask me. I don’t think it’s Asia friendly place specially the front desk lady.

I bring my discovery in for a service. Edmond is the best, he is very professional and kind, He took his time to explaine everything, and even got me a loaner car for the day. Thanks Edmond. Nia

Great service .

Great service! Quick and efficient

Quality and friendly people works here,very nice to be a Encino Land Rover customer:))

Worst place to buy a good car like Rover! The staff is not friendly and very rude. Pretty bad experience overall. And for the record, that number given by them a General Manager’s is their customer service operator number and no one answers that.

Awful. Took my car for prepaid service. They made me wait 2-3 weeks for an appointment and when I came in and said my Bluetooth hasn?t been working properly for 2 years since I had the car, the advisor laughed and said yea that?s a problem, there?s a software update. I said ok can you do that upgrade while it?s here for service? He said no, You?ll have to bring it back in and leave it for 2-3 days because it takes too long and we can?t do that on the weekend. Never had this type of experience at a luxury dealer. BMW and Mercedes, even Porsche usually sent me a flyer or let me know when scheduling service that there?s a software update and they?d make plans for that on the same day as service. Now I have to wait a month and go back. By that point, I?ll have 10 months left on a 36 month lease to hopefully be able to utilize Bluetooth properly. Awful customer service.

I am currently driving our 4th or 5th Range Rover from Encino. They have always been terrific at sales and service. Unfortunately, this past experience was a disaster! They had my car for over a week and kept telling me to come pickup the car and 3 times when I showed up, it wasn’t ready. In the end, many apologies were extended. I won’t color the dealership for this 1 bad experience. My lease is up in Dec...I’m trying to decide which car to get next.

I took my car in for an oil change and related service on Friday, August 2, 2019. Today, I noticed when looking inside my driver?s side door panel, that items had been stolen from the door panel, including approximately $20 in cash, and 2 pre-roll and sealed cannabis items. After leaving the dealership, I drove to the airport and accessed my car again this morning. No one else had access to my car but me and Land Rover employees. When I looked inside the side door panel this morning, those items were missing. I also noticed that my center console had been turned practically upside down as well as my dashboard console. My experience at this dealership has not been great, but I purchased a service plan with them when I bought a new car there in 2017, so I?m forced to go back. Each time it gets worse and service manager and personnel dont seem to care about customers. I?d like someone to investigate this. The items are trivial, but the notion that employees are stealing from customer cars is unacceptable.

Buying a new car has always been a challenge, Mike Skierka and Chance Corbitt made it a pleasure. The finance department (thanks, Eric) is also super organized. Great customer service , they went the "extra mile" to get the RRS that I wanted.

Vartan is the best advisor! He was so extremely helpful during our appointment and had attention to detail with everything regarding my car. He was on top of it, he called me to follow up on what was going to be done to my car, and he followed up afterwards to make sure everything was great. He’s an awesome guy and an even more amazing car service guy!

Chris was very professional, knowledgeable and he provided amazing customer service experience. Highly recommended.

Chris at the service department was very professional, knowledgeable and he provided amazing customer service experience. Highly recommended!

Edmond is wonderful at the service department. He is v helpful and takes v good care of the customers and the cars

Was very pleased with Victor Arakhian customer service. He helped me and my wife with the whole process till the end, getting us a 2019 Land Rover Discovery HSE Luxury. I highly recommend him for future purchases to friends and family. Great dealership. Financial Service Manager, Eric Sabre was very nice and great customer services. He explain the whole car contract and services. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

this place is horrible, I have a #130k range rover with several issues and I am asking them to give me a loaner and they are telling me they don't have one. I don't understand how is this possible, the car is defective under warranty and they are telling me they have to keep the car to fix it and wont be able to give me a loaner or rental

Chris did an amazing job, he was very understanding, patient and caring.

These people are frauds. Sold me a car that has been in an accident as accident free car . Refused to return it. Still waiting for the registration after two months of pain and suffering I. The hands of these people. I can’t drive the car yet. Run as far away as you can from these people.

They are frauds. Bought a car from them. Paid top dollar. It was supposed to be an accident free car per their car fax and condition report. When I received delivery even a blind person could see that the car has had a major accident. They refused to return it . It’s been two months now and they haven’t registered the car yet so I can’t even drive it. Run away from this dealership.

Clean and nice dealer in Encino

Love this dealership and hopefully, I will be able to make that purchase soon! However, until then, will continue with the 1 I have...

Vartan was great! Got everything taken care of. I was very happy.

Jaxon is the best! Super helpful throughout the leasing process.

Was very pleased with Victor Arakhian customer service. He helped me and my wife with the whole process till the end, getting us a 2019 Land Rover Discovery HSE Luxury. I highly recommend him for future purchases to friends and family. Great dealership. Financial Service Manager, Eric Sabre was very nice and great customer services. He explain the whole car contract and services. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

My Range Rover was dropped off there a week ago and still hasn’t been looked at. They admit that they can’t handle the volume of customers. If so why not tell the customer so we can go somewhere else.

3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments until the following week and if I needed a loaner I would have to wait a month from now. Service is extremely poor. Everyone acts as if everything is out of their control. I left my vehicle, received no loaner and took a $30 Uber home. Expressed this to the service manager and no efforts were made to accommodate me for the inconvenience. Who purchases a new vehicle just to go through this less than 3 months later.

Great dealership! The salesman are professional and work with you every step of the way. Thank you for making this experience so positive

Took Rover Sport for regular service, Edmond, service rep, called w/a cpl other things needed, all done 24 hrs vs the 48-72 1st anticipated (might’ve had to order a part), applied service coupon (always helps), easy in/out. Edmond was great! Nice, communicative & helpful, hope he stays a while, ea time I’ve been back last rep is no longer there.

It is difficult to rate as the dealership had uncontrollable circumstances with a third party with the insurance coverage on the wheels and tires. The service technician tried his best but the insurance company delayed tremendously the completion of the service which he could not control.

Great dealership and great staff across the board.

Great experience. Took my velar for the annual service. Staff were friendly, polite and professional. Special shout out to John which was my service advisor and did a great job! Highly reconnended!

Me and my had the Best experience buying a car from Land Rover Encino. Everyone was extremely nice and professional!! Land Rover Encino , CA is the Best Dealership hands down!! Easy no hassle!! We drove almost 100 miles and it was worth it!! We Love my SUV!! Lovely, The best price!! No dealership can top them. We love ❤️ Land Rover Encino Dealership (5 Stars)⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great 👍 services..Bill.... I give you 5 rating...direct questions and quick answer I need....

Excellent and efficient service Isaac, Thank you All it was good experience.

Bill Carroll provided excellent service and communication during the process of purchasing a 2020 special order. Highly recommend him and will come back for our next vehicle

Great experience!

Bait and switch. Horrible service. In my opinion, this is NOT the place to purchase or lease a vehicle. There are many better options than to surrender your hard earned money here.

I have nothing negative to say. Smooth process. I appreciate the help I got from Marisa :)

My service advisor was very knowlegable about the car, Went in for waranty work and they took care of me in the alloted time.

I left my car at the dealership for my first year service and I had issues with the the Bluetooth/usb iPhone and my car making noise when breaking. The issue is still not fix. I travel for work and I have no time to keep taking my car back to the dealer for the same issues. I should have bought another Mercedes because of the lack of customer service at Land Rover.

Excellent service Jaxon is the best

Bill Carroll provided excellent, low pressure, and very efficient customer service. Bill got me exactly the car I wanted and made the process easy from the beginning to the end. I would highly recommend Bill Carroll and Land Rover Encino!

It was awesome, as always

After a tough first meeting where the sales representative told me to "find your car online" and was not able to pull a car out for a test drive, I ended up with Mike M., the internet sales rep, who took care of everything - hunting down a car with my "must have" options, answering every question, and listening to my needs. I love my Velar! Great job!

Great Customer service , I would like to Thank you Mr Mike Melidonian, he gave us great service , we purchased Range Rover Encino We are very happy with our purchase I recommend him and his team in Land Rover Encino .

Excellent service experience. All problems with my vehicle were explained in detail as well as every option. Staff was friendly and helpful.

nice looking dealership . mike was very friendly and we got the numbers that i felt good and we made a deal.

extremely pleased with the service

Mr Edmond was a great help in taking care of the software issue with my car , great service very timely as promised, I certainly recommend this dealership especially Mr Edmond in service department

fast, easy, and professional! Very satisfied :)

Bill was extremely patient, courteous, and helpful in getting me my dream car.

Victor was amazing. He was extremely knowledgeable about the vehicle and spent a lot of time with us. He even came in on his day off to assist us. I highly recommend Land Rover Encino and Victor. We are very happy with our new vehicle.

Problem never resolved, have to take it back for a second time.

4/2019 Bought a LEMON trade in 2016 Prius 4 Touring from Land Rover Encino. During the sales pitch a gentleman named Amir assured me I was buying a quality used car because the car had passed an inspection (which seems impossible considering what happened). So I bought it. Before I got to my garage the car began to make a metal scraping noise so loud it attracted pedestrian attention. It really was straight out of a bad comedy. That night a valet asked me, "my god what's wrong with your car?". Took it back the next day, they have a five day return policy and I expected no problems, and perhaps a small touch of concern the they had sold me a car that sounded so bad it raised concerns about my safely driving it. When I returned it, Amir accused me of scratching the passenger side front rim and that i was responsible for $250 for the damage. I denied doing this, yet he insisted that a scratch this big would be on their records, therefore, according to him, I was liable. Things became heated, voices were raised. JUST BY COINCIDENCE, I had taken a photo during the test drive that shows the scratch as pre-existing. I asked Amir, let me see your (B.S.) proof that the was the entire basis of attempting to get me to pay for something I did not do. He said, "I will not give you the satisfaction". Worst.Experience.Ever. I really love getting told I'm buying a car in good condition that has passed and inspection and then being accused of lying when I insist I did not scratch a rim that, guess what, I did not scratch. Zero stars for Amir. Terrible.

Nice cars

I cannot say enough great things about VARTAN VARTANIAN he is my service advisor and he is so kind and very intelligent. He knows a lot about cars! Any questions you have reach out to him, he's very knowledgeable&professional, and had a great personality! Thank you!! VARTAN

Chris Torosyan was the best. Went above and beyond in customer service.

This was not the first time I had purchased a car or a Range Rover. I had an amazing experience with their staff member Marisa Diament. She was very attentive and knowledgeable about the product. I appreciated her patience and thoroughness in providing me the right car to buy. If you are looking to buy a Range Rover, I would highly recommend Marisa!

Great service thanks to Chris for his help.!!

My first experience with my 2018 Ranger Rover Sport. There are some things about the service. Customer service was great and done in a timely manner, however, my biggest complaints lies with the Range Rover product. When one spends that much on a car, one would thing that the first oil change would be without charge or not be charged for the idiot light that come one when it tells the owner of a service requirement. I have owned MBZ over the past several years and I was a bit taken back that everything time I received my car back from MB it was washed and clean. Sorry guys I guess that is not part of the product services that you offer, what a shame it's the small things that a company does the keeps their customers returning for their product. Don't get wrong I love the Range Rover sport and when comes to purchasing my next Range Rover it will be the full size model.

They found the car that my daughter was looking for with the best price compared to other places. Thank you.

Service completed in timely manner. As promised, I was given a loaner vehicle. Friendly staff.

I brought my car in for service and had Edmond as my service advisor on 3/12/19. I couldn’t be happier with the service that was provided to me by Edmond. I highly recommend only dealing with Edmond here. He was great, friendly and helpful. I’m so glad that I was able to get some positive outcomes through Edmond at service. From now on I will only go through him if I need anything. I don’t think I’ll bother calling the dealer, since they don’t even pick up their phones. I can’t say the same about the rest of the staff since I did not have such a great experience with them. Thank you Edmond for providing me with such wonderful customer service.

Great customer service ! Friendly staff. Special thank you to Chris Torosyan for the outstanding customer service and punctuality. My car was fixed in a timely matter and I was given a loaner car.

This was the best buying experience I’ve ever had. The salesman explained the process perfectly. The “One Price” experience saved a lot of time and made for a very fast, easy, fair and understandable transaction. The manager was involved right away and made this trly exceptional. I would highly recommend this dealership to anyone who wants to save time when it comes to buying a car.

They r very friendly n fast

Bahran "Bobby" Habibi was fantastic and so knowledgeable . Great deal and super great service. Will be back. Thank you.

Our salesperson Bijan was extremely helpful in finding the vehicle we needed.

The People were great! My advisor was very polite & helpful. But Encino Land Rover facility is horrible. It’s over crowded & caiotic. There is no direct access, parking & hectic.

Had a great experience buying a car there. The sales person, Youness Ali, was very helpful, nice and knowledgeable. Smooth transaction.

I needed my Diesel fuel serviced! I had a multi point inspection and brakes replaced.

Armando provided an excellent customer service. He was friendly from beginning to end, ensuring our needs were met and we walked away feeling like our car was in good hands. I'm glad to build a relationship with Armando and Land Rover of Encino. Great staff.

We worked with a wonderful sales rep named Min last Saturday. I was looking to lease a RR Velar and we were lucky enough to get paired up with him. He was so patient and knowledgeable, probably the best “car buying” experience I’ve ever had. If you go to Encino dealership, ask for Min!

Normally they have the worst wait time and it’s so hard to make an appointment but Chris was amazing and so fast! He’s the best one there and saved me from going to a diff service place!

Great service. Great people. Could you some snacks in the waiting room

Chris, my service representative was awesome! My appointment was set for 2 days later and I made a mistake and showed up early. He got me in anyhow saving me for having to have to return. Very efficient. Thanks

I have bought 4 land rovers from this dealership and every year i see a decline in service.I try to call to speak to someone and it is always a run around or no call back.I have been lied to and giving false info about a claim i put in over a year and a half ago.It all starts at the top but who is the one on top.Please let me know.

Our service attendant Armando, he is 👍 the service is personal, professional and fast. We are extremely satisfied the way they have handled our issues. Land Rover Encino and Armando will always be our number one choice, I think he makes the difference with his friends and professional attitude.

I would like to thank Aramando Saenz in the service department. He has always gone above and beyond to provide my family and I the best service possible. He is our go-to guy in the service department as he always steps in to make sure everything goes smoothly for us. I would also like to thank Bobby in the Sales. He has always been there for us both at the times of sales and service to overlook the progress for us. The Land Rover Encino is inconveniently far from our residence, and not always all the problems with our cars get fixed, but we are happy with the service we are receiving by these two individuals. Surely if they move to another dealership we will move our business with them as well.

I scheduled a service with Land Rover Encino, using their online system, coming to find that their online scheduling system doesn't work. I arrived on the day/time of my scheduled appointment and upon arrival was notified that I shouldn't make appointments using their online system, instead I should be calling. Prior to arriving to my confirmed service appointment, I didn't not see any warning online about their system not working as intended, in fact, I actually logged into my account a few times to ensure all of my information was accurate before my service. I came to my scheduled appointment and was turned away. This is very FRUSTRATING because I took the day off for this service. With the nature of my work, taking a day of doesn't come so easy. The receptionist was very friendly and tried to help to the best of her ability, but ultimately I was turned away. Why have an online platform to schedule services if it does work as intended??

Dave Petty was great to work with and Fay made the purchase easy.

Service department is unorganized. Overcharges!!! Told me about $$$$$ repairs. I declined. Went to a trusted mechanic. Said only a small amount on the list were legit.

Had THE BEST experience with this dealership from first contact via the website w/ Dave Petty all the way until I drove off the lot w/ my brand new 2018 Disco Sport. I found the car online and made an inquiry via the contact option on the site. Dave called me within minutes and started working on a deal. I had NO idea it would be so easy and smooth. I was actually dreading the process. Dave made it so painless and very enjoyable. I had a few exchanges with Dave and the deal was done. What a relief! I came in signed a few forms with Dave and a few with the Finance Mgr, Fay who was also very pleasant. There was no hassle, no bullying, no intimidation just pure professionalism. I am so grateful for the experience and happy with my new Disco!

Had THE BEST experience with this dealership from first contact via the website w/ Dave Petty all the way until I drove off the lot w/ my brand new 2018 Disco Sport. I found the car online and made an inquiry via the contact option on the site. Dave called me within minutes and started working on a deal. I had NO idea it would be so easy and smooth. I was actually dreading the process. Dave made it so painless and very enjoyable. I had a few exchanges with Dave and the deal was done. What a relief! I came in signed a few forms with Dave and a few with the Finance Mgr, Fay who was also very pleasant. There was no hassle, no bullying, no intimidation just pure professionalism. I am so grateful for the experience and happy with my new Disco!

After waiting months for my local (Seattle) Land Rover dealers to get a car with the specs I wanted, I started contacting dealers farther away to see what they had. I talked to 20+ dealers within 2000 miles. At Land Rover Encino, I dealt with Bill Carroll. He was helpful, sending me all the info I requested, kept in touch over a couple weeks but had absolutely no sales-pitch-y personality. I flew to LA, picked up the car and drove it home. Everyone there was friendly, polite and straightforward, which I greatly appreciate. I'd buy another Land Rover here without hesitation.

It was an excellent experience. Pier was helpful and very attentive to our needs. We will refer anyone who is looking for a Range Rovet to Encino Land Rover

This location is very poor with follow up compared to Santa Monica and very deceptive with negotiations. Best to avoid this Encino location if you are looking for Range Rover or Jag. The sales manager Amir needs a class on diplomacy and ethics.

Your service rep. Edmund at Encino Land Rover is the best of the best. Besides his professionalism, he is super friendly, reassuring, prompt and more. Five stars all around for him and the dealership.

Could not be better....The service employees, the sales force, the check in and out, cashiers, managers and the overall cleanliness lead to an all around pleasant experience. Edmund is my service go to guy and he is the best of the best.....

We were happy overall dealing with this dealer. Car as promised .

Bill Carroll did an amazing job of picking up for a former teammate when he left the dealership. Bill kept me updated consistently on the status of my order from Feb through July, when my Rover arrived and he was very accommodating throughout the purchase process.

Had an incredibly positive experience at Land Rover Encino. I'm a Las Vegas resident and was shopping for a new Range Rover. Jason Morelock was quick to respond to all of my emails and calls even on his day off. Jason had the vehicle ready to go when we got in from the airport and we made it back to Vegas for a function later that evening. There were no surprises and everything was exactly as Jason had stated in our pre-travel communications. This is the best vehicle my wife and I have purchased and by far the most positive experience at a dealership.

Love the service here. The staff is courteous and professional, and the service manager on my recent trip there was fabulous.

5 stars! Excellent customer service by Armando. He was professional and courteous.

Jaxson and Eric gave me the best service. After my lease is up, I’ll get another car through them.

Marisa Diament was just amazing and I really appreciate all her hard work getting this deal done! Furthermore, just love my New Rov....

They tried to add $10k over asking for a 2018 Range Rover. They must have thought I was an idiot because these cars are not even being sold for sticker. Keep your overpriced car! Will NEVER go back here and recommend you don't go either.

Easy, thought I received very good value from a mature experience staff

I went to the dealership excited to test drive a 2018 Discovery. They were able to find a lesser equipped version to test, sure, cool. Not enough gas in the tank, fine. Can't locate the keys to the adjacent cars to move them out of the way and drive a trim level very close to the $80k version that I actually want. Sorry, no test drive today I guess. That was the single worst customer service experience I've ever had car shopping.

They are expensive for brakes compared o other dealershps. You have to bring it to the attention of the service manager to negotiate a fair price

My service guy Armando is the best. I really value the entire team for taking good care of my car

Charlie, has great customer service and took care of us to the utmost. I was very pleased with my experience I had and will truly come back to service my vehicle.

Had a great experience! Mindaugas was our salesman, very helpful and took care of everything we needed. Traded in our older vehicle, walked away very happy. Thanks again

I have a service agreement with AutoNation so I can take my Toyota Avalon to any one of their dealerships for service. Since Land Rover is the closest to my home, I took my car their for it's regular service. The folks were super friendly and professional. Since they needed to go get the oil filter for my car, they got an Uber for me to take me home...and then picked me up when my car was ready. My car was spotless when I picked it up. They let me know I needed new back tires and suggested I get them soon. I appreciate a place that is helpful. I will def be taking my car their for service again!

Went in on Saturday for an oil change and recall on my 2012 Land Rover HSE and Raul was amazing. He was attentive, courteous and outstanding. He understood that I am woman and not that savvy about Range Rovers. He was helpful and amazing. They even provided Uber service. RAUL BOROHQUEZ IS THE MAN!!!

My experience from the moment I walked in was great. Melvin approached me as soon as I walked in the door. I arrived there around 4pm and I did not leave the dealership until almost 12am! Talk about fantastic sales service and customer service. He spent hours with me trying to find the perfect car for me, we went to several other lots just to find the right one. Him and his manager Chris worked with me as much as they could, I needed a night to think about it so I didn’t lease it that night & he was so kind and still wasn’t upset that we spent all that time. I came back the next morning and leased the vehicle and I must say I’m so happy with it! I feel bad because Land Rover customer service called me to do a survey & at the time I did have small technical issues with the car (not involving Melvin or the sales team AT ALL) & I believe the person taking the survey someone made it as though it fell on Melvin which I feel awful about :( because he’s been beyond amazing, even after the lease of my car he has checked on me and if I’m happy with the vehicle. So this is to confirm that Melvin is amazing. He, Chris and Dino provided me with the best service and I would recommend this dealer and team to everyone to come and make a purchase or lease! I’m in love with my 2018 Range Rover Velar! Thanks Melvin.

My gf purchased her Range Rover Sport Sept 2, 2017, and it malfunctioned a week later, at which point the service dept took it for 15 days. The agreement that we made was that she would be reimbursed her first months payment after making it. I have been calling twice a week since that day, and my gf has been making her payments on time, yet still no call back or reimbursement. Land Rover Encino, for your clients to spend so much money on your cars, you guys should really be better at customer service and keeping to your agreements. Jason, from sales helped out and answered each and every text trying to help, but neither Sam (old service mgr) or Fadi (new service mgr) have helped whatsoever. I think we'll go to Mercedes or BMW next time. They're friendly and did what they agree to do.

I had a pleasant experience. He was very polite and professional.

Raj was great to work with, and got me exactly what I wanted. I highly recommend the good people in Encino.

We just bought a Land Rover Discovery from here, and couldn't be happier with our purchase! The whole experience was great: friendly, fast, informative, and low-pressure. This is the first time buying a car that I really felt like the dealer did EVERYTHING to get us the car we wanted at a great price! Go see Melvin and the team there, they'll hook you up!

All good. Representative was very polite and efficient. Any and all issues were addressed and taken care of.

The worst dealership I've ever worked with. I got my rang rover on March. The second key was missing, Victor, the sales rep who was very patience until the moment I signed the lease agreement, told me a story that he has to leave a second later and that he will call me the next day for training and setting up the account with my phone etc. I was chasing him for months, he didn't answer my calls,, few month later I showed up at the dealership and they set up the key. He promised again that someone will contact me tomorrow, same bullsh**t, of course no one did and he didnt answer my calls. VICTOR is the worst rep I ever met. I tried to call the GM, left few messages, didn't get a respond, so I Posted review on Google, they replied and asked me to call again (of course they didn't bother to call me) I called again few times, of course no answer or respond. Just had a flat tire, call them since it's covered with my extra warranty I purchased, they told me they are busy and I should come on Monday. I asked to speak to a manager, they said they all left (Friday 3pm). Also, Victor didn't setup the roadside assistance button so I had to call AAA and not use Land rover. They don't give a damn about the customers, a second after they buy a car. STAY AWay!

very nice dealer, i made an appt. for my new range rover sport super charge with encino range rover

I brought my Evouqe in for it's yearly service and was in and out within two hours, plus it was beautifully washed. Mario is my technician and he always takes excellent care of me whenever I come in or even if I have a question over the phone. My experience has always been positive. My car is three years old and I couldn't be happier with my choice.

Tony was an amazing salesman and went above and beyond to help us get the vehicle we wanted.

Recently I brought my Sport into the service department at Land Rover Encino for its annual tune up and a round of breaks and they were great! They were quick, efficient, and courteous. No hassles, just in and out.

Our salesperson, Stu, was incredibly helpful. He went out of his way to find the perfect car for our family. We are very appreciative and love our new discovery sport.

I really appreciate how they are dealing with new customer, i got explanations to most of them which i asked for. Overall pretty satisfied with experience in buying a new car with them. Special thanks with Melvin who is sales rep. who guide and treated me throughout the buying process.

It is my second Range Rover I bought there. My second experience was very disappointing . My new car wasn’t handed over as promised and no one of their team ever followed up to fix it. I wouldn’t go back. When you spend that much money on a car you deserve excellent service.

excellent service and follow up make for a great dealership

Service was very disappointing. Car wasn?t handed over as promised. No one from their team ever followed up.

Mario my service representative is fantastic as are the cashier and support staff inside the sales office. The repairs needed were carried out except my car was returned completely empty of gas and the squeak in one of the pillars returned shortly after I got the car back even though they tried fixing it with new clips. I have to bring the car back next week to take care of the squeak again. Mario immediately noted the problem and will set up a loaner car for me next week.

I had the best experience at Landrover Encino. Marisa is the best Salesperson in cars I've ever dealt with. Smart, quick, very knowledgible, attentive to details and really did her best to get me into my new Range Rover!! Very happy with my leasing experience, I highly recommend her and the dealership. Entire staff was great!

My initial experience with this dealership was quite positive. However, my feelings have changed. About 10 days after leasing my Land Rover Evoque, I noticed that the vehicle was consuming quite a lot of gas. According to the sticker, the vehicle should get 21 MPG city driving. I brought it to the attention of the sales person, who got the Service Manager involved. This manager told me that I should be happy with 12.5 MPG. He didn't offer to put the vehicle in the shop and take a closer look, in the event that there a problem with it. After the conversation with the Service Manager, the salesman advised me that he would have the GM of the dealership contact me. That never happened. I also complained to the sales person that there was no garage opener remote attached to the mirror as in the previous vehicles that I owned. The sales person didn't have an answer but he would get back to me. He never did. I contacted him again with this same issue and he told me that he'll be getting training of a new app from Land Rover, which would address this issue. Once again, I never heard from this sales person. This dealership is part of the Auto Nation dealership family. Be aware people before you consider purchasing or leasing a vehicle from these people.

If you have time go somewhere else for shopping for your Range Rover. I spent $145K to purchase a Land Rover Range Rover (LWB), over all had very bad experience. Starting from the salesman to sales manager to the car wash guys. All they care about is sell, somehow to sell the car to you. After the docs were signed they simply washed my car instead of detailing it. I called Saturday asked the sales rep if I should come in so I can pick up the car. He said sure come in an hour because He’s little busy. I went to the store after an hour the sales man is no where to be found. When I contacted him to let him know we’re here to get the car, he said he will be here shortly. Half an hour gone by, texted him again, he said he is in a different lot moving cars, he won’t be here for at least another hour. What really pissed me off is that, apparently he had two more customers ahead of me to sign docs (why wouldn’t you tell me that in the first place when I called). So I left. He texted me on Sunday to let me know, my docs are all ready, only thing I have to do is go and sign the docs and pick up the car. He’s putting the car in for detailing. I went there at 11:45 PM, waited till 4 PM to finally sign my docs and get the car. My pregnant wife had no food until that time. When I received the car, I opened the door, the rubbers on the door was dirty, I told the sales man, he goes it’s Range Rover, heavy car that’s why. I looked around the car, it was dirty all around. I have received way better service at the Audi when I bought my Q7, and it’s a little more than a fraction of this Range Rover I purchased. Seriously, go somewhere else because these guys all they want to do is to sell the car to you, oh ya, no discount. Other dealership will offer you 3/4 times more discount than this store.

Everyone at the dealership was extremely helpful and friendly.

Communicated via text with John. I told him I was on my way and to have the cars ready for me as I was coming closer to closing time. Stuck in 2hr traffic with my 7yo. Got to the dealership at 5p & nothing was ready & we still had to look thru their list of cars online! I could have done that at home! To top it all, he was back & forth with me & another buyer. 4hrs of nothing! My son & I left at 9p hoping to drive home in a new car. Complete waste waste waste of my time! (& gas money!) My son was hungry, I was extremely annoyed & we didn't get home til 1030 way pass my son's bedtime! Stupid of me to have believed he had everything all set up & ready to go!

Amazing service and dealership. I will definitely recommend it to friends and Family.

Came in to test drive and ended up leaving with an awesome 2017 Evoque. I love my car!

Although today we will be receiving our pre-certified Range Rover HSE via transport service, which only has 14,000 miles, we had the worst experience with the customer service from the Encino Dealership. We first began purchasing our vehicle back on June 30th. The salesman tried to help us but apparently the used car sales manager did not feel our sale was very important. It took him 5 days before our credit application was even submitted to the bank. Then another week before we even received the paperwork from a local notary. The worst part was that no one would answer the phone when I called the dealership over several days, and even when we left voicemail messages, or the sales manager was given a hand written message asking him to call me. This happened from the very beginning. For four days all I needed to know was the exact date the vehicle would be delivered, HE NEVER RETURNED MY CALL. In addition it's been over a week and I have yet to receive the sales paperwork and my warranty. They need to work on their customer service skills. If it had not been for the fact that the Range Rover only had 14,000 miles, I would have walked away from buying from the encino Range Rover dealership the very first day.

My sales person Marisa was absolutely fantastic - perfect - she was super responsive, knowledgeable and helpful.

Jason Morelock was my salesman and the process was professional, courteous, streamlined and a pleasure. I would recommend the dealership to anyone in the market for buying or leasing a car.

As always, my service experience at Land Rover Encino was perfect. My service adviser Sam is great. My loaner vehicle was an Evoque which was fun to try out. But I will stay with my LR4, then move on in a few years to the new Discovery

I cannot say enough great things about our new favorite dealership and the outstanding service we experienced during our recent purchase. Our huge thanks to Victor for expediting the process from the moment we walked in to the moment we drove off in our new Range! His professionalism and expertise was very apparent and much appreciated. Special thanks also goes to Stew and Faye who we had the pleasure of chatting with as well. Great team members all around!

stew was a very good salesman. I wasn't happy with the customer service in the beginning but by the end of the whole process things got better.

It's been a very good experience at Land Rover Encino. I am happy with my 2016 Discovery Sport, and the dealership sales and service experience. I bought the maintenance package when I leased my vehicle and every service visit has been covered 100%. They gave a me a loaner vehicle so there was next to no waiting time. The people there are friendly, easygoing, and provide a hassle free experience.

Mike Melidonian Land Rover Encino was amazing I've been buying cars for the past 30 years in Los Angeles and I've never experienced such a quick honest and straightforward guy thank you Mike.

Overall satisfaction was excellent...Worked very hard to find the car we wanted!

My experience with Land Rover Encino was beautiful! From the moment I first spoke on the phone with my sales guy Steve Miller simply inquiring about a car until 4 weeks later my purchase.

Our experience was wonderful. Very comfortable and relaxed hassle free.

Sam was knowledgeable honest and professional. I will always bring my vehicle here?

I was very satisfied with the people who helped me. They went out of their way to be pleasant and helpful.

Mario Garcia is the best service advisor. I have had the best experience every time I had to take my car in. Always punctual and treats his customers with respect.

We are very happy with our new car. The dealership was wonderful and they did everything in their power to help us make the deal . Very friendly and warm environment

Land Rover Encino has the most friendly and best service of any car dealer that I have dealt with. I highly recommend their service as they take their time to figure out the issue and they are sure to fix the issue so you don't have to return with the same issue. Mario Garcia is an excellent service advisor.

Love our Sales dealer the experience was great. Anthony was great to work with would recommend him to friends.

Shocks/suspension suddenly collapsed. Land Rover Encino were able to book me straight in, repair the damage under warranty, and return my car within a few hours

Thank you for all your help. Always appreciated.

Sam is very professional. He is great with follow up and returning phone calls. He does his very best to accommodate your situation. He is a jewel to work with! Keep up the awesomeness Sam!!!

Great customer service and amazing sales personnel. Mike M. did a great job!

From the friendly and professional personnel to the pristine showroom, comfy waiting area, spotless service department, knowledgeable sales reps makes Landrover Encino a superb experience. Ask for Edmund in service you can't get any better. He is pro all the way. Friendly and knowledge . He is truly a 5 star guy.

Very sweet and respectful, and he made sure everything got fixed.

Every time I come here it's the same. Bad follow up. Bad customer service. Car comes back dirty.

Went for regular service, Armando was very nice & helpful, I got in/out quickly to d/o & to p/u. My only 1star-issue is cost, wish Land Rover was more competitive re: service/parts, much more than nearby independent to do same & use Rover parts if/when needed.

Stewart went above and beyond in helping us with the purchase of our new Range Rover. Thanks a Million !

Easy processing, good car selection and friendly salesperson/manager. Thanks I'm happy with my Rover.

Ask for Edmond in the service department if you want attention and service. Land Rover Encino is the go to location for purchasing and service. I know I'm in good hands with Dino and Edmond.

I'd recommend Eric Sabre with Range Rover to anyone looking for a car. Was very patient with all my questions threw out the whole experience. Not the usual car salesman trying to push you into a deal. Very happy with the Car and the service. Thanks guys

It was great. My process went really smooth thanks to Range Rover Encino. Sudhir Sood and Bobby habibi were super helpful and and made buying my car even more exciting. It's my first Range Rover and look forward dealing with them in the future.

good experience. i would recommend for family of friend

Purchased a used vehicle from Land Rover of Encino and had a great experience. My sales associate Bobbi was fantastic. He is knowledge and there was no pressure, no haggling and most important no surprises! The whole process was smooth, easy and quick. I recommend this dealer and Bobbi Habibi.

Thanks Eric. Great service. Great cars. Highly recommend.

Great service , very patient Goo customer care I think I got a good deal

No pressure easy buying process, very efficient and freindly. Salesman Alex delivered five star service.

Excellent, profeasional and high class service provided by Bahram Bobby Habibi. WOW

Sam Aslanian helped me and he is the best from the service center I have ever worked, a no BS kind of guy. Very fast and helpful. My only complaint is that Land Rover charges at least double what I can pay a shop down the street to do the exact same work using all Rover parts so I have Rover do whatever us under warranty and do the rest down the street. I wish Rover would be more competitive with its service and parts.

Eric sabre was one of the best salesman I have ever met!! He found us our car right away and was quick and polite and made our car buying easy. We will for sure go to him for our next purchase. Go to encino Range Rover and ask for Eric !!

Edmond was fantastic in supervising the repair on our car- I give him the highest praise for a job well done

excellent service.....very pleased with service performed

The buying experience was great and I hate buying cars

My visits to The dealer have always been excellent ! Different to the Land Rover dealer of Pasadena

The quality of work done was good. My only complaint, and the reason for the loss of a star is the fact they let me drive away from the dealership with the hood unlatched. This caused a bit of a shock once we got up to speed on the freeway. Aside from this, the service was good.

GOOD EXPERIENCE IN BUYING A NEW CAR. SALES PERSON AND MANAGER WERE VERY EASY TO WORK WITH. OVERALL A GREAT EXPIRENCE

I had a good experience purchasing my 2017 range rover from this dealership

It took almost two weeks to finish my car and one of those weeks there was no loaner available. Sam is great and I highly recommend him, but the attention to work done on my car was not good. I lay in bed every morning and evening to my horn going odd because the hood latch was not fixed. The part was out of stock I learned when I came to pick up my car. My car was not properly waxed and I asked that it be tested with wax to see if there was paint damage, so I had to wax it myself to see that the paint wasn't damaged. When I picked up the car I was told the car wasn't waxed or cleaned like I wanted because there was damage on the hood , there is not but rather it needed to just be waxed out. I think they are too overbooked and need to pay a bit closer attention to each car. My car alarm has gone off everyday since I had the car back and I should've been given a opportunity to order the necessary part. Rather the day I picked it up I was told the hood latches were out of stock? Sam is great but I think he's got too many clients.

Sam is really the best at what he does. I've worked with multiple service advisers and he is by far the best at what he does and most importantly a good human being!

The first service I had to have on my 2016 Range Rover Sport. The process was easy, thorough and efficient.

I've been going to this dealership for 20 years. David Schmidt and Dino were wonderful. They gave me the most amazing deal on the supercharged Range Rover. So happy with my new car. :)

This was our first time buying a Range Rover and had a fantastic experience with Victor our sales Rep; Fay in Finance and Mario in service. They treated us with outmost respect from beginning to the end. Great Job!!

Best customer service/ Best advisor: Edmond Yadegar was very knowledgeable, professional, and experienced.

I have been a long time Range Rover owner and I have purchased my lady 2 from Bejiian at Encino. I love working with him.

Bobby Habibi was my salesman and I would definitely recommend his service to all my friends. He was very knowledgeable and helpful in all the aspects of the process. He is the best!

Rajitha was excellent Very professional It was a very easy painless experience and we got the cat we wanted at an excellent deal. Thank you!

Armando at the encino lanrovet dealership was so wonderful to work with. He was friendly, fast, listened to all my car problems and got the job done right on time.

I have dealt with my fair share of dealerships & service centers around the city of Los Angeles. Land Rover Encino has to be my all time favorite. EVERY SINGLE PERSON I have encountered at this place has been nothing short of wonderful. Recently my Land Rover was brought into service for an issue I was having with the keys. I was pleasantly surprised at the ease of getting a loaner car until mine was ready. The Staff are amazing, especially the guys running the service center. They were the biggest help of all.

Excellent service, very knowledgeable. Walked into the dealer to look at the cars, but end up buying it at the spot. Never been in this dealer before until I stepped in the day I bought.

Eric sabre and the staff at Land Rover encino truly provided me with a wonderful car buying experience, I found a great car at great price with no surprises. The whole deal took only an hour and I was done. If you are shopping for a new Land Rover or a great used car go see Land Rover encino you won't be disappointed. Eric treated me right and answered all my questions and has offered support after the purchase. Thanks Eric for a great car!

The service was excellent with Mario Gomez. The job was done on time and the personnel were very friendly

Everything went very smoothly. I felt like a valued customer.

Danny, the dynamic manager and Alex, salesman extraordinaire took very good care of me at Encino Land Rover. I couldn't be more pleased with my decision to procure my new Range Rover-the 6th time I have bought a car from Encino Range Rover.

Great experience buying a car at Land Rover encino. Eric Sabre was our Rep- professional and well informed. Overall quick, easy, buying experience.

I have always experienced the very best service at Land Rover Encino. They're very professional and friendly, they get the work done fast, and are always straight forward when explaining what work is needed.

Alex (Alessandro Boccuzzi) at Land Rover Encino made the car buying experience for my wife and I enjoyable and easy. After visiting other dealers we knew our experience with Alex and LR Encino was different. He was helpful, knowledgeable and made my wife and I feel very comfortable. He found exactly want we wanted and help the process move very quickly. Our family will be back for future car buying needs. Thanks Alex :)

Excellent sales experience with Raj and Danny. They attended quickly to all concerns and did not rest until I was satisfied with the deal. No high pressure sales tactics, and they listened and responded to my questions at every step. Raj patiently showed me every single Evoque in their inventory. Very happy with my purchase, and I would highly recommend these two. Best dealer experience I have had, by far.

I just bought my 1st Range Rover Evoque last Thursday!! I'm so excited and this is my 1st luxury SUV.. The guys at Range Rover Encino made it smooth and fast.. Thank you Dino, Eric and David... You guys rock!!!

I brought my car in because it was rocking too much after going over any bumps on he road.! Mario test drove the car and right away knew what was wrong with it. He ordered the parts needed and had my car fixed the very next day. I'm super happy with the service and highly recommend Encino dealership Thanks Mario.!!

Excellent and quick Service Helpful, friendly staff I took my car in on Saturday afternoon and they repaired the issue my car had within an hour.

Jason Morelock was extremely helpful and made the process seamless.

I was in and out quickly and loved my salesmen Berj Albanian. ..just a great guy to work with! He helped me get into the car I wantrd and gave me some goodies to match my purchase!�my experience a Encino Range Rover!

We had a great experience at Land Rover Encino! Our salesman Rajitha, was very professional answering all of our questions and made the purchase of our 2017 Evoque fun & exciting!! We love our new Land Rover and will definitely return to this dealership!

Incredible salesmen went out of his was to get me the car I wantrEd....thank you Berj

Salesman Alex was very polite and helpfull. Have to come back because tire were bad and one of the headlight was gone which make me believe that pre certified test was never preform

Service adviser are very knowledgeable regarding range rover

Everyone at Landrover Rover Encino was great! From Mario the service rep. to Brandon the service manager, to Tony the sales rep. who took me on a test drive while I waited for my vehicle to be serviced! GREAT JOB ALL AROUND!!!

Edmond was beyond hekpful. When I called to tell him my air conditioner was not working over the phone , he got me an appointment asap. Edmond, was friendly, personable and got my car services exipedienly . I had minimal waiting time to check in or out. Very refreshing ! I used to use the HOLLYWOOD facilities - but now Edmond is my "go to " Range Rover guy.

Great team and facility. Highly recommend for service and repairs.

I just purchased my 3rd car from Land Rover Encino. Anthony Eston most helpful, as always. Definitely recommend this dealership.

Enjoyed my time with both David and Danny. Learned a couple of magic tricks from Danny which I thought was pretty awesome!

Eric in the fleet department is the MAN! He was very helpful and patient with my questions and made the experience unbelievably easy!

Armando was great. Very professional and he was able to get me a loaner car until the repairs were made. Turnaround time on repairs were prompt.

So easy and professional. I would definitely go back and recommend to all of my friends!

I wanna say thank you to encino land rover special thank you to Alex the sales person that heled us was such a great person helped us like we were a family he took his time and patince to gove us a great deal i well highly recomend Alex...... thank you.

I had a great experience buying a car at this dealer. they are very helpful

Good experience overall. Sam was very personable, helpful, and detail-oriented in managing the service of my vehicle.

Service on my Full body Range , Sam was great, def recommend. Will be servicing my car there going forward

Smooth buying experience. Good deal on a great car.

Sam, explained everything. Service was reliable and experience was smooth.

Very Nice and friendly experience with our sales person Eric Sabre

Everything went well. Pleased with service. Have nothing more to say

We love Eric!!! Best salesman ever!!! Thank you for our beautiful new truck!

My experience was great as usual . I dropped my range rover evoque for a car service. Sam was very helpful and made mt service very smooth and easy . He provided an excellent service. Thank you

Armando Saenz was extremely helpful. Great customer service.

Bahram Habibi Land Rover Encino Fantastic sales man we just purchased a wonderful full size Range Rover Diesel I love the car my wife loves it as well the buying experience was phenomenal. Buying the Range Rover from Mr. Bahram Habibi was swift....

We had a wonderful experience and Land Rover Encino. Service was top notch.

I've been having my cars serviced at Land Rover Encino for about 20 years. I've always had a great experience. So glad Armando is back!!!

Mr. Habibi was so hospitable and such great help to us. We were previous owners of a 2012 LR4 and were so satisfied with the car that we decided to get another one once our lease was over. Mr. Habibi was extremely quick on his feet, prepared and took care of us in the matter of 25 minutes upon receiving our new car from the dealership! Thank you Land Rover Encino for the great service and our lovely new LR4!

Hi highly recommend you seek out Alessandro Boccuzzi as the Sales Consultant at the dealership. He was very helpful with no pressure.

It was a an easy and smooth process. My Representative was very helpful and explained everything well.

Mr. Habibi was so hospitable and such great help to us. We were previous owners of a 2012 LR4 and were so satisfied with the car that we decided to get another one once our lease was over. Mr. Habibi was extremely quick on his feet, prepared and took care of us in the matter of 25 minutes upon receiving our new car from the dealership! Thank you Land Rover Encino for the great service.

Excellent service received from start to finish at the dealership. From the first phone call Raj was great to work with. Made everything seamless and no stress. We have had three Rovers prior to this and by far this has been the best dealer experience.

The entire process was smooth, fair, fast and got exactly what I wanted. Great experience from the moment I contacted the dealer (Alessandro B.) to the moment I got my keys and drove off!

It was perfect! My dealer was very polite and knew everything about the car. He made the process very smooth and I would go again 1p out of 10 and would reccomend.

Outstanding CUstomer Service!!! I have been to the service department a few times since I bought my car, Mario is always very helpful!!

The service took longer than expected and then wasn't a very good job. The cover to the cup holder area slides rather strangely, different from a year ago when I purchased the car and the back of the driver's side rear seat was skuffed up with black marks. The service rep didn't tell me what the software upgrades were going to do or how I had to reset a number of settings. - That would have been nice to know. I left the dealer with only enough gas to make it around the corner, whereas when I came in I had 1/4 of a tank.

Great experience. I have been holding off on getting myself a ride since working out of state took precedence and haven't had a car loan in ages. I walked into Land Rover Encino looking at the Sports and found a perfect 2014 on the lot. Anthony made the whole thing from the test drive to the paperwork super easy and i felt ZERO pressure in any part of the transaction. They'll definitely be seeing me again.

purchased a previously owned Jaguar type F on 8/30/2016. Accepted the dealers sticker price, negotiated the trade in value of my Audi A5 convertible. Came to an agreement amicably. Paperwork was tedious but not too stressful. Purchase contract included replacement of pitted windshield. Still waiting (9/8/2016) for new windshield.

Alex Boccuzzi is the nicest sales person. He is amazing.

My sales, Dave Schmidt was outstanding in every way. He's very responsive, very knowledgeable, easy to work with, and a great personality. I recommend him highly. The manager, Dino is equally as professional.

Great experience. Easy to work with. Wants to help you have a rewarding experience.

Just had both of my Range Rover Sports serviced at Landrover Encino by Mario Garcia. Truly a professional. Service was great.

I went in for an emergency repair without an appointment. Sam was upfront about the time needed, offered me a loaner car is necessary and reviewed my warranty with me. The car was ready sooner than expected and Sam found warranty coverage for the battery replacement. This is my fourth Landrover vehicle. All of my servicing has been done at Encino Landrover.

Tony Arwanda is the best! I needed my car back the same day and he made sure that I got it. Excellent follow through!

We really liked the service and communication with Jason and had a great time shopping here.

Service dept. rocks! They had a great service advisor who took great care of my car.

Very, accommodating service department and customer service department. Extremely clean and beautiful waiting area and everyone was so helpful and knowledgable and wait time was a breeze because every there is aware that everyone has a busy schedule and they try to get you in and out as quickly as possible. Highly recommend purchasing and serving with them, I would not go anywhere else

Rajitha Ariyaratne of Land Rover Encino provided my husband and I with an exemplary experience. From start to finish, our process was professional, honest and enjoyable. The Land Rover product speaks for itself, but Rajitha is the key ingredient to make our sale a ten!

I was looking for a new car because I'm about to be a new mother and the people at Land Rover made it a great experience... From the sales guys, Tony and Jason to the Manager, Dan the "magic man" this was the best car buying experience I've ever had and as a moody pregnant woman looking for a car, that's saying A LOT!!!

Hands down, Encino Land Rover is the best dealership that I have ever been to. They provided top notch customer service. Thank you for the great experience!!! Well be back.

Great service and attention to the costumer. Provided transportation while car was being serviced. Provided constant updates on the progress of the vehicle.

Wonderful, helpful, informative service. Got the exact car I wanted at the exact price. Carlos went above and beyond!

Sales is really excellent. Alessandro (Alex) is a amazing person.

It was a pleasure to deal with Rajitha Ariyaratne. He was very helpful in explaining the options and I ended up with a better deal than I expected.

It was a great experience in every way - the service person Tony was professional and helped expedite the work to meet the timeframe I needed. The loaner car was clean and comfortable and the person who helped me with it (I think her name was Ana) was professional and efficient. The service work was spot on and they were kind enough to clean the inside of my car as well.

My sales rep had a great follow up with providing information and a professional to deal with.

I had a good experience having my car repaired at Range Rover Encino. My air conditioner pump had gone out and the dealership repair where I had leased my car could not get me in for an appointment for two weeks. Armando at Range Rover Encino got me in the next day and worked quickly to solve the problem. Five stars for all, except the part was on back-order and took a few days to receive so I'd give that a 4 star. They were able to provide me with a loaner car in the meantime at no extra charge. I will use Range Rover Encino for all my car repairs moving forward.

Wonderful car, fun to drive, excellent service 12 speakers sound amazing, looks pretty compact from outside but so spacious inside!!! Love the full view moon roof! So dynamic to drive!

Had a great experience with Sam, probably the best customer service rep I have ever dealt with. Amazing team over at Land Rover Encino.

David was the one who helped us in LR Encino and he was fabulous!! He knows his stuff and he was super nice. Thank you David!! Also, Danny Scott was great!! He was honest and just simply wonderful! THANK YOU!!

Great sales person and the process was very fast! Sales person was easy to deal with answered all our questions and has a very pleasing personality! Very accommodating

As always, great experience. Tony went over and above to make sure all questions were answered as well.

Sam listened, was personable, followed up by phone, and made sure one persnickety, but precious little problem got fixed. He didn't try to sell me services I don't need, and made sure I understood what maintainances (air filters, flushes, hose replacements, etc) might need to be done in the future.

It was the best car leasing experience I've ever had

I showed up morning morning without making prior appointment; was taken care of perfectly. Hihjly recommend the service department. Sam, Raffi and Mario were great. They kept me updated on the status and delivered earlier than promised. Thank you, guys! Thank you, Sam and Raffi!

Everyone was efficient and friendly. They gave me a great loaner car. Everything was done correctly and on time

Mario is always takes time to go over the repairs.

Land Rover Encino is honestly fantastic. Super nice and super helpful people with no attitude. They were honest and very detailed in the sale of my car. David Schmidt and Dino Anakwenze were awesome. I could not recommend a better place to buy or lease a car. Not to mention how amazing the cars are!

It was the greatest you are very fortunate to have ARMONDO

the sales staff made the whole buying experience a pleasant one.

Mario was great and very friendly. Car was repaired as communicated. everything went very smooth. I will be returning for future needs.

I was trying to work a good deal on a full size Rover which are notoriously very high. I worked with Eric Sabre over at Encino LR and I gotta say I was very surprised at how he came through for me. He was very patient and did everything he could to get me the number I needed. It didn't look like the deal was going to go my way at one point but Eric made it happen. Very happy customer. I'd def see him if your looking for a LR. No BS just a straight shooting guy in a bis that is full or not so straight shooters....:))

Great service, fast and friendly would definitely recommend.

Excellent service by Tony at Encino Land Rover. Efficient and quality attention to customers!

I've never been to a Range Rover dealership who worked so hard. They went to bat for me for my deal, everyone from sales to finance to the GM had my back from the second I walked in the door. This is the only Range Rover dealership I'd ever recommend.

We had a great buying experience with David Schmidt, he was helpful and very accommodating.