I came early as per scheduled for my service and it was a very early time. The receptionist, Alondra, was terrific. She went out of her way to help me on everything I needed. She was so helpful and practically did everything until the car was ready. Excellent service by Alondra.

I will be back for my next car. Also, I?m making sure to send all friends/family your way.

Chris was very helpful, knowledgeable, and very professional

The staff is very friendly and accommodating.

Worse dealership i ever had

Worse dealershipi ever had. Nobody greets you, they wont even make you special because i am not wearing any fancy clothes

For clarification, this review is for Auto Nation used car sales at Land Rover Encino. I purchased a 2017 Subaru from this dealer through the Auto Nation used car program. The process of reserving and purchasing the car was outstanding with exceptional professionalism from the sales and finance depts. However, when a repair that was covered under the Auto Nation warranty was needed, Land Rover Encino refused to honor the warranty. I was asked it I could drive to a Subaru dealer 350 miles away. There also appears to be no way to escalate the issue through Auto Nation. Several phone calls and online chats went no where. So great purchase process, however don't count on the Auto Nation 90 day warranty.

Very disappointed about the service I have done in January7th , and my engine makes loud noises I have to book and take it back . I gave 4 star in the beginning after they service my car in a short period of time but now I’m taking it back , because they haven’t done a good job .

Service advisor was great. He explained why car needed repairs

excellent experience, they welcome us very nice, when we arrive, we ask for that person we are talking true the phone, they have everything ready for us, the car was ready for test drive, we test drive the car, when we come back from test driving we when inside of the building fill up paper work, no pressure to buy, from the time everything goes sweet, my daughter love the car thank you, cheers....... by the way they promised my wife a XL land Rover jacket

Everyone was very efficient, fast, and knowledgeable.

Leasing my vehicle was ok, I mean they did sell the car I originally picked out. But that wasn’t really what made me wish I never had done business with Encino. It was their service department, Brittany (sp) the manger is horrible and incompetent. Her staff is even worse. They canceled several appointments, made promises then broke them the day before. All I needed was to get my vehicles recalls (so not my fault work) fixed so I could register this over priced POS. Now I am at South Bay, being treated like a human and will be paying 2 months of late fees to the CA DMV do to Brittany and her staff. THANKS ENCINO!!! Go somewhere else. Hell I suggest buying something other than a Land Rover. I have 8k miles, 3 recalls, computer issues and horrible service on a 2020 vehicle. Can’t wait for my lease to end and go back to Mercedes.

Bad customer service. Decided to take my car to another location and had to wait another 20-30 minutes for them to return my car to me.

Excellent salesman. Would highly recommend him. Would buy another car from him.

Horrible experience. Was waiting for over than an hour just for someone to talk to me. They had to give me 3 papers to sign and no one cared to talk to me. Everybody looks like out of this world . Very low education and knowledge from each person that works in Land Rover Encino the way they talk and presented things. HORRIBLE HORRIBLE

Julian our Land Rover colleague at the dealership treated us like family- which we now are! The service and professionalism and outright caring was simply unparalleled. We were made to feel right at home and made our drive down to Encino well worth the trek. We will look forward to continuing with Julian, Fay/Finance and the Encino Land Rover team and our "family" car store ! Fay was a true collaborator and shared securing the best finance package and rate for us as well as a no-nonsense practical approach to extending the Previously Owned and Certified warranty to assure we were covered most adequately with bumper to bumper warranty for 5 years at a fair and reasonable price. Net felt we were treated super and we were able to get excellent value for reasonable price on the Range Rover and associated services. No HARD SELL here all cards on the table and face up showing the fair hand and open, honest conversation with adults - which is why we look forward to the next 5 years building our relationship and perhaps adding another gently used or new Land Rover with the Encino family.

Pouya made everything so easy!! From the no pressure sales to take in my lease return. Our Range Rover lease was done. He has patience and understands the car buying process can be a nightmare. He made everything so easy and smooth.

From check in to check out, the entire staff was attentive and professional. I was very comfortable dropping off, waiting and picking up. Everyone wore masks properly over nose and mouth inside and outside the showroom. There are plenty of seats inside and outside for social distancing. The cashier (I’m sorry I don’t remember her name) was welcoming and upbeat. My car was repaired properly and on time as promised by Chris. Chris was very personable and professional. I would recommend this location to anyone looking for on time, superb service.

I have taken my vehicle here twice for repairs as it is still under warranty. Both times I have had an extremely disappointing experience. This is my first time owning a Land Rover. The customer service here is dramatically non-existent. I literally felt invisible in the service lobby. The customer service rep sat in front of me for several minutes on his computer without saying a word to me. Through the whole experience both times, I felt neither served nor regarded. There was no follow-up whatsoever. The service ultimately performed on my car seemed incomplete, and I still have a service engine light appearing even immediately following the 16-point check. I waited 4 months for a key fob that I was told would arrive in 2 weeks. No correspondence at all. When it finally did arrive, no one bothered to tell me until I called to follow up. It's the most bizarre and unprofessional dealership I've ever experienced.

It’s always a pleasure working with Chris & the Landrover Encino Team. They efficiently & masterfully resolve my vehicle’s issues as committed, & as a result, I look forward to recommending others, should that opportunity arise.. Thank you Chris & the Landrover Encino Team for your support as always. Jason T

My car was in for service for 4 business days. The day after i picked it up, I noticed there was still noise coming from my brakes despite paying for replacements. The noise was worse than when I dropped it off. I contacted the service tech and still haven't heard back.

I had a great experience working with Mickey at Land Rover Encino. He was extremely friendly, helpful, and communicative, answering all of the questions I had along the way. In the end he found me the exact car I had in mind, and worked to get me the best deal possible. Would highly recommend working with him, made the whole process very easy and enjoyable.

this dealer has a very great atmosphere, very comfortable.

The staff is very friendly. Our service provider communicated with us regularly and the work was done well. It is never a hassle when we take our car in for service.

Poor service experience. Dropped my car off for oil change and some recall updates with an appt Weds am. They gave a time estimate of later same day or next day at drop off and said they would call. No calls received by next day. I called 3 times Thursday and left messages with/for various people who were never available and did not return my call. After having my car 2 full days i told them I need a loaner if it’s going to be any longer and suddenly my car was done at 11am on Friday. More than 2 full days in the shop for an oil change and such poor communication!!

Bobbi Habibi helped us to lease our new car. He was very nice , knowledgeable and patient. He took care of us at dealer and also followed up after purchasing to ensure we are satisfied with our purchase.

I had an outstanding experience buying my LR Defender 110 from Land Rover Encino. I generally have not enjoyed buying cars in the pat. This was a different buying experience. Very efficient and professional. Even the optional add ons were not "pressured" on me. I'd highly recommend them

This place is terrible with providing customer service. I made an appointment Thursday to get my radio looked at it. Mind you I have been riding with no sound for a week. After waiting an hour, they finally told me that my appointment is moving to Tuesday. They wanted me to leave my car there for a week almost with no loaner! On a 2021 Range Rover, that is unacceptable!

Assistant Service Manager did not give proper answer and was rude. BAD CUSTOMER SERVICE!!!! UPDATE: PLEASE PROVIDE DIRECT NUMBER FOR GENERAL MANAGER AND NOT THE GENERAL NUMBER; HOLD TO EVEN TALK TO SOMEONE AND ASK FOR GENERAL MANAGER IS LONGER THEN 10 MINUTES AND COUNTING.

BAD SERVICE!!!Assistant Service Manage was rude!!!!If I haven't prepaid for maintenance, I would not go back.

I had to drive to this dealership to get my new key fob programmed, after the Santa Monica dealership turned us away due to a sale.. The man who helped me in the Encino location was so apologetic, and was able to have my fob programmed even quicker than I was hoping, WAY quicker than I was expecting. They made an annoying situation far less annoying, makes me want to drive out to Encino every time now

Dino is amazing! He made my experience fun and seamless, and I absolutely love my car! Thanks for everything.

Dino.. my salesman is the best also Amir in financing ... will recommend friends and family........

It sucks that even the worst rating still gets one star in this rating system. Land Rover of Encino deserves a negative 5 stars for their service (or lack of it). I made an appointment on their website for Friday morning. I took my car to them on time and asked for a diagnostics ONLY (i.e. no parts, no labor, no actual work to be performed). On the following Monday at 12 pm I called them for an update. I was told the service advisor was having "computer issues" and he would call me back (whatever...I went with it). At 2:10 pm, not receiving a call back, I called them again and was told the service advisor is busy and I'd have to leave him a voice mail. So, I did and I asked him to call me back with an update. At 4 pm, AGAIN not receiving a call back, I called them again. I was to AGAIN the service advisor is busy. I asked to speak with the service manager. Of course, she was busy also and I got her voice mail. In my voice mail I briefly told her my issue and asked her not to touch my car and just leave it outside so I could go and pick it up. At 4:45 pm I finally received a call from the service advisor notifying me that they had not yet looked at my car! I asked him not to do anything and I'll pick up my car the next day. On Tuesday morning, I went there to pick up my car. Naturally, they hadn't done anything (they are experts in not doing anything) and didn't charge me for diagnostics. They told me to wait outside and they'll pull up my car. After waiting outside for over 20 minutes, I had to go back inside to inquire on my cars whereabouts. At that time, one of their staff went in the back (same building) and finally brought my car. They had all day Friday, half a day on Saturday, and all day Monday to just look at my car for a diagnostics ONLY. This was following an appointment that Land Rover of Encino made freely and willingly. An appointment meaning they give me a time when they can render service vs. walk-in where I go and wait for service to be rendered. They wasted over 3 working days to do absolutely nothing. I'm not sure why I received such treatment. I don't know if I was singled out or if this is the level of service to be expected from Land Rover of Encino, but my experience was unacceptable.

Was in the market for a new suv and wasn’t expecting to get a new vehicle that day. Test drove multiple range rovers with my salesman, Min, until I finally drove the new defender. Previously owning a Jeep, this new defender doesn’t compare. You have the best of both worlds: comfort from a “Land Rover” and off-road capability. Although the purchasing process took a little too long...I was taken care of.

Aldino provided great customer service from the start. I called first to get prequalified , made my process easy. I recommend anyone who is looking to purchase or lease to call Aldino.

The service was excellent. Repairs were done timely.

Very responsive team at Land Rover Encino. Mickey, our sales guy, gave prompt responses to emails and calls, at all hours and days. Very easy-going buying experience, and they worked hard to make a deal happen. They also gave a great price (more than CarMax) to buyout our leased car, which gave us extra money.

I modified this review from 1 star once Min started working on this for me. If you read the reviews he is clearly the sale person to work with. The first two people really didn't know how to manage an out of state sale, meanwhile Min was on top of it. I will modify this review again to 5 stars assuming all goes well in the upcoming days.

Great experience. They answered all my questions and was willing to work with me l.

I went there with my family March 22nd around 7pm. Not a single person bothered to talk to us or help us as we looked for a Jeep. They would look at us and just ignore us. It was completely unprofessional and quite frankly insulting. I certainly felt like I was not wanted there.

Service is Effective, finished in a timely manner. If one was too busy, the manager would handle it in service. Overall great. If you want to purchase see Bill. I bought a brand new 2020 Range Rover off the show room floor and he took his time explaining everything and gave me a great deal. I tried to support a brother there thinking I could give him the business but he only wanted to give me $1700 off of a $132,000 truck. Smh. Sometimes your own “people” won’t work with you. I switched to Bill. He was super knowledgeable and understood the concept of referrals, repeat business and great customer service.

Dino, the internet sales manager was outstanding. I never drove the car, visited the dealership that would be part of the normal buying process. Dino made that all unnecessary. I got a faith deal on a ?hot? vehicle and a seamless delivery?508 miles away.

Our sales guy (bijan) was an absolute professional. We have already referred neighbors from Coto De Caza to contact Bijan at Encino Land Rover for future purchases of Land or Range Rovers. It was well worth the two hour plus drive. Sales personnel in Carlsbad and San Juan Capistrano truly do not care about the customer. Management at these locations need to work on self development and developing the staff at these locations. No one cares if a sales manager has a British accent we care how we are treated and if promised follow-up/follow through occurs.

I leased a vehicle and purchased a prepaid maintenance plan including brakes (pads, rotors) and oil, filter, and wiper blades. Auto nation did the oil changes without issue.. However, when I asked for the brakes to be replaced, they only replaced the brake pads. They stated they would replace the rotors and wipers on the next visit. When I returned for that service, they now said the time had expired on the prepaid rotors by about a month and no longer would honor the repairs, and therefore never replaced the components. I had never been advised of time expiring on prepaid services because then who would buy them? With the pandemic, everyone is having time constraints and flexing on timelines except autonation. I’m very dissatisfied with this company and I feel like they cheated me out of a services I paid for. Even when speaking to management, no one cared to fix the issue. Rather, they asked me to buy a new car. I assure you I won’t be doing that nor would I recommend them to anyone. Rather than make it right, this company chooses to bully the customer and take their hard earned money without providing the promised work.

I recently traded in my car at Land Rover Encino and Jordan was awesome, helping me every step of the way. From looking at available cars to narrowing down my favorites to signing the papers and driving off the lot, I?m SO happy with everything! He spent a lot of time making sure I had a good experience. Everybody I interacted with was so helpful, I?d definitely return in the future!

I was ignored when I walked in ! service tech as to busy to be friendly. I took 4 days to get you loaner vehicle!!

They two times changed the appointment because they said no loner car is available and later someone called and said we don’t provide loner car and I’m on my own feet after driving just 1000 miles on my vehicle. 150k car and no loner car !!!!! Awful

They refused to provide me loner car for repairing car computer after driving 1000 miles with 150k vehicle. At the first they said I will have loner car even called me and change appointment to make sure they have loner car , but they didn’t

I purchased a lemon and they refused to fix it. Repair manager would not return my calls. 2016 Land Rover was bad when I bought it in 2019. Worst customer service in history.

Ever since I purchased my car here it?s had nothing but problems. And now that they have my money, they?re taking their sweet time to process any requests I have.

This is a joke, They never fixed out problem after a month of the purchase, We will process a return from our purchase at this point and will never buy a Range Rover ever again, we will return back to the previous brand we had. This dealer doesn?t care about their customers at all, even after spending $70.000, Go elsewhere!!!

Leased my first vehicle through this dealership! Overall had amazing experience from start to finish! I’m in love with my new lease!

Erik Curtis is a fantastic guy to work with.

Jonathon at Encino Land Rover was very polite, efficient, and kindly held the car for a day so we get to test it out. Bought it same visit, and the process was stress free and as relatively simple as buying a car can be.

Had a great experience at this dealership and walked away with a new Range Rover Velar. Thank you for working with us on a fair price and making the car buying process a pleasurable one. Much appreciated.

Fantastic group of people. Haroutun was an absolute rock star in the way he handled the purchase of my car. He went above and beyond to find the exact car that i wanted ( it was not easy )!!!

This is an incredible Land Rover dealership, the way they combined the different packages and options on all models is very thoughtful and really hit a broad market. I was looking for certain combination of options in a Defender and they were the only ones in SoCal to have them, in multiple cars. Highly recommend Jordan Halvorsen as a sales specialist, he was very responsive, kind, knowledgeable and took the time to go over the sales process, even picked me up from a CarMax location far away at 8pm to close the deal. Finance department was super straight forward and speedy going over the best options and not pushing anything web didn’t need. Fay was the associate that took care of our case and She was amazing. Best car purchase experience ever.

This is an incredible Land Rover dealership, the way they combined the different packages and options on all models is very thoughtful and really hit a broad market. I was looking for certain combination of options in a Defender and they were the only ones in SoCal to have them, in multiple cars. Highly recommend Jordan as sales specialist, he was very responsive, kind, knowledgeable and took the time to go over the sales process, even picked me up from a CarMax location far away at 8pm to close the deal. Finance department was super straight forward and speedy going over the best options and not pushing anything web didn?t need. Fay was the associate that took care of our case and She was amazing. Best car purchase experience ever.

I usually take Yelp reviews with a grain of salt but based on the ones I saw on Land Rover Encino I was a little concerned about sending my 08 Range Rover Sport HSE to this dealership for some electrical work. I set an appointment a week prior to my visit for 11:30am and I was linked with Peter Benavidez. He was really cool and transparent when I got there and he let me know that he?d give me a call around 3 or 4pm. I waited and walked around the Encino area for around four or five hours. When I got the call from Peter around 3:45pm I was told that there was a short in my circuit (paraphrasing) and for them to fix it they would need to keep it over night and they?ll have it ready by morning. I didn?t see that coming so I asked Peter if they could provide some sort of rental accommodation for me so I could at least go home and they couldn?t do it. My father works near the area so I was able to get a ride home once he got off so it wasn?t that big of a deal but it was still kind of frustrating considering how long I waited. The following morning around 8am Peter called letting me know that my Range was ready and that they fixed the short and replaced the fuse. I swung by to pick it up, Peter let know that the Range is in really good shape outside of what they fixed, I paid the bill and headed out. Overall it?s a cool spot, the people are welcoming and know what they?re doing. The diagnosis cost $199 and they didn?t charge me extra for keeping the Range over night or the repair, which I appreciated considering the circumstances. I would?ve given them 5 stars if it wasn?t for the overnight setback. Other than that I hope this helps and yes I would consider coming back here.

Love Ondine who Runs Service and love love Eric who handles my car for service great job guys!

Friendly sales team. Quick and organized finance dept. Pleasure buying my Range Rover Sport from them. I also had great sales experience with Narek Karapetyan.

Very poor customer service I called to have my car ready so I can pick it up and go to work since I had a meeting I couldn?t miss. And I was told no one is answering the phone at the service department and they are a call center in Vegas and they can?t help me. When I got there I had to wait over 30 min to just pick up my car and I was late to my meeting. The staff at this dealership acts as though they don?t need customers because they really don?t care about the customer .This was my 2nd visit since the first time even though I had an appointment they wouldn?t give me a loaner and we bought the extra Warante and we were promised we will have a loaner if the car needed to be serviced. I will avoid this dealership and service center at any cost

It’s very difficult to get someone over the phone to book an appointment for a error message from our car within less than a month after purchase, and the car is under warranty! We regret to purchase the prepaid repair service as it’s impossible to get a normal person to book an appointment or to answer a very simple question. We never experience any such thing from a different dealer in the past):

It?s very hard to get the repair service over the phone, I had a technical issue with the purchased car for less than a month after purchasing and no one ever answered the phone. I love thought purchasing the prepaid repair service would have been a great idea but obviously NOT ):

Waited on hold for 12 min 3 times asking if my loaner car was available before I dropped off. They could not tell me. Was a terrible experience.

Excellent service, courtesy and safe Covid-19 practices. Thanks Land Rover Encino!

Best experience I have ever had buying a car! Service was great and I left feeling good.

Pre-purchase process was great. Post-purchase dealership support and LR customer service really disappointing so far. I seriously hope it improves going forward.

One of the best car buying experiences I have ever had. Great customer service and no games. They were very respectful of my time and got the deal done quickly. Dino was great throughout the whole process

great experience, leased a new land rover discovery and I love it!

Repairs and Kris the service guy is wonderful! But, they mark up the cars based on availability and add a dealer up charge to some cars.

I am the proud new driver of a Discovery Sport. Kurtiz helped me through the process and made it very easy! He took good care of us every step of the way. Thanks!

Very accommodating and the service consultants were very nice and responsive.

Ask for Edmond Yadegar, he helped me to get a fix for my car and was very helpful and understanding

I leased a new Defender from Dino Anakwenze. It was the best purchase experience I?ve ever had. I?ve leased over 15 cars of different makes and models and this was by far the easiest. Dino went above and beyond to acquire the car I was looking for. He is the best advertisement Encino Land River could have.

Jordan went above and beyond to make sure I got the vehicle and deal I wanted!

Jordan went above and beyond to make sure I got the vehicle and deal that I wanted.

Edmond at Land Rover Encino is very helpful and great!

If I could give them zero stars I would. Very shady service/maintenance agreement. When I went to use to “maintenance agreement” at another AutoNation dealership I was told it was an insurance policy for 36 months not a maintenance agreement. My lease is for 39 months and they offered an agreement for 36 months that I just found out about it today while replacing my brakes. Why wasn’t this explained in my agreement when I asked, oh it was they called it “prepaid maintenance.” How does a prepaid service agreement becomes and insurance policy that expired without communication from the insurance company that I never knew existed. Very, Very disappointed with this and will never purchase another vehicle from Encino Land Rover.

Love this dealership. Dino got me the exact car and price I wanted !! I love my new Range Rover !

I have been wanting a Range Rover for awhile. Dino got me the exact car at a great price !!!

Excellent experience. I've been having both my 2011 RR Sport and now for the first time my 2020 RR Sport serviced @ Land Rover Encino. Always very satisfied

I ordered a 2021 Landrover Defender through Min., he did a great job of keeping me informed while it was being built (4 months). He is very knowledgeable about the Defender (he owns one) and extremely Polite. If you're buying a Defender, I highly recommend Min.

Edmond Yadegar was excellent and provided professional and prompt service.

Definitely go and ask for Chris if you need to get your Land Rover serviced in the Los Angeles area. He is a pleasure to work with and is the most responsive service advisor at this location. He is an asset to the dealership and definitely makes any service needs fast and easy.

This is my second visit to the Encino location, and the only reason I went back was because of the warranty on a part that needed to be replaced. However, upon further inspection it was a different issue in which I could have taken it elsewhere. I understand that during these unprecedented times that staff, service, techs, loaners may not be up to par/available. I?ve considered all of that. Scheduling: booked out for 3 weeks, even when it?s a coolant issue, which is dangerous to drive with for over 3 weeks. Made the appointment anyways. Loaner vehicle: upon scheduling, mind you 3 weeks out in advance, was ?requested? and not guaranteed. Understood, was told I would be on a waiting list while my car is in the shop. Never heard back and it was in the shop for 2 weeks! Service rep: Unreachable!! I?m sure the call logs alone will show how many times I?ve tried to reach out to figure out when my car would be ready when I was told a specific date and never heard back. 3 days past the ?pick up date? and I couldn?t reach the rep and was constantly sent to VM or told ?I will leave him a message? I know I have been more than patient with it and again, understand possible delays etc but why give a pick up date and not call to let the owner know? I had to call 2x a day for almost a week to figure this out! Quality of repairs: we?ll have to see how long this will last. Had this issue 7 months after the original repair. Pick up after service: wow! It was raining and the person driving my vehicle legit didn?t bring it under the covered area they have for drop off/pick up, where I was standing!! I asked for my key, he didn?t even bother to ask if it was my vehicle, and when I went in, the car was soaked! The door was soaked, the seat was wet! This had to be the rudest form of customer service I have ever received!!! Bottom line, I called 2 other dealerships and they were both able to get me in within 24hrs, not a guaranteed Loaner. One of the reps stressed the fact that I shouldn?t have waited too long but if it was a part that the particular service center had fixed and is a similar issue it was covered under manufacture warranty and it was ?suggested? I take it back for them to repair. I rather shell out $200 more for a diagnostics fee rather than go to Encino. Given the location and clientele I expected a lot more professionalism let alone common courtesy!

The service advisor, Edmond is very helpful and knowledgeable about the Land Rover vehicles. Although, service can be expensive you forget about it, because Edmond, put your mind at ease with his professionalism!

I ordered from Parts Dept. Excellent telephone service and follow up. Went extra mile in coordinating a credit Card Payment with their cashier. Handled direct shipping of the parts to a local service shop (I would have used LR but my daughters friends father had offered to do the install). Parts were delivered direct the following day! Follow up info resulted in unexpected need to program the vehicle for the parts. (This was a Trailer Hitch Install on a 2019 Velar. No one Online has any input as it’s not an offered after market part. Encino has never installed one, nor my local dealer.). I went back to Encino LR the day after the install and met with parts and service. Service was booking a week out. I had a need to use the hitch for a cross country drive in 2-days. Chris in Service said if I could bring the car in the following morning at opening he would find a way to fit me in. Didn’t have to do that for me. Didn’t buy car there, just parts. And I didn’t have them install the parts. At 7:15 the next morning Chris had the Velar and even offers me a ride anywhere I needed. Said it could be noon before it’s down. I chose to walk to Starbucks down the street. He called me at 9:03. Car was ready! Everyone I dealt with at this dealership was friendly and helpful. Everyone. Frankly I didn’t expect it in the city especially when I didn’t buy the vehicle there. Fantastic people and service. If I needed a Range Rover right now I would buy from these folks. Very impressive Land Rover Encino and Land Rover Corporate for such dedication to customer service. This is my 3rd Range Rover in 4 years. There will definitely be more.

I purchased my car at Encino Landrover and have been coming here for all of my service appointments. This was my third time and my final service appointment before my lease is over. My reason for three stars is after I dropped off my car, not one person called me for two days and told me about the status of my vehicle. I had to call the dealership several times to get through the service dept and ask them to have my service advisor call me back. My advisor was Eric, he was nice when I dropped off my car and picked up. But he didn't call me and inform me anything regarding my car. That is why I leave a 3 star.

Excellent customer service and attention to detailA+++

Everyone at LR Encino is so friendly and professional and Edmond Yagedar is GREAT to work with! I bought my car at this dealership two years ago and have only brought it here for my services and repairs.

I have had nothing but issues and problems with Landover Encino/AutoNation dealership. The only positive from this whole Range Rover experience was the purchase in 2018 of my RR extended version with a $120k price tag. I opted in to purchase the extended coverage for maintenance which should cover; tires, wheels, and cosmetic damage to the interior and exterior. At the time of signing of contracts, the coverage for the windshield was requested to be included. I was told not to worry that it was included. I signed on the dotted line. On the first visit to fix the scratches on the wheel, instead of repairing the wheel back to unnoticeable or replacing the wheel... I now have a super noticeable black marker painted gash in the wheel. My grand-son could have easily done a better job with play-doh and spray paint. Upon picking up my car I pointed out my displeasure of the result but was told that nothing else is covered under the protection that was purchased for $4,000.00. When the windshield was cracked I called the dealership and was told to bring my car in. The car was taken in, and later in the day I was called and was told it was not covered at all, and was specifically crossed out of the contract. When cosmetic cracks appeared on the steering wheel, again there was no coverage. Moral to this whole story: Buyer beware... Read the fine print and read it again after you sign the contract. Or save yourself the 4k+ and don't waste it on the AutoNation car protection coverage scam. Money is totally wasted and it’s very frustrating to deal with the service dept. It is also impossible to get a timely appointment with them, especially if you do have the coverage and are not paying cash for service. In the end I feel absolutely swindled by these sleazy car dealers, I am shocked that I was treated like this by Autonation Land Rover. I am also shocked that Jaguar Land Rover automotive PLC and Jaguar Land Rover Limited allow for this to go on. They need to take better control of their dealerships

After attempting to work with Hornburg Land Rover on Sunset where I was made to feel like I should be honored to even be allowed to step foot into a Land Rover dealership; I attempted to take me business to Encino as I was eager to get a Defender and not give up on the Land Rover brand based on one poor dealerships treatment. Encino made me feel so welcome and like I was an actual customer. From start to finish - they made me feel like they wanted to me to have a satisfying buying experience and that while Land Rovers are of course nice vehicles - it is still the customer that matters. I am so happy I found Land Rover of Encino. I would provide five stars all around; but the buying process took a really long time. I was waiting around for a few hours - either way still walked out very happy! Kurtis and Fay are both amazing.

I have had nothing but issues and problems with Landover Encino/AutoNation dealership. The only positive from this whole Range Rover experience was the purchase in 2018 of my RR extended version with a $120k price tag. I opted in to purchase the extended coverage for maintenance which should cover; tires, wheels, and cosmetic damage to the interior and exterior. At the time of signing of contracts, the coverage for the windshield was requested to be included. I was told not to worry that it was included. I signed on the dotted line. On the first visit to fix the scratches on the wheel, instead of repairing the wheel back to unnoticeable or replacing the wheel... I now have a super noticeable black marker painted gash in the wheel. My grand-son could have easily done a better job with play-doh and spray paint. Upon picking up my car I pointed out my displeasure of the result but was told that nothing else is covered under the protection that was purchased for $4,000.00. When the windshield was cracked I called the dealership and was told to bring my car in. The car was taken in, and later in the day I was called and was told it was not covered at all, and was specifically crossed out of the contract. When cosmetic cracks appeared on the steering wheel, again there was no coverage. Moral to this whole story: Buyer beware... Read the fine print and read it again after you sign the contract. Or save yourself the 4k and don't waste it on the AutoNation car protection coverage scam. Money is totally wasted and it?s very frustrating to deal with the service dept. It is also impossible to get a timely appointment with them, especially if you do have the coverage and are not paying cash for service. In the end I feel absolutely swindled by these sleazy car dealers, I am shocked that I was treated like this by Autonation Land Rover. I am also shocked that Jaguar Land Rover automotive PLC and Jaguar Land Rover Limited allow for this to go on. They need to take better control of their dealerships

Land Rover Encino is seriously undersized for the amount of business they have. Sometimes it means an overlong wait for the service rep. This time, the car was ready early and everything is smooth as it can be.

Fight broke out between two transients in the main showroom during my appointment. Was a memorable experience. The staff is very professional. I know it is his job to upsell but finance guy should not try to add more warranty to a Hyundai product which already has a great warranty.

Chris Torosyan is the service assistant I will recommend to every one. He addressed all my vehicle need in timely matter. Thank you Chris.

Great service, sales rep Ali was great in giving me the best deal possible

It was very hard to get a service appointment with the receptionist however my service advisor Edmon is very nice.

Encino Land Rover has treated me with exceptional customer service. I have leased 2 LR now. Sudir Sood (GM) has been very professional and always kept the relationship with me for past few years. Also, Dino (Manager) who I met for the first time today was also great and made the buying experience simple and ease during these unprecedented times. I recommend both. Definitely the best!!

Dismal service I had to go twice fir the first service and the second time around I waS told that since I had less than 5 K on the car, they would only change the oil and nit do the complete service and that cost me nearly 400 dollars!

I want so badly to be able to say that I recommend this dealership. Unfortunately, the 2 or 3 good people that work there can't make up for a crammed, understaffed location. I couldn't believe how long the buying process took once we had the car sitting in the lot. Service is an absolute nightmare. Honestly, if you have questions feel free to ask because I've dealt with it ALL from this place. If you get one of their good employees in any sector, you're lucky. Steer clear.

I couldn't believe how long it took to buy my car here. Our salesman was great. But the poor guy can't carry the whole xxxx dealership on his back. Service has been an absolute NIGHTMARE of epic proportions. The service manager is great but, again, there's no way he can make up for the severe understaffed-ness of this location. It's tiny, crammed in a corner of Ventura Blvd., and my car had a hole in the tire literally when I took the car home. They take FOREVER to complete service, you can't get a hold of anyone because they outsourced their calls to God-only-knows-where, and AutoNation won't let me transfer my maintenance package to the other Land Rover that actually has room and is comfortable and has employees who don't suck. Give Julian, Jaxson, and the receptionists a raise and start over. I expected way more and honestly, if I can avoid it, I will never buy a car from an "AutoNation" dealership ever again. I can't even believe this crap.

Service excellent, came to meet Dino to check the car we are buying , two hrs after we are done with the deal .

The staff is professional and knowledgeable. Edmund in service is great and anticipates what is needed. Bijan in sales will do the best thing for the customer. I bought out my lease and he was guiding me the whole way to my advantage.

Great service, personable and attentive sales people. Narek has helped me with 2 cars, and I will definitely go back for my next vehicle. I've been to other Landover dealerships - the service was completely lacking - Landrover Encino does a great job.

The service area reception was very unengaging, and we were not treated with much professionalism.

Service was good. Rep was helpful . Pleased with the service done on the car.

Great experience! Minh was awesome, super knowledgeable and went the extra mile to make the sale happen!

Able to work out most everything online. The car was waiting for me as discussed when I arrived and my salesman (Dino) kept the process moving quickly. The financing process was smooth and easy as well (Amir).

Edmond at Encino Land Rover was great! Awesome service and great communication

Erik was amazing. Extremely helpful, thorough and extraordinary customer service. Getting the appointment was rather annoying however and none of the phone calls I made were relayed to the service department.

Younas our salesman went above and beyond to make us feel right at home at Land Rover Encino. It was by far the best and most comfortable car dealership experience my wife and I have ever had. We could not be happier with our Range Rover.

Younas our salesman went above and beyond to make us feel right at home at Land Rover Encino. It was by far the best and most comfortable car dealership experience my wife and I have ever had. We could not be happier with our Range Rover.

I've been a customer for many years but recently, I have no good words for Land Rover Encino. Two years into my 2018 Range Rover Sport, the vehicle suddenly died on me and stayed at the dealership for almost a month. For weeks, they couldn't restore the electrical and computer failures and every fix they attempted wouldn't stay. Four days after I picked it up, I traded it in for a 2021 Range Rover Sport thinking it would rid me of my worries of getting stalled again or just the anxiety not having a car to drive but 360 miles into it, the console computer died on me. No AC. No Radio. I drove it back to the dealer and no they were too busy to attend to me so I just drove away. No sympathies or apologies expressed. How disappointing.

Great experience, showed me all the cars with patience and walked me through all the process

I had a 2018 Range Rover Sport that literally died a month after it's 2nd year service. All warning lights went on and it became unsafe to drive. I had it towed to Land Rover Encino where it stayed for almost 30 days with two weeks of that I was without a loaner vehicle. For weeks they attempted to fix the issues and when they finally did, I decided to trade it in for a 2021 Range Rover Sport to address my lack of confidence in driving a car with electrical issues. 360 miles into my new vehicle, the onboard computer went dark. No AC. No Radio. Nothing was working again. I called the dealership to let them know of this and I drove over to see if anyone can help me. It was a Saturday afternoon and everyone was busy so I left with a defective brand new car. To date, no one has even apologized or acknowledged accountability for this untoward and unfavorable experience. Never again will I do business with Land Rover or Land Rover Encino.

I am a "raving fan" of the customer service at Land Rover , Encino!! I have a very complicated work schedule and John Minor persevered with me to execute a good time for service and even personally helped me with getting my car to their facility. He showed he really cares about the customer-he took extra time to accommodate me and was so pleasant to work with. Everything was taken care of with my car to my perfect satisfaction!!! His customer service makes me want to return to Encino Land Rover and tell my friends!!

I want to thank Dino and Fay for making my experience exceptional..highly recommend the dealership. Thank you.

Peter was very professional and detailed with my vehicle service needs.

Just had my Range Rover serviced at Land Rover Encino. My service rep Edmond was extremely helpful and polite. He made sure I had a complimentary rental vehicle to get me on my way. He stayed in contact with me while waiting to hear what was wrong with my car. Afterwards, while picking up my vehicle he processed the paperwork and I was done and out in a matter of minutes. I appreciated that he was respectful with my time I would recommend him to anyone who needs great service. This is my fourth Range Rover from Encino. And my salesman Bijan was equally as impressive. He always finds the best vehicles for me. If he doesn’t have it in their inventory he will do the work to find you exactly what you want.

Mickey was fantastic! If you ever need a salesman that gets to the point and helps you through the process in an organized manner (while making it a fun experience) he’s your guy! Don’t hesitate to call Land Rover Encino if you want an all around great experience...but also, ask for Mickey!

I realize everyone has a different story / experience when it comes to customer service, most people only write bad reviews etc. I have to say my experience at Land Rover Auto Nation, was the best after sales I have had in my life. I worked with Peter, who was exceptional. Communicated well, was extremely fast and a delight to work with to service my Velar. But that is on the front line . I don't know what the mechanic did, but my car drives the best it has ever driven. I bought it brand new and it's now 2 years old. It's like i have a new car only it's better than the new car i got. Weird. Any way, Auto Nation literally restored my love of Land Rover, I was switching out to get a Tesla, but now I have found them I am staying in the Land Rover family. (I had a bad experience with Land Rover Pasadena) Buying a car you like is one thing, you have to have a good after sales team too and Auto nation has that. Thank you!

recall done in timely manner and car came back very clean after thorough wash.

I realize everyone has a different story / experience when it comes to customer service, most people only write bad reviews etc. I have to say my experience at Land Rover Auto Nation, was the best after sales I have had in my life. I worked with Peter, who was exceptional. Communicated well, was extremely fast and a delight to work with to service my Velar. But that is on the front line . I don't know what the mechanic did, but my car drives the best it has ever driven. I bought it brand new and it's now 2 years old. It's like i have a new car only it's better than the new car i got. Weird. Any way, Auto Nation literally restored my love of Land Rover, I was switching out to get a Tesla, but now I have found them I am staying in the Land Rover family. (I had a bad experience with Land Rover Pasadena) Buying a car you like is one thing, you have to have a good after sales team too and Auto nation has that. Thank you!

I bought a car at Encino Land Rover 2 weeks ago. I should say the purchase process was totally straight forward. Micki , Jordan , and all the other people who helped me were extremely professional, friendly and helpful.

If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen. I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN!

I had very good experience! My service adviser Sharone Adwaney was professional, helpful and very attentive. Car was fixed, cleaned in a very short time. I am very pleased with the service

If I could put 0 stars I would. I brought my 2018 Velar to service at this dealership, which is also where I purchased this vehicle from. The reason I brought it in is because the car would randomly sway and would get especially unstable while braking, making the car too unsafe to drive. PETER BENAVIDEZ, the service representative I was paired up with had a technician look it over, and they came to the conclusion that an alignment and new tires was all that was necessary to make the car safe again. After spending nearly $1,000 and 2 weeks without a car, I drove off the lot and immediately noticed something wasn’t right. I stopped on the side of the road and called Peter and he told me that according to his technicians, the car was drivable and perfectly safe. He said if I had any concerns driving it, I should schedule a test drive with the tech to show him how unstable it is. I proceeded to take the side roads home and have left it in park since. I’ve been trying to schedule the test drive, which is pointless because any person who has driven a car would know that this car is UNSAFE. I have left Peter over 5 voicemails, of which I have yet to receive a response from over the course of the past two months because he is always “with a customer” or “on his lunch break.” I got sick of chasing Peter Benavidez with no response and requested to speak to a manager this morning, who also happened to be with a customer and was told I’d be contacted after emphasizing the fact that my car is not drivable. I have yet to hear from anyone at Land Rover Encino. This is a much different experience from when they wanted my money for purchasing the car in the first place. I expected that with such a price tag and such care for the customer on their sales end that this couldn’t happen. I have owned this car for over two years and know when its safe to drive. As of now, I am left with my expensive paperweight in the driveway as I wait for a response. I JUST WANT A SAFE CAR AGAIN!

I had a quick emergency that needed assistance from the local Land Rover dealer. I gave a quick call and the service manager allowed me to stop by give him a particular situation. This group stands behind the range rover land rover policy that the customer comes first! Another range rover dealer completed a major service for me and something came up as a warning on my cluster. I contacted my original dealer and asked what is recommended? He suggested the local dealer for an immediate remedy to my situation. Having purchased a vehicle from Auto Nation previously I followed his advice. After contacting the dealership they suggested that I come immediately and they would fit me in. When I arrived I was greeted by the new service director and his team. Already I was impressed but still concerned about my situation. After a brief explanation the service director took it upon himself to get my vehicle into the shop. Given the simple fix I was in and out in less than 35 minutes. Now I understand this won?t happen every time but I appreciate what transpired here. I will continue to bring my vehicles in for service at this dealership. They stand behind the brand and they appreciate their customers.

My name is Jose M, Roig, the attention I received from the seller was very good, I made myself feel comfortable and most importantly, the whole process was very fast. I will definitely recommend Mr. Jeff Ficarra. Thank you. JM Roig

Brought Range Rover Evoque in for replacement of delaminating tail lights. Service took 2 hours to complete without car wash. Was told it would be a quick service. Service advisor didn't arrive until 30 minutes after I arrived at 830 (although my appt was for 900) Had to request from other advisor on duty to help me after 20 minutes of waiting. After it was completed, I was told 2 other lights were delaminating as well. why wasn't this ordered on initial issue review? I now have to bring it in again.. This is third service visit in under a year for issues which should have been avoided..

My service provider Sheroan has been taking care of my Range Rover's for many years and I can always depend on him.

Everyone at Ft Lauderdale Landrover is fantastic to deal with!!!!! Thanks you!!!!

Great service and dedication!!

Another disapointment yet again. After booking my service with 2 months in advance and called couple of times to make sure i have a loaner, i went last saturday for my service appt and guess what? NO LOANER FOR YOU.. everytime is a completly nightmare to do service at this location and the only reason i keep going is guess what? There is no other LR dealer around!!! On top of that the premium that you pay for the car plus the premium you pay for “service” to get a shitt¥ experience is just not acceptable. I go through this nightmare every year with service department. I wish i could give 0 stars.

Excellent service!!! While I was on my way to get a new Audi, I decided to follow my intuition and randomly stopped by at Land Rover Encino on a Sunday afternoon. Upon immediately entering the vehicle showroom, I was greeted by a sales rep. who connected me with Min. He was incredibly knowledgeable, professional, hard-working and genuine throughout the entire process. I am extremely pleased with Min’s excellent customer service as he got me an excellent deal with zero pushiness and within very little time. I would HIGHLY recommend working with Min for any Range Rover or Land Rover vehicle purchases or lease!

BE AWARE!!! Had I read about 1.3 star rating out of 5 for the dealership, I would have chosen another dealership. Unfortunately typical car dealership tricks like not being responsive and "passing the buck" until 5 day return guarantee is over.... disappointing purchasing a Land Rover is not a premium and professional experience. This dealership is no better than a gimmicky used car dealer.

best experience ever of buying a vehicle. All of their team members are just awesome, work like a family. Eric - Sales Manager was very accommodating. Made me the best deal, Mickey - Salesman, was so very helpful , delivered the car at my apt midnight on a Sunday !! 100% recommend - Buy from them

Stay Away! The absolute worst "Dealer Service" experience I've ever had and I had to say something about it. #1 I would not recommend buying a Land Rover Range Rover because it's problem galore!!! #2 If you buy one...Do NOT buy one from Land Rover Encino. You pay $130,000 for a car that has to go to the shop every few months and when you take it in with an appointment w a "loaner car" they will not have a loaner car for you. This has happened twice now.

We had an amazing experience - our sales person was the right fit. He was very friendly and went over and beyond to find us a Car we wanted. We left the Dealership really pleased. Thank you very much and we definitely would recommend Land Rover Encino to our family members and friends also our sales person: Cassio Santos he was extremely professional and helpful!

I have received 3 emails asking me to review an Encino, CA Land Rover dealership. I’ve never been there. I live in Florida.

It’s an awesome vehicle. Had the opportunity to view it from the driver and passager side. Smooth ride and well built vehicle.

Poor service

Picked up 2014 Land Rover Range Rover from the Land Rover dealer in Pompano Beach. Overall, by far, this was the best car buying experience I have had. Everything was delivered on time and as promised. Very straight forward and pleasant experience. Martin Ross - many thanks for helping me throughout this buy.

Great dealer. Love to own one of these.

Recently had my evoque in for maintenance service. Done the same day. Also, my advisor Edmond is Awesome! He has been my advisor for a few years. Keep up the great work!

Loved my entire experience getting into my new Range Rover. Dino was incredibly helpful, so friendly, explained everything with full transparency, he really changed the game making shopping for a car a pleasure :)

If you haven't bought here. Don't bother going. Their service calendar is booked (6-10) months in advance and even if you show up they won't give you the time of day unless you are a current high value customer.

I brought my Range Rover sport autobiography in for a camera recall which would take 5 hours to download. I booked the appointment a month out and Encino still didn't have a car for me on the day and never seems to when I get my car serviced. The service department is very nice, staff, etc., but this aspect of LR Encino I find extremely frustrating. Also, the next day I get an email from LR Encino saying that my car needs to have its service???? They couldn't do it while I had my car in there for 5 hours?

All good, thank you.

Thank you so much Jaxon for getting us the best deal out there for the range rover sport. the customer service was unbeatable. Everything went so smoothly. Everyone at this dealership treats you like family. Amir was really good too. He made the paperwork process much faster and not boring. I'm very happy we picked Range Rover and this dealership specifically. When you come here please make sure you ask specifically for Jaxon because he is definitely the best salesperson and very very knowledgeable about all the cars and getting you in the right one.

Had a very pleasant experience when assisted my mother to purchase a car at this dealership. Jeremiah was our salesman, he was very pleasant & really went out of his way to try to please my mother & to keep her comfortable. She has problems with her knees & every steps she takes is extremely painful & I really appreciate that the manager came to where we sat to finish finalizing all the documents. We had a really great experience at this dealership and would recommend it to all for their excellent customer service!

Very rude! I came here with my girlfriend and we were car shopping for her, she was interested in the Range Rover sport and the salesman who was helping us was so dry and rude and didn’t let us test drive the car lol. How you not gonna allow me to test drive a car I’m going to be buying .

David Schmidt found me the car I wanted even though the car wasn't on the lot. He made the process simple and easy. The best dealership experience I have ever had. Thanks again for all your help

Best dealership I've been to in my probably short, ten year experience I have buying vehicles, Hunter Guzman was straight, honest and attentive from the moment he replied to my very first emails, even giving me some tips here and there. Not a moment I was disappointed nor felt pressure or lied to. financial service manager Eric Sabre was also transparent, super patient and very very helpful with the contract. I travel from Nevada for this purchase, and couldn't be happier with the experience and our new vehicle. Although I cannot speak for the main make and models they sell (Land Rover), since my purchase was a Hyundai. I can honestly say they have one of the most reasonable prices on their vehicles in the west coast. Hunter, Erick. Thank you !!! Kind regards, Carlos.

Had a terrible experience here. Made an appointment with a sales rep, and was blown off. We did not find out the rep was unavailable until we arrived. Once we arrived, other free staff did not offer to assist. Additionally, the staff did not seem to take Covid precautions seriously. The showroom was crowded, and we witnessed several staff members walk by with masks off or only partially covering their faces. We went elsewhere.

this is the WORST dealership!!! The service department is terrible. I just got my car back from service and a week later it stalled on the freeway. I don't pay all this money for a Range Rover to risk my life when it breaks down on the freeway. AVOID THIS DEALERSHIP AT ALL COSTS! I give them 0 stars.

I initially had a great experience with my sales rep. He was very friendly and treated me kindly, which of course could have also been that I was an easy sell buying the car of my dreams and knew exactly what I came in for. My vehicle wasn’t ready to take home the day I purchased it, so had to come back 4 days later to pick it up as they worked to get it ready. The day I picked it up they notified me the navigation wasn’t working and I would be contacted within 10 days when the part came in to make the repair. No big deal at all, I can live with an iPhone. That is where the love story ended. Not only did the navigation not work but the breaks were squeaking, which I chalked up to an item they could be looked at when I took my vehicle back to them. 10 days came and went. I started to contact the dealership to get the repairs made after a few weeks with no response. Fast forward to 2 months after I purchased the vehicle I was heading out on a road trip and really wanted the navigation repaired. I had also found that the oil life tracker wasn’t working, nor the tire PSI monitoring system. There was clearly a software issue with the vehicle. I called 15 times before finally getting ahold of someone only to find out they had no idea what I was referring to and was going to have to schedule an appointment to bring in the vehicle to have it diagnosed. AND they had no appointments until after my vacation. Again fast forward, my vehicle is now in their service department 3.5 months after purchasing it. I dropped it off on Friday, 10/9. They stated they’d call me the same day, but there was a chance it could be Monday due to being backed up. I was not called on either day. I called the service department and my rep 7 times on Tuesday for an update. Left voicemails with no response. It is now Wednesday, 10/14 and have not received one update on what they need to do to my vehicle or when I may get it back. I did get a loaner vehicle, 10% quality in comparison with a cap on the mileage I can utilize it without having to pay. I am an essential worker that commutes daily and now have to worry about where I can go for work. Note that I live in HB and took my vehicle to Encino where I purchased it because they said it was a scheduled repair but after dropping it off a rep told me I could have taken it to any dealership because this was a warranty item. Have a feeling they never had intentions of repairing my vehicle within 10 days but that I would seek assistance closer to home. I went from crying because of pure joy driving my dream vehicle on my way home from this dealership to now crying of complete frustration and regret. The only reason I am giving a one star is because a) I have to and b) because even though my sales rep lied about the navigation being a known item needing repair and being scheduled to take care of, he was nice to me.

Terribly hard to contact your rep. Even left voice message, but no return call or late call back. Are you SERIOUSLY selling cars and services? Do you know the word "Customer Satisfaction"? MAY NOT !

It is terrible hard to call to this place. No body answered the call, Service, Parts and even Sales department... Very mad

I’ve had my 2020 Discovery for 2 weeks now. I sent my concerns to my salesperson the day after the purchase. I’ve owned a Range Rover before and although the Discovery is not as pricey I expected the amenities to be similar. We were shown the features that were on the car but when I got my car they lacked most of them. The fact that there is a key icon on the door handle and yet you need a key to open and lock the doors. The rear door is manual without a closing button. The seats are not climate controlled. The drivers seat does not have a separate setting for the second driver. Only to mention a few things. Further although the monthly payment was perfect when we negotiated the sale, when we got into the little finance room it was “sprung” on us that e needed to pay $44 or $99 more a month for servicing. I drive a Mini Clubman (which my husband now drives) with every single one of those amenities. I have more than “buyers remorse”. I am so sorry I’m in this lease for 36 months

PLEASE SPARE YOURSELVES THE TROUBLE AND GO ANYWHERE ELSE BUT NOT ENCINO LOCATION!

Don't bother bringing your vehicle here if you did not purchase it from the dealership. My personal experience (since this dealership has been purchased by a new owner) has been nothing but poor customer service! I can handle disappointments and even being told "NO" but what makes the disappointments and being told no far worse is when NO ONE in the dealership calls you back! I mean none! No return calls.

terrible service. this isn't new york.

Love my new Range Rover. Bobby is the greatest.

Rude customer service at all When u need to speck white someone all of them in a meeting. I don’t have AC on my car and I ask to speak with someone that he can give me in the same day or two days a rental car They all in meeting 0 stars 0 customer service They just want you to buy a car and when you really need them nobody help you

I’ve called four times over the course of two days just to schedule a service appointment . I was told I would get a call back still hasn’t happened . One of the wurst luxury car experience of my life .

Jonathan was helpful and pleasant. Easy transaction for me.

Michael went above and beyond for us. Probably the most seamless process out of every car I have ever bought from JAG/Land. His dedication and follow ups led to a great purchase for us and he stuck to his word and made it happen. Cuddos to Michael Skierka and Amir

chris was great communication and delivery was perfect

Loved working with Dino and the team at Land Rover Encino! They made the whole process so easy and found me the perfect car! Will be going back to them in the future.

From the beginning to end, the customer service I received from Aldino was impeccable and seamless. “Bar none”, this has been my best car buying experience I ever been a part of.

Had a really good experience at this dealership. Dino and Amir were great to work with. Straight-forward transaction, no BS--refreshing for a change. Would've given 5 stars, but wait to finish paperwork took much longer than I hoped. (Still not as bad as I've had at other dealerships, though)

I will Always recommend Land Rover Encino , Great Service , Great people, Great team.

After purchasing four vehicles from this dealership, and trying to get a refund on a my Gap Insurance. What a headache!!!! I'm done with this dealership. Crazy thing is, it's only for a couple hundred dollars. There's other dealership in California.

Land Rover of Encino offers- mansplaining, slow service and lots of attitude. However the receptionist Andes is the only bright light in this sea of darkness

I had a feeling they ripped me off. They tried to charge me almost $1000 for a passenger door lock repair. I’ve called around to 6 other Land Rovers to ask what they’d charge for the same exact service and they all said I was over charged. When I called the man who was my Service advisor (Peter) about this to ask him to be honest with me and fix this, he said it was my fault. He admitted they charge more than other Land Rovers. Then he told me that 3 other Land Rovers charged this same amount. I called 2 of them. Nope. They gave me the price they charge for this and it was way less than what Peter charged me. Someone else told me they over charge women. I’ll never go back there again and I’m reporting them to the BBB and anyone else that will listen. Peter flat out lied to me. That’s dishonest and that’s theft. He took advantage and seems totally fine with taking advantage of people during this pandemic. Other Land Rovers charge a lot less, so call around and get prices first.

I had a great experience buying a car form range rover of encino. They are super professional. They did not try to play games. The whole thing did not take more than one hour. I specially want to thank Jordan who put together a good deal to my specifications.Highly recommend

Door panels stopped working on velar after 3 months and it’s been 2 months since I haven’t heard back from them. I guess they’re just waiting for the warranty to run out.

terrible customer service, was waiting about 10 min, most of them was hanging around, couldnt see any to help us. would give 0 start if google had that option !

This experience was great. Rosalie Wayman was my sale rep and she was so amazing. She got me pre-approved for the car I wanted which was a brand new 2020 Range Rover Velar. She was so nice and very courteous. She made sure I got what I wanted. I really appreciate her kindness. She’s not just a sales person she really is a sweet lady and she will do what she can for you. Thumbs up from me for sure.

The service took longer than expected and then wasn't a very good job. The cover to the cup holder area slides rather strangely, different from a year ago when I purchased the car and the back of the driver's side rear seat was skuffed up with black marks. The service rep didn't tell me what the software upgrades were going to do or how I had to reset a number of settings. - That would have been nice to know. I left the dealer with only enough gas to make it around the corner, whereas when I came in I had 1/4 of a tank.

Excellent service. I highly recommend Land Rover Encino.

I called parts dept. on 7-22-20. After a long ring the service dept answered the call & transferred me back to parts. They answered for less than 2 seconds & mumbled something I could not understand & put me on hold. After 5 minutes they picked up only to put me on hold again. 10 more minutes later there is ringing. Probably reminding attendant he forgot about me. I let the ring go on for about 1 minute & gave up. What a wast of my time. They need better & more help in the parts dept.

Everything went well service was good Edmond was very helpful

Ask for Edmund! Great help!

Kurtz made our visit so pleasant it was an easy process. Thank you Auto Nation

Excellent easy experience.

You know it's bad when you'd rather pay out of pocket to have your car fixed, than dealing with the dealer for what would be covered by the warranty. Everything from Sales to Service is awful at Land Rover Encino (and South Bay for that matter). So much so that I'm selling my car to get as far away from Land Rover as possible.

Every thing was handled very professionally and in a timely manner.

I have always had a great experience working with Land Rover Encino. Their professionalism, efficiency and warm personal greetings have guided me back time and time again. Dino, whom I've purchased a few vehicles from is a gem and asset to the company. Edmond, my service coordinator, is equally an asset. Between these two gentlemen and the service provided I'll continue to patronage this location.

Mr Kurtiz Williams was very nice and helpful. The lady who did the final paperwork for the purchase of my Range Rover Sport was excellent and very nice! She needs a raise! The dealership was OK- the rest of the staff didn't seem too engaged with the clients and not too friendly. Who knows; maybe stressed over Covid situation. I still feel the price of the vehicle I bought was a bit over the price it was worth. I purchased it because it was what I was looking for and a beautiful auto. Thanks again Land Rover Encino.

5 star excellent service. My Service was handled by Chris. I got best customer service. Thank you Vladimir Vardanyan

Everything about my experience was great aside from the fact that we had to stay 2 hours after closing. I realize that things like buying a car takes time, but 4 hours altogether is a bit much. But the people there were really nice and the selection was huge!

My Landrover got stolen on March 2nd right off our driveway in the middle of the night and was recovered the very next day and brought it directly to the Encino dealership. Words can't express the level of frustration and inconvenience that this has placed on me and my family during these unprecedented times which added more insult to the injury. I was told that the car should be ready in about two weeks after doing an initial assessment at it. There was no body damage and a few cut wires which the thief caused in his attempt to turn off the Geo Tracker. Then, I never heard back from my service guy, nor has he returned any of my phone calls or emails. Then, another service person called on June 8 (more than three months later) to tell me that the other person who was handling my case is no longer with the company and that the car is complete but I owe $1600 before they release it. I went back to the dealership yesterday to learn that they never contacted the insurance for the additional cost so they can send a check. My insurance was not even notified that there were additional charges and that delayed it another 10 days. 3.5 months to repair a car that had a couple of cut wires . No to mention paying over $4,000 in car payments, and the $1000 deductible, for a vehicle that my wife supposedly wanted to enjoy and safe to ride with our 3.5 year old son. I expected some sort of monetary restitution for the trouble that my family and I went through but all I got is "we're sorry." I have another Landrover which is lease is out in October and this would be my last time buying or leasing a Landrover,

I was interested in purchasing or leasing a vehicle from Land Rover Encino. I spoke to one of their sales rep, Andreas, who was very responsive at first until I explained my budget and it would turn into a situation where I'd be purchasing or leasing a lower end model. He seemed very helpful at first but then went unresponsive. I hung in there with him because of Covid and giving them the benefit of the doubt. The next red flag was when we scheduled a test drive and he called me 1 hour before our appointment to cancel b/c the vehicle I wanted to test drive was not at the dealership. Okay, I can overlook that... then he was supposed to get me some pictures and quotes and went radio silent. I felt like I was bugging him when asking for numbers so that I could give him my business. I really wanted to get into a range rover evoque and was hoping we could come up with a deal that would work. Again, I get that I wasn't his typical big spender and was being budget conscious in a time of uncertainty economically. I wrote his manager, Sammy, and asked for the quotes from him since I didn't feel like a priority to the first rep. The manager was responsive at first but last Wednesday he promised me a quote by Friday. On Friday morning I wrote him an email asking "please don't forget about me, I'm looking to make a decision this weekend" -- never heard anything back. Completely disappointment in what is supposed to be a luxury brand treating their potential clients like they don't matter. I'm giving 2 stars instead of 1 because Andreas was very nice and seemed caring... he was just unresponsive and maybe had too much of a work load to deal with a small deal.

when you take your car there and when you call to see whats going on they never answer the phone and they never call you back you have to sit and wait until they call you and they put you on hold for 45 minutes my car was there for 1 week and they never gave me a loaner after that they still did not find the problem

Great dealership to get your RR....

Worked with Andreas (internet sales team)/ Fay (finance) and Sudhir (GM) on my purchase during COVID-19 period. Great people and efficient purchase experience. If you are planning to buy/lease a RR, i would recommend Encino LR above any nearby dealership (T-Oaks or Pasadena). Thanks again Autonation Encino Team!

Great place, couldn't fix my car.

We had a great experience! Our salesperson Jonathan was very helpful and patient as I went through the process of test driving different cars and he answered all of my questions. He made sure I got exactly what I wanted and the entire team at this dealership was very nice. I highly recommend this dealership and ask for Jonathan!

I was hunting for a white A-Class for about a month, and finally found one at this dealership. Called and spoke with Sammy. Super nice guy and easy to talk to. Went to the dealer to see the car and was assisted by Sammy and Bobby (mainly Bobby). I wanted the car, but I was on a time crunch to get back to San Diego. Sammy told me he needed an hour of my time. I was hesitant, as car dealers normally have you in the "chair" for 2-4 hours when buying. To his word, 1 hour and 5 minutes later I was starting the drive back to San Diego. Bobby was extremely nice, very knowledgeable and great to work with. Sammy is a man of his word (tough to find that in the car dealership world). Highly recommend!

I purchased Autonation package as recommended by financial service manager Fay Aminian and she said if I have any question in the future I can contact her anytime. The truth is I never get a chance to ask anything about that $5000 package afterwards cuz she will only be there "tomorrow".

Don?t trust the sales and service department !!!!?????

John Minor is the best in their Service Dept!!! He took car of my car and kept me well informed of all the details associated with fixing my car. I truly appreciate his assistance and he is a great asset to Land Rover Service in Encino!!! 😁

Employees at dealership are nice and try to be helpful but the Range Rover company is very uncooperative. Range Rover is an unreliable car, breaks down frequently and takes months for parts to arrive. They have too many lemons. My motor broke down after 6 months and the car has been having trouble since. I DO NOT RECOMMEND RANGE ROVER unless you are looking for headache!

I had an issue with my Land Rover and took it into the Encino dealership early 2020. The problem came back so I called the service department and a new advisor, Edmond answered. He gave me an appointment right away, and provided me with a loaner vehicle. Within 2 days I had my car back and the issue was resolved. He was very professional and followed up with me several times to make sure I was up to date on their progress. He patiently listened to the issue, didn't rush me, showed interest in resolving it, and overall made the process very smooth. The receptionist was also very polite and helpful. I had a great experience.

I needed an oil change and my a/c unit looked at. The soonest appointment I could make was about 3 weeks out. I made it for 10:15am. I arrived at 10, and the advisor was finishing with someone...or so I was told. There were 'social distancing' signs everywhere, but no one seemed to be adhering. At about 10:30 I was called over to the advisor's desk ... where a previous customer was still seated... and the advisor began our first conversation. I literally had to stand behind her and talk over her head for 20 minutes as she sat there scrolling Instagram the entire time. Was I offered a seat? Nope. Was she asked to leave? Nope. She just got to sit there while I stood behind her and spoke while the advisor went over my personal information. I found it incredibly rude and, in light of everything happening, hazardous. I was quoted about 2 hours for everything to be finished. I opted to wait. It was 4pm by the time they finished with my vehicle with no explanation as to what took so long. Also, the signs say the place was sanized 2x a day -- I was in the crowded waiting area with people (no adjustments to the waiting area were made for social distancing) for hours and no one sanitized a thing over there.

Drove down to look at a Porsche after texting with salesperson Bill Carroll who failed to mention that the Boxster had a huge hole in the convertible top - a $2500 fix that they asked ME to pay for if I purchased the car. Seriously? Thanks Bill for your honesty and offer, I'll pass.

Land Rover Encino Great place to buy a car,they have the best finance team and sales rep

John was very helpful and friendly. Thanks for the updates regarding my car. Great customer service !!

I brought my car in for a factory defect, a windshield leak. It took 4 months to get the part which meant my car had to be garaged when it rained. The part finally came in and I took it in for installation. The next morning I received a call to say my car was flooded because they left it out in the rain without changing the windshield. The car wouldn't start, electronics and carpet were ruined. No apology. Then the service agent tried to accuse me of bringing in the car flooded. Records and video showed the car dry, pristine, and fully functioning. I had to fight the dealership at every step to get the carpet replaced and wiring. I demanded a 2 year warranty to cover the potential long-term water damge. Initially they wouldn't even provide me a loaner car because they said they were reserved for important customers, much less any of my other demands. I had to call the Range Rover corporate office to get them to do anything. It took only 6 weeks to get my car back! When I finally got my car I found it keyed on four sides with paint hanging off the doors, and a large series of deep scrapes along the trunk from a collision. Initially the dealer said they would pay for the repairs, but then I got a call from the manager who told my wife we are con-artists and why should he pay for repairs to an old car? My car is 3 years old and I paid 89K cash. It is the third car I bought from this dealership, the last was a year ago for 120k. Now I'm having my insurance company sue the dealership to pay for my repairs. I take the utmost care in my car and I have been totally loyal to this dealership. I feel so victimized and angry the way this dealership has treated me. My wife and I are both working professionals and are not used to being treated so unprofessional. They obviously don't care about their customers or about customer loyalty.

checked my car in early on a Friday morning. it took the dealer almost a week to get my car fixed. I called 4 times and kept getting the run around by my service advisor. who never bother to call me with updates.

Peter was great - very personable and followed through with phone calls and updates.

Fast, professional, and kind. Delivered accurate and on time service. Recommended...

Fast, professional, and kind. Delivered accurate and on time service. Recommended...

I have no issue with the vehicle. I love it. However the service department and the people who work there in the office get 0 stars. My check engine light came on in late February and I called to make an appointment. I was told that there was a 6 week wait! So I made an appointment at another dealer and got an appointment in 3 weeks. However, they called and canceled my appointment a few days before the date. I finally did get an appointment at Encino after several calls and differing information. It was fixed in one day. Something minor. The staff was uncaring and unapologetic to say the least. During the Corona Virus situation none of the 8 people that worked there was was wearing a mask. Their cars are great, but I?ll never buy another because their service department cannot service what they sell. Nobody smiled, was cheerful at all and wouldn?t acknowledge that their service was sadly lacking. Goodbye Land Rover. Hello Mercedes for next time.

Purchased vehicle from here from out of state. Flew in to complete documents and take possession of the vehicle. We were supposed to be contacted by a notary the day prior to flying out to sign everything. This did not happen and later found out was never set up, a missed opportunity. Dealership did not have any paperwork ready when we got arrived at dealership even though we had agreed on sale and price a week earlier, all of this should have been taken care of, another missed opportunity. What should have been a 30 minute stop at the dealership to take possession turned into a 3+ hour ordeal with us having to fill out applications by hand that should have been done the week prior to us getting to the dealership. The car was not even on the lot. They had to go pick it up from satellite lot. Again, they knew we were coming from out of town to purchase, this is just another detail that was not taken care of. There are other areas of concern we had that I don't want to go into b/c I don't want to waste any more time on this review than I already have. Long story short, worst car buying experience we have ever had. Dealership kept stating how good they are and how the are the largest Land Rover dealership...that may be but they do not know how to handle sales with people from out of state in an efficient and effective manner.

Not good. Really really really bad experience. Excited to get my dream car after a lifetime of hard work and sacrifice. So far, working with this dealership has been a truly sad and disappointing experience. I have been treated WAY better by another LR dealership that I didn’t by my car from. No idea why this dealership conducts business in a way that they do. Hard-working service guys are great. Customer service is literally awful. All I can say is, spare yourself a lot of misery and go anywhere else.

Thank you for the good service that was hassle free

The experience we had at Land Rover Encino from beginning to end was great. Our dealer Bill was professional, knowledgable and friendly. To be honest, this was my first Land Rover and I didn't know much about the brand or models, how they vary in performance. Bill was happy to explain the difference and made sure that we would get the car that was most suitable for us. Whether it was by phone or email any questions that we had were promptly answered before our car arrived. I would definitely recommend this dealership to anyone who is new to Land Rover or is an existing customer.

I only have praise for Bobby Habibi! Bobby has helped me with leasing Range Rovers for nearly 16 years. He is always honest, transparent and a true friend that goes over and beyond a traditional car dealer. You know that you will end up with the best equipped car your money can buy. Bobby is a Pilar in the local community. Actually, I have fiends that come all the way from Orange County to work with him. The whole process is smooth, pleasant, friendly. Bobby entertains you while taking care of all the laborious paperwork. And when it comes to learning about the cars and the sophisticated software and equipment, Bobby is literally the only person in LA that has the knowledge to properly program the car and teach you how to use it. Overall, the experience is empathetic, kind, honest, and personal. Thank you Bobby Habibi

I had a great experience working with Younas Ali and Faye, the finance manager at Land Rover Encino. I am so happy with my car and would recommend this dealership to others.

Great experience! I did all my research and knew how much my trade in was worth and same for the vehicle I purchased. I went in ready to negotiate but no need. I paid what KBB said the car was worth and got the same for my trade in - hassle free!

I worked with Andreas the Internet Sales Manager and had the best car buying experience. He worked with me to get me the right price, he was very responsive and made felt like a person not just a sale. He was just as excited as I was that I joined the Land Rover family. They also have the largest selection so you can find what you want. Couldn’t say enough great things!!!

I took to the dealer this time for the same issue of suspension fault I experienced late last year, they inspected and came back saying the air compressor is not working so they have to replace. They did change two front air shot last time for 7000USD but they didn't realize the air compressor is broken. I decided to take to a mechanic I was familiar with to get a second opinion. The mechanic fixed it in two days, and stated that the air compressor is broken and the valve of compressor is also not functioning. The malfunction of valve leads to the failure of turning off the air compressor, therefore the air compressor is broken. If I turned it in the dealer with the fix of air compressor, it would have shown the same issue after few months because the valve is not recognized. I would rather not trust this dealer anymore. I am sorry.

I like the professionalism of my service advisor and the ability to get me help in short time.

Service advisor was late. Vehicle was dropped off at 9am and was ready at around 4 pm for an oil change. Advisor just handed over the paperwork and did. It review anything. I had to ask for the cashier for service questions. First and last time using this dealer for anything. I would not recommend this dealership. Stay away !

Great experience. I’ve gone to car Max Bidlane another car buying opportunities. AutoNation was the best hands down. They treated me like a person had coffee in a very relaxed and upbeat environment gentleman who helped me was very nice and I would keep in touch and do business

WASTE of TIME check engine came on I scheduled service online they confirmed it waited 2 weeks drive the car without knowing how bad is it. 3 days before the appointment they called and said oh we cannot check your car because the appointment is on a Saturday we can not diagnose it we can give you another appointment next month I asked for a manager to call me NO One did

Great customer service but the phone attendant do not answer but once you are at the service center everything was great. My service advisor Edmond was very good.

I have just bought a Ford F-250 from Land Rover Encino, I Must Confess That personnel over there were very clean, polite and helpful, Time wise, everything was fast, papers became ready very fast and I didn't have that delay I expected,!!! I was helped there to get best possible deal on my choice and I am very happy I got my new car at Land rover Encino... Thanks land Rover Encino......

Best experience ever. Bought my new car from Encino Land Rover. My salesperson, Victor Arakhian was so knowledgable, informative, caring, and professional. He explained to me all my choices and made my purchase process very easy and pleasant. Same goes for the finance manager, Fay Aminian. They were both very patient with all the questions and concerns I had and made my experience a very pleasant one. I love and enjoy my new Range Rover and will definitely refer them and Encino Land Rover to my friends and family.

One of the best car buying experience. Andreas went out of his way to get me the best car and a great deal. I?m over the moon with the car.

Best customer service - the whole team was happy to help with whatever I needed. Younas is the man!

When we checked our 2018 Land Rover Discovery in for service at Encino Land Rover on November 20, 2019 we thought the car would be back to us in a couple of days. Instead, our car was neglected by the dealership, parked on their service lot or “graveyard”, and flooded with water which eventually led to black mold growing all over the interior of the vehicle. It was almost (4) months that Encino kept our carr. We are now without a car and trying to finalize a repurchase with Land Rover America. Encino Land Rover should be shut down for their incompetence in caring for their customers. The dealership continually misled us with lies about the cars status. We were told that the carpet had gotten wet and would be replaced when in reality the car console had flooded so badly that, (5) weeks after the last possible rain storm that could have flooded the car, there was still 2” of water in the cup holders and mold had formed on the upholstery services of the car. We have had to advocate for ourselves throughout thus whole ordeal with very little help from Land Rover.

Land Rover Encino destroyed my 2018 Discovery which rotted In the graveyard behind their service center. My leaking windshield was left uncovered, the car flooded, and mold grew all over the inside.

Had to check my vehicle per a recall notice of a part (which was fine). Dropped off/picked up no problem. Edmond is THE best service advisor I?ve had at Encino

Horrible. I had to wait just to get checked in with advisor over 30 min. Then still waited another 2 hrs to have key programned!!!

5 star overall. I do have a couple of things that I need to contact the dealer about but I know the process will be good.

Courteous customer service with Curtis.

The service department was the worst!!!

We brought our car in for service 2 weeks ago and had the worst experience in years. After checked in on time, I waited for 1 hour and 30 minutes without any help. I went to the receptionist desk to follow-up to see what happened, and she informed me that they did not know what happened to the designated staff in the service department. WTH??? Then, I went back to wait for another 20 minutes, and a service rep. came up to me to give me a fist pump telling me that he will assist me. Another WTH...!!! Seriously??? Not to mention it took me 3 weeks to be able to get this pre-paid service and appointment. There was no loaner car. I had to pay for a rental out of my pocket. To make it worse, the dealer people told me to drop the car off at Land Rover Encino, so they will return the car to Enterprise for me. Guess what... the car went missing and did not get returned 4 days later. I got constant calls from Enterprise to ask for their car back. This was a nightmare. Our family has been owning numerous luxurious automobile brands, but this was the first horrific experience of car service we've had ever.

John Mcbee, my service advisor, was very thoughtful and thorough in helping me and making suggestions. I must include that my "77 Range Rover Sport was hardly the most important vehicle he had to attend to that day. The waiting lounge is extremely comfortable, and all the staff very cordial> Thanks Again! Darcy

Stay far away from Land Rover Encino dealership is obviously way to big to care about their customers. the service representative Went from being super helpful to the exact opposite. Really showed her true side. STAY AWAY!

I would avoid this dealership because they lack integrity in the sales negotiation process. Do not believe any quote you receive via email from the Internet Sales Manager as the General Manager will not honor it.

After buying a $5,000 warranty on the car , I am told. every time I need service that the service is NOT COVERED . When I pull out my contract , they suddenly change their mind . It is EVERY SINGLE TIME I NEED SERVICE . I also asked for a loaner car this time . I had to book it one and a half months in advance even though my car needed Maintenance over a month ago . When I got to the dealership the service guy acted like he did not know what I was talking about . Now, I received 4 emails from THEM confirming the loaner car— UNREAL . Then I talked to the warranty dept and they said my windshield blades were also covered . When I called back to the service guy, he told me they were not covered . I had just confirmed they were with the warranty dept . He then proceeded to say ,” He would see if they needed replacing at all.” I WILL NEVER BUY ANOTHER RANGE OR LAND ROVER FROM THIS DEALERSHIP AGAIN... And if anyone is reading this , I advise you to do the same . Save yourself a lot of heart ache!

This was our second purchase with Bobby Habibi @ Landrover Encino. He is the utmost in professional service. Very knowledgeable with regard to the vehicle and electronics. Nice guy !!

Good experience my rep did a fantastic job. Looking for Range Rover to update the body style soon!

Land Rover Encino team is really friendly and welcoming, the most important they are professional. (customer for 12 years)

We did book our car for diagnostic over 30 days prior to the appointment. And we did ask to make sure the curtesy car is booked at the same time. (Everything booked accordingly with curtesy car) I did turn up an hour early on the day of appointment and then I was told there are no cars, we made a mistake, so they got a car from Enterprise. I had to wait for the car to be washed and vacuumed. Then I had to pay Extra money to cover the insurance. I was not happy So I did contact the customer care the very next day on 1/8/20, still no news from them. I was told someone will contact me, here we are almost a week later and no news from them, So I had to e-mail them again today 1/13/20. My Complaints is not about the people, it’s about the system, after sales needs improving. they are nice to you when you buy a car from them. today 1/22/20 i had to e-mail the customer care team for the third time and still waiting for someone to reply, this is unbelievable . they really do not care. shame on you , how many time are we suppose to contact your team?

The customer service for this dealership location is completely rude and unprofessional! If you buy from this dealership and use their repair service department be prepared to receive THE MOST horrible service from extremely rude people.

The worst customer service ever...BE AWARE DON'T USE THIS DEALERSHIP LOCATION!

All went well except processing the check which took almost an hour because of a problem with the scanner.

I would have gave 5 stars but there were a couple of issues. 1. The service advisor did not update me promptly about my car status , also he said my car would be finished by Friday but ended up extending to Tuesday. I had a simple service done to my car. However I called several times and was not able to get a hold of my advisor. Eventually when I finally got a hold of him on Friday afternoon he said there was a leak in my coolant and had to be worked on. I felt like they didn't start on my car until Friday afternoon because when I dropped the car on Tuesday or Wednesday, they should've seen that and would've fixed it in time. 2. Its impossible to get a hold of my service advisor. I tried calling so many times but I would only be able to get hold of the answering machine or placed on hold. Several times the service department receptionist didn't even pick up the phone. 3. Last when I picked up my car my car was dirty. They said its because they washed it the day before and that if I wanted I would have to wait additional 30 minutes. I called two hours before getting to the dealership and asked them to please check my car and have it washed and the receptionist told me she will let them know. However, it was not taken care of.

Edmond provided great customer service and was very prompt in communicating with me during the process.

Here's a BIG tip: If you don't want to deal with repair issues like this on brand new cars, go find for another dealership. Because these are common issues with Land Rover vehicles and instead of telling off customers who report them, take it up with Land Rover or get a better product. This thuggish, repulsive behavior is not how you stay in business. WORST SERVICE!

Edmund is amazing. He promised to have my car ready in a day in a half and he did.

Worst customer service in LOS ANGELES!!!!!!!!!!!

Bill Carroll is the absolute best... I have purchased 4 or 5 cars from him over the last 26 years... I lost track of him for 3 years, but I'm so glad I found him again!! He is easy going, helpful, knowledgeable and facilitates the deal in every way.

Service was great, they don't have enough courtesy cars even if you have appointment.... South Bay Land Rover made sure I had I courtesy car for any appointment

Bill Carroll is the absolute best... I have purchased 4 or 5 cars from him over the last 26 years... I lost track of him for 3 years, but I'm so glad I found him again!! He is easy going, helpful, knowledgeable and facilitates the deal in every way.

Juan, who I purchased car from was a delight. No pressure. No hassle. I know, sounds like no way but......"yes way!" Spoke to me, found out what was important to me and got it done.

Took my car for repair which is still under warranty. They don’t have good customer service and never try to make you feel you are supported. Took them 2 weeks and still im without car.

Worst service ever. Took my car few times to repair it, they never give me rental cars and after few times still they couldn’t solve the issue.

In Short: Land Rover of Encino has sold me a CPO Range Rover that has been in an accident, and refuses to do anything about it. I purchased a CPO Range Rover from Land Rover Encino on 12/29/19. With the busy holidays, I just got the truck in for detailing with my detailer today. Immediately, he noticed fingerprints under the clear coat on the hood, poor respray on the hood and bumper, etc. All of these are signs that point to the vehicle having been in an accident. Moreover, they are evidence that the repair work had not been completed correctly. I immediately contacted Land Rover Encino, but was told there was nothing they could do about it. This was honestly shocking to me. I am willing to forgive a dealer that sells a vehicle they didn't realize was damaged - people make mistakes. However, a dealer that is unwilling to stand behind the vehicles they sell on their lot as "Certified Pre-Owned" is unacceptable. I am severely disappointed in this dealership, and would highly recommend avoiding them.

Kurtiz, Lamont, and the whole team at Land Rover Encino were a pleasure to work with! From the great price, to the great service I can't say enough good things about my experience. I live in UT, so buying a vehicle from out of state can add a layer of complexity. The team at LR Encino handled it with easy. Thanks again! -Brandon

The best! Such an amazing experience, such an beautiful car. . . Andreas, Jaxon & Amir took such great care of us, we want to go back just to hang out with everyone! Who includes the finance guy in their 5 star review? Me! We love all of them!

Chris in service was great & very helpful. Also gave me a great price for all the services done. Go see chris

Took my car for a diagnostic. I wasn’t given a detailed explanation on the diagnosis just to replace the transmission. I was quoted 9,500.00. I left and When I called back to speak to the service provider NO ONE ANSWERED, I could not even get a hold of the receptionists time was around 4. Service provider Cris was nice guy, very professional however I felt like I paid for something I obviously knew, yet got no details. Very dissatisfied...also was supposed to get a free birthday car wash , they gave back my car Filthy. Guess they figured my car wasn’t worth it, and to think I once bought This car off the Showroom floor...

I recently leased a 2020 Range Rover Sport HSE and had the pleasure of working with Sales Guide Bobby Habibi. He was really amazing and very personable and professional and knows his product very well. Highly recommend him.

Need a new Land Rover? See Mike at Land Rover Encino. You could not be in better hands.

Your service still disappoints after my fourth Range Rover. My new car broken after only two weeks but I got hung up on three times by the service people. I do these reviews but the sucky service does not change!

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn’t seem to care to help anyone. At first I was told they couldn’t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don’t have a choice but to wait. I then tell her if she doesn’t find me a sales manager I will go find one myself. At this point I’m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven’t heard the term “the customer always comes first”!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY “can’t you see I’m busy”. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells “WHO ARE YOU?! I told you I’m busy”, I say “who am I? I’m a customer!” When he then goes “You are not my customer so leave”, and makes a motion with his hand for me to leave. At this point I’m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can’t speak to me like this and I kid you not this man stands up and makes a fist at me and says “I SAID LEAVE”, at this point I’m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, “are u making a fist at me? Like ur going to hit me”, and he doesn’t make up. I step aside to call the police at this point while I’m crying and shaking at this dealership. And now their assistant general manager comes over and tells me “if you don’t calm down we will escort you out”. I’m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y’all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

Probably THE worst dealership I have ever been to. I am a 34 female. Who have bought and leased many luxury vehicles and this bar far will be the LAST time I ever do business with Land Rover or recommend this brand to anyone. The employees of a brand unfortunately can make or break the brand experience. Hence, why any establishment should hire wisely. I leased a car a few weeks ago, and it had a small scratch on the car door that I was told they could get out no problem. I was told to bring the car back any weekday between the hours of 10am and 11am. A few days later I confirmed with the sales person and proceeded to drive to down to the dealership. Not only were their front desk receptionist rude but didn?t seem to care to help anyone. At first I was told they couldn?t do it, until I pushed and said no I was told to come on. Then I was told to wait for the sales managers to finish their meeting and then I could get assistance, when I asked when they would be done I was told she had no clue. I have now been here for over 20mins for something I was told I would be in and out if I arrived between 10-11am. I tell the girl at the front that I have an appointment when I notice several other people complaining that they have been waiting for hrs. She tells me I don?t have a choice but to wait. I then tell her if she doesn?t find me a sales manager I will go find one myself. At this point I?m confused with why they make a customer wait while EVERY sales person in that place was in a meeting. Maybe they haven?t heard the term ?the customer always comes first?!! I proceed to walk over to a gentleman sitting behind a desk and ask if he is a sales manger, he responds VERY DISRESPECTFULLY ?can?t you see I?m busy?. I Reply, I need help and have now been waiting for almost 30-40mins, he then yells ?WHO ARE YOU?! I told you I?m busy?, I say ?who am I? I?m a customer!? When he then goes ?You are not my customer so leave?, and makes a motion with his hand for me to leave. At this point I?m in complete shock about the customer service and the level of disrespect. I ask for a general manager and tell him he can?t speak to me like this and I kid you not this man stands up and makes a fist at me and says ?I SAID LEAVE?, at this point I?m a female all alone with not one single person approaching me or him to rectify the situation and I start to yell, ?are u making a fist at me? Like ur going to hit me?, and he doesn?t make up. I step aside to call the police at this point while I?m crying and shaking at this dealership. And now their assistant general manager comes over and tells me ?if you don?t calm down we will escort you out?. I?m in complete disbelief! They are telling a customer whom was just basically threatened by THEIR employee that they will escort her out. I said you can tell my attorney and police that. Never in my life have I ever experienced such a treatment! As a woman or as a human. I text my brother and boyfriend. The moment they arrive these men at this dealership change their behavior 180. The tone, the body language and words are now entirely different. It is so sad that they feel they can treat a woman like this. Let alone, a woman whom has just spent money at their establishment and is now a customer. Land Rover this was the most traumatizing experience I have had not just at a car dealership, not just in a sales environment but in MY ENTIRE LIFE. I will share this with every friend, family member and client of mine. I will tell everyone I know to never go to Land Rover esp the Encino location and that this brand discriminated against woman! Y?all have pink frame on all your cards for the license plates as though you support breast cancer, however you are some hypocrites! I am appalled and disgusted. I even reached out to their corporate office and was told someone would be in touch. I NEVER heard from anyone...

Very fast and friendly. Hunter was extremely helpful gave me the bottom line price so we didn’t have to do that gosh awful back and forth negotiating

It takes 3-4 weeks to get an appointment here. Every. Single. Time. Not to mention the service advisors are crooks and will overcharge you. Avoid Edmond. They tried to charge me $400 for Apple CarPlay when Land Rover made it free. This is the absolute worst Land Rover dealer and everyone, including the staff, know it. The receptionists are the only people worth talking to here for help. This dealership needs an overhaul of the staff ASAP. This is a luxury brand, treat your customers who love the brand with respect and decency, especially after spending well over 60K on these cars that barely function on par with other luxury brands.

I had the most amazing experience with my service guy, Joe. He blew the Torrance center away where I had the worst experience ever and will NEVER go back too. Joe gave me new faith that fabulous customer service still exists in the world.😊

John is great. He's my service advisor and he is always pleasant to work with.

John in service was super helpful and very professional. He asked my concerns and made sure all was noted and addressed.

Jaxon is an amazing sales person! I was able to get the car I really wanted because he listened and took very good care of us. I recommend them highly. Everyone there is very nice and loves being there.

On Nov 23, 2019 I visited the Land Rover dealership in Encino to test drive a Velar. This was after being ignored for 4 weeks by the dealership since I had been there last looking at a Discovery model. I thought to give them another try that day, since I also had decided to upgrade my selection to a Velar. I walked in, asked for a reliable salesperson, was introduced to Mike S. as a great and knowledgeable person who helped with test driving couple of Velar cars. He was fine during the initial test drive process, but then failed the rest of it! I came back the next afternoon, Sun, Nov 24, 2019 with my husband and were able to agree to the Lease of a 2020 Velar R-Dynamic HSE. We had issues with the Finance Dept. not being able to run my credit, which I resolved on my own as they gave me incorrect info, causing further delays in the process. As we were waiting for the paperwork, Mike S. our sales rep passed us on to Bobby H. another sales rep who is a seasoned, professional one to help close the deal. Well, all I can say is: THANK GOODNESS FOR BOBBY H. Otherwise, I would not have left that dealership that night with a car to write this review! Bobby H. stepped in, guided us through the rest of the process, spending another 1-2 hours setting up the car and showing us all the features, at which point we realized the car has NO SOUND. Bobby suggested to bring the car back to have the Service Dept perform a software update to correct the problem, along with a couple of other features not working properly. I came back on Tue, Nov 26, 2019 and dropped off my car for 6 hours to be told to come back to pick up a LOANER as they need to replace the AMPLIFIER on the vehicle, as the software update did not fix the issue! They were 'kind enough' to find me a 2020 Velar - lower model of course - so that I am not putting miles on my own car, yet I am paying for the car! As of this morning, Dec 3, 2019, ONE WEEK LATER, I am yet to hear back from the Service Dept or anyone at the dealership on the status of my car. I left messages for the Service Dept. AND the General Manager on Mon, Dec 2, 2019 without any response. Oh and my sales rep Mike S. - well, I NEVER heard from him, except one automated 'thank you' email sent from their CRM system. Again, thank goodness for Bobby H. who stepped in and has been helpful, but this is UNACCEPTABLE and I will be retaining an attorney to deal with this non-sense!

My girlfriend bought a Land Rover a few weeks ago. She accidently dropped her keys beside the center council. There is a gap there that leads to a cavity that makes it impossible to get the keys out. We had to take it to the dealership to get the keys out. Cost us $394. They told me at the dealership that this is a very common issue. What? If it's so common, why not fix it? Why are you charging customers $394 for a known design flaw? I tried to get the price down, but they wouldn't budge. A lot of people drop keys. It shouldn't cost $394 to get them out.

Bobby Habibi’s service was absolutely excellent. He was nothing but helpful, accommodating and made sure to get us going with a new car as swiftly as possible. I’ve been enjoying my new 2020 Range Rover Sport and am very happy that I decided to go through Mr. Habibi to make it happen.

Very friendly and knowledgeable staff.

Happy to let you know that I received great experience from joseph the service advisor very professional and very welcoming

Andreas (internet Sales Manager) is a great guy and made leasing our 2020 Land Rover Discovery a very pleasant and enjoyable experience - helping us find the right vehicle, negotiating terms, timely and courteous follow-up, orchestrating our trade-in, and staying in touch after the transaction was complete. I have bought and sold many nice cars over the years and Andreas stands head and shoulders above anyone else I have dealt with in the industry. Highly recommend Andreas and Land Rover Encino for anyone in the market for a new Land Rover.

Land Rover says it's a luxury brand, yet when you arrive at this dealership you don't get that sense. Yes, they have complimentary water and coffee, but there's more to it than that. When you arrive for service, you have to go seek out your service writer. When they don't have a loaner for you, they don't offer to pick up the tab, but they will drive you to the nearest Enterprise. Not good enough. LandRover USA will reimburse you even if Encino won't, so call them! Since I didn't borrow one of their cars, they took a week just to look at what was wrong with my car. I understand that since we didn't buy our car at Encino they are not obligated to give us a loaner. Ok, but this is not the customer service they claim to give on their on hold recordings. Next time, I will be going elsewhere, even if I have to pay to tow my car farther!

Easy experience, nice dealership, they answered all my questions and concerns.

My service was excellent. Vartan was very professional. He assisted me immediately and my loaner car was ready and waiting. Once the inspection was completed, Vartan contacted me to give me the results and get my input. I received a second call when my service was complete. My car was washed and ready for pickup when I arrived. Everyone I interfaced with was very professional. I drive to Encino from Thousand Oaks for service because they do an excellent job. I trust them to take care of my Evoque. Thank you Vartan!

Easy buying experience. These folks will work with you and are very reasonable in getting you in the right car. Friendly service and a great experience.

Easy, friendly and courteous. I am an out of town buyer was grateful for the dealerships attention. Where can you test drive a car in Encino with LA traffic? Bill Carroll knew and made the demo worth every mile. Also Faye in Finance made the transaction seamless and stress free. Thank you Auto Nation for making experience at Land Rover Encino great, we will return and highly recommend.

My Husband and I had a pleasure of working with Bill. I told Bill I don't like being in dealerships and wasting time going back and forth with pricing. He got us an amazing deal, filled out our paperwork and we were out.

They went above and beyond to service my car expediently.

Best customer service ! Thank you and see you next service

The Dealership had friendly staff who were knowledgeable about the products and were not pushy. Our sales Rep Isaac focused on what we were looking for and not what he was trying to sell. The Sales Manager ?Dino from Encino? took time to come and speak with us and did assist is working out a deal agreeable to us and the dealership. If you are looking for a quality dealership please go check out Land Rover of Encino.

Vartan was really helpful and very knowledgeable. He called me to keep me updated on my car.

Land Rover Encino services Los Angeles area and has wide selection including Land Rover Range Rover, Range Rover Sport, Discovery Evoke Velar and more!

I had my 30,000 mile service on my 2017 Discovery Sport HS at Land Rover Encino about a month ago. They got me checked in within a half hour. They have an excellent coffee/expresso/cappucino machine that I haven't seen elsewhere (and it was easy to understand and fully stocked, too!). Gave me a new Discovery Sport as a loaner. The service took three days, but no problem with the loaner. It was all covered by warranty or service plan, fluids, new brakes etc. Then they called me last week to say that I was also covered for new windshield wipers (never heard that one before! They put them on in a quick visit (more excellent coffee) and took care of me. Very positive experience with Vartan as my advisor and Chris on the wipers.

I bring my discovery in for a service. Edmond is the best, he is very professional and kind, He took his time to explaine everything, and even got me a loaner car for the day. Thanks Edmond. Nia

Awful. Took my car for prepaid service. They made me wait 2-3 weeks for an appointment and when I came in and said my Bluetooth hasn?t been working properly for 2 years since I had the car, the advisor laughed and said yea that?s a problem, there?s a software update. I said ok can you do that upgrade while it?s here for service? He said no, You?ll have to bring it back in and leave it for 2-3 days because it takes too long and we can?t do that on the weekend. Never had this type of experience at a luxury dealer. BMW and Mercedes, even Porsche usually sent me a flyer or let me know when scheduling service that there?s a software update and they?d make plans for that on the same day as service. Now I have to wait a month and go back. By that point, I?ll have 10 months left on a 36 month lease to hopefully be able to utilize Bluetooth properly. Awful customer service.

I am currently driving our 4th or 5th Range Rover from Encino. They have always been terrific at sales and service. Unfortunately, this past experience was a disaster! They had my car for over a week and kept telling me to come pickup the car and 3 times when I showed up, it wasn’t ready. In the end, many apologies were extended. I won’t color the dealership for this 1 bad experience. My lease is up in Dec...I’m trying to decide which car to get next.

I took my car in for an oil change and related service on Friday, August 2, 2019. Today, I noticed when looking inside my driver?s side door panel, that items had been stolen from the door panel, including approximately $20 in cash, and 2 pre-roll and sealed cannabis items. After leaving the dealership, I drove to the airport and accessed my car again this morning. No one else had access to my car but me and Land Rover employees. When I looked inside the side door panel this morning, those items were missing. I also noticed that my center console had been turned practically upside down as well as my dashboard console. My experience at this dealership has not been great, but I purchased a service plan with them when I bought a new car there in 2017, so I?m forced to go back. Each time it gets worse and service manager and personnel dont seem to care about customers. I?d like someone to investigate this. The items are trivial, but the notion that employees are stealing from customer cars is unacceptable.

Chris at the service department was very professional, knowledgeable and he provided amazing customer service experience. Highly recommended!

Edmond is wonderful at the service department. He is v helpful and takes v good care of the customers and the cars

They are frauds. Bought a car from them. Paid top dollar. It was supposed to be an accident free car per their car fax and condition report. When I received delivery even a blind person could see that the car has had a major accident. They refused to return it . It’s been two months now and they haven’t registered the car yet so I can’t even drive it. Run away from this dealership.

Love this dealership and hopefully, I will be able to make that purchase soon! However, until then, will continue with the 1 I have...

Vartan was great! Got everything taken care of. I was very happy.

Jaxon is the best! Super helpful throughout the leasing process.

Was very pleased with Victor Arakhian customer service. He helped me and my wife with the whole process till the end, getting us a 2019 Land Rover Discovery HSE Luxury. I highly recommend him for future purchases to friends and family. Great dealership. Financial Service Manager, Eric Sabre was very nice and great customer services. He explain the whole car contract and services. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

3 months ago I purchased a Discovery Sport new. After 1300 miles engine light comes on. I take the car in and they don’t have service appointments until the following week and if I needed a loaner I would have to wait a month from now. Service is extremely poor. Everyone acts as if everything is out of their control. I left my vehicle, received no loaner and took a $30 Uber home. Expressed this to the service manager and no efforts were made to accommodate me for the inconvenience. Who purchases a new vehicle just to go through this less than 3 months later.

Great dealership! The salesman are professional and work with you every step of the way. Thank you for making this experience so positive

It is difficult to rate as the dealership had uncontrollable circumstances with a third party with the insurance coverage on the wheels and tires. The service technician tried his best but the insurance company delayed tremendously the completion of the service which he could not control.

Great dealership and great staff across the board.

Great 👍 services..Bill.... I give you 5 rating...direct questions and quick answer I need....

Excellent and efficient service Isaac, Thank you All it was good experience.

My service advisor was very knowlegable about the car, Went in for waranty work and they took care of me in the alloted time.

Excellent service Jaxon is the best

Bill Carroll provided excellent, low pressure, and very efficient customer service. Bill got me exactly the car I wanted and made the process easy from the beginning to the end. I would highly recommend Bill Carroll and Land Rover Encino!

Bill was extremely patient, courteous, and helpful in getting me my dream car.

Great service thanks to Chris for his help.!!

They found the car that my daughter was looking for with the best price compared to other places. Thank you.

Service completed in timely manner. As promised, I was given a loaner vehicle. Friendly staff.

Great customer service ! Friendly staff. Special thank you to Chris Torosyan for the outstanding customer service and punctuality. My car was fixed in a timely matter and I was given a loaner car.

This was the best buying experience I’ve ever had. The salesman explained the process perfectly. The “One Price” experience saved a lot of time and made for a very fast, easy, fair and understandable transaction. The manager was involved right away and made this trly exceptional. I would highly recommend this dealership to anyone who wants to save time when it comes to buying a car.

They r very friendly n fast

Our salesperson Bijan was extremely helpful in finding the vehicle we needed.

Had a great experience buying a car there. The sales person, Youness Ali, was very helpful, nice and knowledgeable. Smooth transaction.

Armando provided an excellent customer service. He was friendly from beginning to end, ensuring our needs were met and we walked away feeling like our car was in good hands. I'm glad to build a relationship with Armando and Land Rover of Encino. Great staff.

We worked with a wonderful sales rep named Min last Saturday. I was looking to lease a RR Velar and we were lucky enough to get paired up with him. He was so patient and knowledgeable, probably the best “car buying” experience I’ve ever had. If you go to Encino dealership, ask for Min!

Normally they have the worst wait time and it’s so hard to make an appointment but Chris was amazing and so fast! He’s the best one there and saved me from going to a diff service place!

Great service. Great people. Could you some snacks in the waiting room

Chris, my service representative was awesome! My appointment was set for 2 days later and I made a mistake and showed up early. He got me in anyhow saving me for having to have to return. Very efficient. Thanks

I have bought 4 land rovers from this dealership and every year i see a decline in service.I try to call to speak to someone and it is always a run around or no call back.I have been lied to and giving false info about a claim i put in over a year and a half ago.It all starts at the top but who is the one on top.Please let me know.

Our service attendant Armando, he is 👍 the service is personal, professional and fast. We are extremely satisfied the way they have handled our issues. Land Rover Encino and Armando will always be our number one choice, I think he makes the difference with his friends and professional attitude.

I would like to thank Aramando Saenz in the service department. He has always gone above and beyond to provide my family and I the best service possible. He is our go-to guy in the service department as he always steps in to make sure everything goes smoothly for us. I would also like to thank Bobby in the Sales. He has always been there for us both at the times of sales and service to overlook the progress for us. The Land Rover Encino is inconveniently far from our residence, and not always all the problems with our cars get fixed, but we are happy with the service we are receiving by these two individuals. Surely if they move to another dealership we will move our business with them as well.

I scheduled a service with Land Rover Encino, using their online system, coming to find that their online scheduling system doesn't work. I arrived on the day/time of my scheduled appointment and upon arrival was notified that I shouldn't make appointments using their online system, instead I should be calling. Prior to arriving to my confirmed service appointment, I didn't not see any warning online about their system not working as intended, in fact, I actually logged into my account a few times to ensure all of my information was accurate before my service. I came to my scheduled appointment and was turned away. This is very FRUSTRATING because I took the day off for this service. With the nature of my work, taking a day of doesn't come so easy. The receptionist was very friendly and tried to help to the best of her ability, but ultimately I was turned away. Why have an online platform to schedule services if it does work as intended??

Dave Petty was great to work with and Fay made the purchase easy.

Service department is unorganized. Overcharges!!! Told me about $$$$$ repairs. I declined. Went to a trusted mechanic. Said only a small amount on the list were legit.

Had THE BEST experience with this dealership from first contact via the website w/ Dave Petty all the way until I drove off the lot w/ my brand new 2018 Disco Sport. I found the car online and made an inquiry via the contact option on the site. Dave called me within minutes and started working on a deal. I had NO idea it would be so easy and smooth. I was actually dreading the process. Dave made it so painless and very enjoyable. I had a few exchanges with Dave and the deal was done. What a relief! I came in signed a few forms with Dave and a few with the Finance Mgr, Fay who was also very pleasant. There was no hassle, no bullying, no intimidation just pure professionalism. I am so grateful for the experience and happy with my new Disco!

It was an excellent experience. Pier was helpful and very attentive to our needs. We will refer anyone who is looking for a Range Rovet to Encino Land Rover

This location is very poor with follow up compared to Santa Monica and very deceptive with negotiations. Best to avoid this Encino location if you are looking for Range Rover or Jag. The sales manager Amir needs a class on diplomacy and ethics.

Your service rep. Edmund at Encino Land Rover is the best of the best. Besides his professionalism, he is super friendly, reassuring, prompt and more. Five stars all around for him and the dealership.

Could not be better....The service employees, the sales force, the check in and out, cashiers, managers and the overall cleanliness lead to an all around pleasant experience. Edmund is my service go to guy and he is the best of the best.....

We were happy overall dealing with this dealer. Car as promised .

Bill Carroll did an amazing job of picking up for a former teammate when he left the dealership. Bill kept me updated consistently on the status of my order from Feb through July, when my Rover arrived and he was very accommodating throughout the purchase process.

Love the service here. The staff is courteous and professional, and the service manager on my recent trip there was fabulous.

5 stars! Excellent customer service by Armando. He was professional and courteous.

Jaxson and Eric gave me the best service. After my lease is up, I’ll get another car through them.

Marisa Diament was just amazing and I really appreciate all her hard work getting this deal done! Furthermore, just love my New Rov....

Easy, thought I received very good value from a mature experience staff

I went to the dealership excited to test drive a 2018 Discovery. They were able to find a lesser equipped version to test, sure, cool. Not enough gas in the tank, fine. Can't locate the keys to the adjacent cars to move them out of the way and drive a trim level very close to the $80k version that I actually want. Sorry, no test drive today I guess. That was the single worst customer service experience I've ever had car shopping.

They are expensive for brakes compared o other dealershps. You have to bring it to the attention of the service manager to negotiate a fair price

My service guy Armando is the best. I really value the entire team for taking good care of my car

Had a great experience! Mindaugas was our salesman, very helpful and took care of everything we needed. Traded in our older vehicle, walked away very happy. Thanks again

I have a service agreement with AutoNation so I can take my Toyota Avalon to any one of their dealerships for service. Since Land Rover is the closest to my home, I took my car their for it's regular service. The folks were super friendly and professional. Since they needed to go get the oil filter for my car, they got an Uber for me to take me home...and then picked me up when my car was ready. My car was spotless when I picked it up. They let me know I needed new back tires and suggested I get them soon. I appreciate a place that is helpful. I will def be taking my car their for service again!

Went in on Saturday for an oil change and recall on my 2012 Land Rover HSE and Raul was amazing. He was attentive, courteous and outstanding. He understood that I am woman and not that savvy about Range Rovers. He was helpful and amazing. They even provided Uber service. RAUL BOROHQUEZ IS THE MAN!!!

My gf purchased her Range Rover Sport Sept 2, 2017, and it malfunctioned a week later, at which point the service dept took it for 15 days. The agreement that we made was that she would be reimbursed her first months payment after making it. I have been calling twice a week since that day, and my gf has been making her payments on time, yet still no call back or reimbursement. Land Rover Encino, for your clients to spend so much money on your cars, you guys should really be better at customer service and keeping to your agreements. Jason, from sales helped out and answered each and every text trying to help, but neither Sam (old service mgr) or Fadi (new service mgr) have helped whatsoever. I think we'll go to Mercedes or BMW next time. They're friendly and did what they agree to do.

I had a pleasant experience. He was very polite and professional.

Raj was great to work with, and got me exactly what I wanted. I highly recommend the good people in Encino.

We just bought a Land Rover Discovery from here, and couldn't be happier with our purchase! The whole experience was great: friendly, fast, informative, and low-pressure. This is the first time buying a car that I really felt like the dealer did EVERYTHING to get us the car we wanted at a great price! Go see Melvin and the team there, they'll hook you up!

All good. Representative was very polite and efficient. Any and all issues were addressed and taken care of.

very nice dealer, i made an appt. for my new range rover sport super charge with encino range rover

I brought my Evouqe in for it's yearly service and was in and out within two hours, plus it was beautifully washed. Mario is my technician and he always takes excellent care of me whenever I come in or even if I have a question over the phone. My experience has always been positive. My car is three years old and I couldn't be happier with my choice.

Tony was an amazing salesman and went above and beyond to help us get the vehicle we wanted.

Recently I brought my Sport into the service department at Land Rover Encino for its annual tune up and a round of breaks and they were great! They were quick, efficient, and courteous. No hassles, just in and out.

Our salesperson, Stu, was incredibly helpful. He went out of his way to find the perfect car for our family. We are very appreciative and love our new discovery sport.

I really appreciate how they are dealing with new customer, i got explanations to most of them which i asked for. Overall pretty satisfied with experience in buying a new car with them. Special thanks with Melvin who is sales rep. who guide and treated me throughout the buying process.

It is my second Range Rover I bought there. My second experience was very disappointing . My new car wasn’t handed over as promised and no one of their team ever followed up to fix it. I wouldn’t go back. When you spend that much money on a car you deserve excellent service.

excellent service and follow up make for a great dealership

Service was very disappointing. Car wasn?t handed over as promised. No one from their team ever followed up.

Mario my service representative is fantastic as are the cashier and support staff inside the sales office. The repairs needed were carried out except my car was returned completely empty of gas and the squeak in one of the pillars returned shortly after I got the car back even though they tried fixing it with new clips. I have to bring the car back next week to take care of the squeak again. Mario immediately noted the problem and will set up a loaner car for me next week.

I had the best experience at Landrover Encino. Marisa is the best Salesperson in cars I've ever dealt with. Smart, quick, very knowledgible, attentive to details and really did her best to get me into my new Range Rover!! Very happy with my leasing experience, I highly recommend her and the dealership. Entire staff was great!

If you have time go somewhere else for shopping for your Range Rover. I spent $145K to purchase a Land Rover Range Rover (LWB), over all had very bad experience. Starting from the salesman to sales manager to the car wash guys. All they care about is sell, somehow to sell the car to you. After the docs were signed they simply washed my car instead of detailing it. I called Saturday asked the sales rep if I should come in so I can pick up the car. He said sure come in an hour because He’s little busy. I went to the store after an hour the sales man is no where to be found. When I contacted him to let him know we’re here to get the car, he said he will be here shortly. Half an hour gone by, texted him again, he said he is in a different lot moving cars, he won’t be here for at least another hour. What really pissed me off is that, apparently he had two more customers ahead of me to sign docs (why wouldn’t you tell me that in the first place when I called). So I left. He texted me on Sunday to let me know, my docs are all ready, only thing I have to do is go and sign the docs and pick up the car. He’s putting the car in for detailing. I went there at 11:45 PM, waited till 4 PM to finally sign my docs and get the car. My pregnant wife had no food until that time. When I received the car, I opened the door, the rubbers on the door was dirty, I told the sales man, he goes it’s Range Rover, heavy car that’s why. I looked around the car, it was dirty all around. I have received way better service at the Audi when I bought my Q7, and it’s a little more than a fraction of this Range Rover I purchased. Seriously, go somewhere else because these guys all they want to do is to sell the car to you, oh ya, no discount. Other dealership will offer you 3/4 times more discount than this store.

Everyone at the dealership was extremely helpful and friendly.

Communicated via text with John. I told him I was on my way and to have the cars ready for me as I was coming closer to closing time. Stuck in 2hr traffic with my 7yo. Got to the dealership at 5p & nothing was ready & we still had to look thru their list of cars online! I could have done that at home! To top it all, he was back & forth with me & another buyer. 4hrs of nothing! My son & I left at 9p hoping to drive home in a new car. Complete waste waste waste of my time! (& gas money!) My son was hungry, I was extremely annoyed & we didn't get home til 1030 way pass my son's bedtime! Stupid of me to have believed he had everything all set up & ready to go!

Amazing service and dealership. I will definitely recommend it to friends and Family.

Came in to test drive and ended up leaving with an awesome 2017 Evoque. I love my car!

Although today we will be receiving our pre-certified Range Rover HSE via transport service, which only has 14,000 miles, we had the worst experience with the customer service from the Encino Dealership. We first began purchasing our vehicle back on June 30th. The salesman tried to help us but apparently the used car sales manager did not feel our sale was very important. It took him 5 days before our credit application was even submitted to the bank. Then another week before we even received the paperwork from a local notary. The worst part was that no one would answer the phone when I called the dealership over several days, and even when we left voicemail messages, or the sales manager was given a hand written message asking him to call me. This happened from the very beginning. For four days all I needed to know was the exact date the vehicle would be delivered, HE NEVER RETURNED MY CALL. In addition it's been over a week and I have yet to receive the sales paperwork and my warranty. They need to work on their customer service skills. If it had not been for the fact that the Range Rover only had 14,000 miles, I would have walked away from buying from the encino Range Rover dealership the very first day.

My sales person Marisa was absolutely fantastic - perfect - she was super responsive, knowledgeable and helpful.

Jason Morelock was my salesman and the process was professional, courteous, streamlined and a pleasure. I would recommend the dealership to anyone in the market for buying or leasing a car.

As always, my service experience at Land Rover Encino was perfect. My service adviser Sam is great. My loaner vehicle was an Evoque which was fun to try out. But I will stay with my LR4, then move on in a few years to the new Discovery

I cannot say enough great things about our new favorite dealership and the outstanding service we experienced during our recent purchase. Our huge thanks to Victor for expediting the process from the moment we walked in to the moment we drove off in our new Range! His professionalism and expertise was very apparent and much appreciated. Special thanks also goes to Stew and Faye who we had the pleasure of chatting with as well. Great team members all around!

stew was a very good salesman. I wasn't happy with the customer service in the beginning but by the end of the whole process things got better.

Overall satisfaction was excellent...Worked very hard to find the car we wanted!

My experience with Land Rover Encino was beautiful! From the moment I first spoke on the phone with my sales guy Steve Miller simply inquiring about a car until 4 weeks later my purchase.

Sam was knowledgeable honest and professional. I will always bring my vehicle here?

I was very satisfied with the people who helped me. They went out of their way to be pleasant and helpful.

Mario Garcia is the best service advisor. I have had the best experience every time I had to take my car in. Always punctual and treats his customers with respect.

Land Rover Encino has the most friendly and best service of any car dealer that I have dealt with. I highly recommend their service as they take their time to figure out the issue and they are sure to fix the issue so you don't have to return with the same issue. Mario Garcia is an excellent service advisor.

Love our Sales dealer the experience was great. Anthony was great to work with would recommend him to friends.

Jason was the best. He made the process easy and comfortable. Kris gave me the best deal in town.

Thank you for all your help. Always appreciated.

Sam is very professional. He is great with follow up and returning phone calls. He does his very best to accommodate your situation. He is a jewel to work with! Keep up the awesomeness Sam!!!

Great customer service and amazing sales personnel. Mike M. did a great job!

From the friendly and professional personnel to the pristine showroom, comfy waiting area, spotless service department, knowledgeable sales reps makes Landrover Encino a superb experience. Ask for Edmund in service you can't get any better. He is pro all the way. Friendly and knowledge . He is truly a 5 star guy.

Very sweet and respectful, and he made sure everything got fixed.

Every time I come here it's the same. Bad follow up. Bad customer service. Car comes back dirty.

Went for regular service, Armando was very nice & helpful, I got in/out quickly to d/o & to p/u. My only 1star-issue is cost, wish Land Rover was more competitive re: service/parts, much more than nearby independent to do same & use Rover parts if/when needed.

Stewart went above and beyond in helping us with the purchase of our new Range Rover. Thanks a Million !

Easy processing, good car selection and friendly salesperson/manager. Thanks I'm happy with my Rover.

Ask for Edmond in the service department if you want attention and service. Land Rover Encino is the go to location for purchasing and service. I know I'm in good hands with Dino and Edmond.

I'd recommend Eric Sabre with Range Rover to anyone looking for a car. Was very patient with all my questions threw out the whole experience. Not the usual car salesman trying to push you into a deal. Very happy with the Car and the service. Thanks guys

It was great. My process went really smooth thanks to Range Rover Encino. Sudhir Sood and Bobby habibi were super helpful and and made buying my car even more exciting. It's my first Range Rover and look forward dealing with them in the future.

good experience. i would recommend for family of friend

Purchased a used vehicle from Land Rover of Encino and had a great experience. My sales associate Bobbi was fantastic. He is knowledge and there was no pressure, no haggling and most important no surprises! The whole process was smooth, easy and quick. I recommend this dealer and Bobbi Habibi.

Thanks Eric. Great service. Great cars. Highly recommend.

Great service , very patient Goo customer care I think I got a good deal

No pressure easy buying process, very efficient and freindly. Salesman Alex delivered five star service.

Excellent, profeasional and high class service provided by Bahram Bobby Habibi. WOW

Sam Aslanian helped me and he is the best from the service center I have ever worked, a no BS kind of guy. Very fast and helpful. My only complaint is that Land Rover charges at least double what I can pay a shop down the street to do the exact same work using all Rover parts so I have Rover do whatever us under warranty and do the rest down the street. I wish Rover would be more competitive with its service and parts.

Eric sabre was one of the best salesman I have ever met!! He found us our car right away and was quick and polite and made our car buying easy. We will for sure go to him for our next purchase. Go to encino Range Rover and ask for Eric !!

Edmond was fantastic in supervising the repair on our car- I give him the highest praise for a job well done

excellent service.....very pleased with service performed

The buying experience was great and I hate buying cars

My visits to The dealer have always been excellent ! Different to the Land Rover dealer of Pasadena

GOOD EXPERIENCE IN BUYING A NEW CAR. SALES PERSON AND MANAGER WERE VERY EASY TO WORK WITH. OVERALL A GREAT EXPIRENCE

I had a good experience purchasing my 2017 range rover from this dealership

It took almost two weeks to finish my car and one of those weeks there was no loaner available. Sam is great and I highly recommend him, but the attention to work done on my car was not good. I lay in bed every morning and evening to my horn going odd because the hood latch was not fixed. The part was out of stock I learned when I came to pick up my car. My car was not properly waxed and I asked that it be tested with wax to see if there was paint damage, so I had to wax it myself to see that the paint wasn't damaged. When I picked up the car I was told the car wasn't waxed or cleaned like I wanted because there was damage on the hood , there is not but rather it needed to just be waxed out. I think they are too overbooked and need to pay a bit closer attention to each car. My car alarm has gone off everyday since I had the car back and I should've been given a opportunity to order the necessary part. Rather the day I picked it up I was told the hood latches were out of stock? Sam is great but I think he's got too many clients.

Sam is really the best at what he does. I've worked with multiple service advisers and he is by far the best at what he does and most importantly a good human being!

The first service I had to have on my 2016 Range Rover Sport. The process was easy, thorough and efficient.

I've been going to this dealership for 20 years. David Schmidt and Dino were wonderful. They gave me the most amazing deal on the supercharged Range Rover. So happy with my new car. :)

This was our first time buying a Range Rover and had a fantastic experience with Victor our sales Rep; Fay in Finance and Mario in service. They treated us with outmost respect from beginning to the end. Great Job!!

Best customer service/ Best advisor: Edmond Yadegar was very knowledgeable, professional, and experienced.

I have been a long time Range Rover owner and I have purchased my lady 2 from Bejiian at Encino. I love working with him.

Bobby Habibi was my salesman and I would definitely recommend his service to all my friends. He was very knowledgeable and helpful in all the aspects of the process. He is the best!

Rajitha was excellent Very professional It was a very easy painless experience and we got the cat we wanted at an excellent deal. Thank you!

Armando at the encino lanrovet dealership was so wonderful to work with. He was friendly, fast, listened to all my car problems and got the job done right on time.

I have dealt with my fair share of dealerships & service centers around the city of Los Angeles. Land Rover Encino has to be my all time favorite. EVERY SINGLE PERSON I have encountered at this place has been nothing short of wonderful. Recently my Land Rover was brought into service for an issue I was having with the keys. I was pleasantly surprised at the ease of getting a loaner car until mine was ready. The Staff are amazing, especially the guys running the service center. They were the biggest help of all.

Excellent service, very knowledgeable. Walked into the dealer to look at the cars, but end up buying it at the spot. Never been in this dealer before until I stepped in the day I bought.

Eric sabre and the staff at Land Rover encino truly provided me with a wonderful car buying experience, I found a great car at great price with no surprises. The whole deal took only an hour and I was done. If you are shopping for a new Land Rover or a great used car go see Land Rover encino you won't be disappointed. Eric treated me right and answered all my questions and has offered support after the purchase. Thanks Eric for a great car!

The service was excellent with Mario Gomez. The job was done on time and the personnel were very friendly

Everything went very smoothly. I felt like a valued customer.

Danny, the dynamic manager and Alex, salesman extraordinaire took very good care of me at Encino Land Rover. I couldn't be more pleased with my decision to procure my new Range Rover-the 6th time I have bought a car from Encino Range Rover.

Great experience buying a car at Land Rover encino. Eric Sabre was our Rep- professional and well informed. Overall quick, easy, buying experience.

I have always experienced the very best service at Land Rover Encino. They're very professional and friendly, they get the work done fast, and are always straight forward when explaining what work is needed.

Alex (Alessandro Boccuzzi) at Land Rover Encino made the car buying experience for my wife and I enjoyable and easy. After visiting other dealers we knew our experience with Alex and LR Encino was different. He was helpful, knowledgeable and made my wife and I feel very comfortable. He found exactly want we wanted and help the process move very quickly. Our family will be back for future car buying needs. Thanks Alex :)

Excellent sales experience with Raj and Danny. They attended quickly to all concerns and did not rest until I was satisfied with the deal. No high pressure sales tactics, and they listened and responded to my questions at every step. Raj patiently showed me every single Evoque in their inventory. Very happy with my purchase, and I would highly recommend these two. Best dealer experience I have had, by far.

I just bought my 1st Range Rover Evoque last Thursday!! I'm so excited and this is my 1st luxury SUV.. The guys at Range Rover Encino made it smooth and fast.. Thank you Dino, Eric and David... You guys rock!!!

I brought my car in because it was rocking too much after going over any bumps on he road.! Mario test drove the car and right away knew what was wrong with it. He ordered the parts needed and had my car fixed the very next day. I'm super happy with the service and highly recommend Encino dealership Thanks Mario.!!

Excellent and quick Service Helpful, friendly staff I took my car in on Saturday afternoon and they repaired the issue my car had within an hour.

Jason Morelock was extremely helpful and made the process seamless.

I was in and out quickly and loved my salesmen Berj Albanian. ..just a great guy to work with! He helped me get into the car I wantrd and gave me some goodies to match my purchase!�my experience a Encino Range Rover!

We had a great experience at Land Rover Encino! Our salesman Rajitha, was very professional answering all of our questions and made the purchase of our 2017 Evoque fun & exciting!! We love our new Land Rover and will definitely return to this dealership!

Incredible salesmen went out of his was to get me the car I wantrEd....thank you Berj

Salesman Alex was very polite and helpfull. Have to come back because tire were bad and one of the headlight was gone which make me believe that pre certified test was never preform

Service adviser are very knowledgeable regarding range rover

Edmond was beyond hekpful. When I called to tell him my air conditioner was not working over the phone , he got me an appointment asap. Edmond, was friendly, personable and got my car services exipedienly . I had minimal waiting time to check in or out. Very refreshing ! I used to use the HOLLYWOOD facilities - but now Edmond is my "go to " Range Rover guy.

Great team and facility. Highly recommend for service and repairs.

I just purchased my 3rd car from Land Rover Encino. Anthony Eston most helpful, as always. Definitely recommend this dealership.

Eric in the fleet department is the MAN! He was very helpful and patient with my questions and made the experience unbelievably easy!

Armando was great. Very professional and he was able to get me a loaner car until the repairs were made. Turnaround time on repairs were prompt.

So easy and professional. I would definitely go back and recommend to all of my friends!

I wanna say thank you to encino land rover special thank you to Alex the sales person that heled us was such a great person helped us like we were a family he took his time and patince to gove us a great deal i well highly recomend Alex...... thank you.

I had a great experience buying a car at this dealer. they are very helpful

Good experience overall. Sam was very personable, helpful, and detail-oriented in managing the service of my vehicle.

Service on my Full body Range , Sam was great, def recommend. Will be servicing my car there going forward

Smooth buying experience. Good deal on a great car.

Sam, explained everything. Service was reliable and experience was smooth.

Very Nice and friendly experience with our sales person Eric Sabre

Everything went well. Pleased with service. Have nothing more to say

We love Eric!!! Best salesman ever!!! Thank you for our beautiful new truck!